On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Best price for a quality product.
You guys have very fast shipping also. Very pleased with your products.
My decal stickers arrived 2 days after I placed my order, I like the fact that you can see instructional videos and plenty of reviews with photos so you actually get an idea of the final look on your vehicle, everything I bought fits perfectly. It is hard to get the actual product needed for your vehicle at other sites.
Well done American Muscle. Found you on You Tube. Ordering was easy. Delivery was prompt. Wish there was some coupon of some sort.
Quick replies from customer services and in rectifying issues with fed ex.
I tried the 3m tape after propey. Cleankng the surface are. Would.not stick so I tried a. Promoter to.no avail. I got frustrated and ended up drilling 6 small holes and screwing it on. It still doesn't fit great. I'm hoping to. Fiind some paint to match the diffuser to cover the shiny screw heads. Most. Things I get fit well from ameeican muscle but inwas really disappointed with this one.
Good selection and Good info on what you need to know if the part will fit your build, what the install is looking like, and what others have tried.
I ordered on a friday and i received it by monday which is crazy fast shipping! Products overall are great quality and i have been receiving a-lot of compliments on my new exhaust so overall great experience with American muscle!
Received my chrome FR500 wheels in 3 days. Upon inspection found one of them defective, a deep ding before chroming and a scratch in the bead area. Deciding to keep it as a spare to have the spare match, I called customer support and at a very agreeable conclusion purchased a 5th wheel that just arrived today.
In the past year I've purchased many upgrades for my 2003 mustang from AM. Your products have all been great and your customer service is fabulous.
I called in and spoke to Brittany. She helped me get the correct wheels ordered for my mustang. I've been searching for the wheels I wanted for 3 years. She was knowledgeable and courteous. She made it a fun experience.
I was so pleasantly surprised with the phone service everywhere else today. I definitely will recommend your ordering process to my car friends.
Thank you
I ordered the exhaust tip which were supposed to fit my 21 Challenger, but they did not be installed as shown in the install video. I ended up having to take the car to a shop where the resonators had to be cut off and then the pipes extended in order to install the tips. The information should have stated the resonators woulld have to be removed and this was not a do-it-yourself install.
Thank you I enjoyed the product. I put it on and I liked it a lot.
I placed my order without a problem and my spoiler was delivered to my body shop a day early. Very pleased with everything. It came carefully wrapped and protected ready for paint. Very little had to be done before the color was laid down and the clear coat went on. I will post some pictures next week.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257