The company has garnered mixed feedback, with some customers appreciating the quality and design of specific products, particularly costumes and shoes. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, shipping delays, and a problematic return policy. Many customers expressed frustration over receiving incorrect or incomplete orders and a lack of communication from the company. Overall, while there are positive sentiments about product quality, the prevalent issues with customer service and fulfillment suggest a need for improvement in operational reliability and customer support practices.
This summary is generated by AI, based on text from customer reviews
The top is of the highest quality, lovely fit, fantastic value for money, fast delivery, excellent service. A couple of moth ago I bought a Wine Ribbed Cut Out Long Sleeve Bodycon Casual Sweater Dress. The quality is incredible. Amiclubwear provides high quality customer service, communication with you about your purchase and even recommending what size would best suit you. The site is easy to use, has good description and images. Very helpful staff when answering my questions about fit of clothing, prompt delivery. Perfect shopping experience. Will definitely buy again.
This was my first shopping experience with this company. The customer service was second to none. Well done! I am delighted with my purchase. Bought a Sage Short Sleeves Midi Bodycon Party Sweater Dress, turned up on time and very pleased with it. Excellent communication, delivery and packaging. The website was easy to use and my purchases were delivered promptly. Hassle free shopping experience. I found the whole process very easy. Customer service amazing. I am very happy. Would highly recommend shopping at Amiclubwear.
This was my first shopping experience with this company. The customer service was second to none. Well done! I am delighted with my purchase. Bought a Sage Short Sleeves Midi Bodycon Party Sweater Dress, turned up on time and very pleased with it. Excellent communication, delivery and packaging. The website was easy to use and my purchases were delivered promptly. Hassle free shopping experience. I found the whole process very easy. Customer service amazing. I am very happy. Would highly recommend shopping at Amiclubwear.
Recently i bought a White Nude Sleeveless Glitter Star Strappy Sheer Party dress at a really low price and it's amazing and well fits. Delivery was tremendous and my product well protected. Very pleased with the item I brought. I wish I had to give you a site to put your trust in him.The variety, price and quality of the products is excellent. The customer service is very responsive. It is definitely one of my favorite shops. I am really satisfied! Very nice shop. Great company who takes pride in there job. I would happily use again and recommend to family and friends.
I purchased some party dress from here. Great customer service and quick order turnaround. I am so happy with my purchase. Good choice, good communication. I can say that customer service always responds in a day and this is point in their favor. After four order i can say that the price are really low and always exclusive of the shipment. Very safe and with many guarantees. Would definitely shop again and recommend them highly.
Bought 2 item, quality clothing, very quick delivery. Awesome all over. Recently i ordered a Black Mesh Printed Long Sleeve Party Dress from amiclubwer.com. I was really surprise at the quality for the price and the delivery as expected. Excellent business to purchase from. Great service from choosing the product, easy website and delivered guarantee on time. Overall an amazing company. Will definitely be shopping from amiclubwear again.
As others say I ordered a costume and did not receive any confirmation or shipping info. The website said it would ship in 3-4 days but when that time was up I got an email that says they need an additional 3-4 days. I placed my order 2 weeks before I needed it and now I will not have it in time. When I call it allows me to hold 15 min and then disconnects. I will be opening a dispute on the charge. They can keep it as this point,
I ordered a Halloween Costume on October 16th. I have not received a confirmation email or a shipping email. The website said the costume would ship in 12 hours! It's been over 72 hours since I placed the order. I have tried calling customer service multiple times and every time I call, their automated system has me on hold for 15 minutes then hangs up on me! I emailed and sent messages to their facebook page. No response. I will never order from here again! My order number is *******.
To start off with, the website does not list how long shipping will take. Also, i have yet to receive a confirmation email or tracking number. I placed my order last Thursday on the 12th of Oct. My order number is *******. I would appreciate it id a Rep. From customer service would let me know exactly what is going on with my package. I want to cancel if it is not here by Oct. 25th
Lol I'm glad I've been with this company over 5 years because if I came to read y'all reviews first I never wouldn't ordered from this website and found out how much great stuff they have. One of my favorite website
Easy to use online service with quick delivery. Purchase was delivered when promised and whole process from start to finish worked well, product was up to expectation. Website is very user friendly and with ease I have bought and recieved my order in a few days. Excellent price and good customer service. Brilliant communication & updates. First class item for a fair price and a professional speedy service, i would highly recommend amiclubwear to anyone and i will definitely be using them again.
Ordered a costume the 16th. The website DID NOT say when or how long the shipping will take. So how am i supposed to know if im wasting money on my Halloween costume? They handle packages in the US through UPS but UPS.com can't even find my tracking number. And to top it off the customer support line hung up on me. I thought this would be a good site to buy clothes off of, they have some cute stuff. NEVER AGAIN so disappointed...
My first time using AMIClubwear and I will not ever be using them again. My boyfriend decided to spoil me and spent over $200 on the items he got me and we haven't even received so much as a confirmation email, but they can keep blowing up my inbox with "great deals". Not only that, but i have no way of accessing my account because it never sent me a confirmation for that as well. So now we're just playing a game of chance and out of $200 with nothing to show for it. I am truly beyond pissed that companies like this one are even allowed to operate.
Hi Laisha,
Thank you for shopping with AMIClubwear.com. May you please provide us with your order number. Thank you and have a wonderful day.
Warm regards,
AMI
First time used and would recommend. Item received exactly as described, in original box, unmarked and very well packaged, to ensure the box wasn't damaged. Item as described, delivered promptly, with good communications. I contacted amiclubwear by mail regarding a query about one of their items. The answer took minutes. I got my order through straight away and delivered at my front door just a few days. Item carefully packed. Just exceptional. Very fast service, excellent product! Would definitely use again.
Clothing is made of a very cheap quality the clothing was proportioned wrong. I ordered a large black sweater and it was actually crop top length. My other sweater, the sleeves stopped well above my wrists. I've emailed them 3 times and called, still no response. My order number is *******
I ordered from this company for the first time this past weekend. A few days have passed and I have not received an order confirmation number or any shipping information. They did hit my account with correct amount--still pending. Their customer service might as well be non existent. Their automated system hangs up on you after 15 mins of being on hold so I've spent over an hour waiting to talk to a representative after calling several times. I would like to know if I will be receiving my order. I do not recommend ordering from them.
I placed my order on October the 13th did not receive a confirmation number...
Called Numerous times No answers!
This is my order number *******
Please let me know if i will get my order by 10/25 if not i would like to cancel.
Hi Maouna,
Thank you for shopping with AMIclubwear.com. Our records indicate that you order was shipped the same day your order was placed. We received confirmation that your order have already been delivered on 10/19/17. Please feel free to reach out to us with any questions. Have a wonderful day.
Warm regards,
AMI
Great service! I purchased a Red Sequin Detail Long Sleeve Knit Sweater Dress. My all queries were answered very quickly and my order arrived In good time. Well packaged and great quality as always. I really enjoyed wearing it and received many compliments. Good quality clothes worth the price. All in all I'm very happy with the service i get. Shopping now online is perfect for me. Very happy customer! Would definitely use Amiclubwear again without hesitation.
A superb shopping experience from start to finish. Was despatched in days with regular emails informing me of its status. Arrived very well packaged too. Good website, easy to get around and plenty of choice. Brilliant product perfect fit and fast delivery. All in all perfect. They where very helpful. Clothes are top designers. All product are great prices and great variety of Items. Order process was quick and easy. I loved the quality of the products I appreciate it a lot. Would definitely recommend.
I just received my dress nothing like the picture other item isnt even here and I needed it for a wedding it took them over a week to ship customer service will have you on hold than drop your call worst experience ever I know they website looks nice but its not worth your money and they dont ship out right away I place this order on October 6 still waiting on the other item to be delivered waste of time and money so upset right now
Answer: I am honestly shocked by so many negative reviews. How could I have had such a positive experience, every single time, ordering several times over the past 5 - 6 years and so many others see the site as a scam and worst ever? Wow!
Answer: Shipping to New York take 3-4 days. If you need it faster you can select 2nd day air.
Answer: Hi Corta, Thank you for contacting AMIclubwear.com. May you please provide us with your full name or send us a DM and our social media team will confirm the winner and will contact you with a update. Thank you and have a wonderful day. Warm regards, AMI
Answer: A: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Yasime, Thank you for shopping with AMIclubwear.com. We apologize for your back order items. We tried to issue your refund today but was not able to because it look like you have open a claim with PayPal. Once a claim is open, PayPal will not allow us to issue any refunds until they have finished their investigation or if you decide to close your claim. I you wish to have your claim open with PayPal then we would have to wait until they notify us once PayPal complete their investigation or if you decide to close the claim yourself, please notify us and we will process your refund immediately. Thank you and have a wonderful day. Warm regards, AMI
Sells fashionable clothing for women.
Hi Alia,
Thank you for shopping with AMIClubwear.com. May you please provide us with your order number. Thank you and have a wonderful day.
Warm regards,
AMI