First time customer. I ordered a Halloween costume for an event in mid October. I was happy that I received discounts and it was fast shipping. When I received my package, it was the wrong item. I tried calling the company and could not reach anyone except the automated system where I was on hold. I decided to also send an email with photos of my order packing label, and what received. I received a response asap with a return label to ship back the product. I immediately packed up the item and shipped it back. Flash forward to now... I have been trying to reach out to them to find out the status, am I getting the item I ordered or will I receive a refund. It's been several days and have not received any response via email and I still can't reach any one via phone. So now I am out a costume and the money I paid for it...
Hi Diane,
Thank you for shopping with AMIclubwear.com. May you please provide us with your order number so that we can further assist you. Thank you and looking forward to your reply. Have a wonderful day.
Warm regards,
AMI