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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Always a pleasure talking to specialists directly they have the knowledge if a part fits my car. I myself have ordered parts that were wrong and had to send them back and that's a waste of time.
Was unsure which parts would be a better upgrade for my car. Talked to John and he advised me on which parts to get. Very good experience
Before I ordered the headlights, I wanted to make sure the web description was correct that stated that these headlights came with bulbs. Tried the chat option. Chat ked if someone cold call me. I received a call at 9:18 AM from Chester Pa, and spoke with a "tech rep" to verify hat the headlights came with bulbs, as stated on the website. I anted to make sure because it said so in the description. Well lo- and behold my"DNR" headlights showed up in a box, naked of lighting elements. It's a shame tech people an only read the same description as me but couldn't verify. I'll let my Mustang group know about American Muscle.
Canceled order never really gave a reason why just returned money definitely not good business sense by a lot of products from them but now I'm looking elsewhere
Hey Nicholas,
I apologize that your order was cancelled and that you were not given an explanation as to why. I just left you a voicemail providing additional details about the cancellation, and I also issued you promotional credit to use on a future purchase due to this inconvenience. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
I first ordereda up strut tower brace for my 2023 charger scat pack, it wouldn't fit it was hitting the PCB on the intake so sent it back to receive "store credit", ok I ordered a pedal controller, as it was as close to my original order, all but $3 dollars and change, I had to go through the process multiple times for the purchase to clear so now I'm waiting on my new purchase to arrive can't find a date and get e mails constantly about it with no information. I'm rather disappointed, and this is the 2 nd time I've filled this out
Hey Lonnie,
I'm so sorry that your original purchase did not fit and for the lack of email communication. I definitely understand the inconvenience and frustration this has caused. I sent you a text message to verify whether you received your email communications regarding the Throttle Controller or if we need to verify your email on file. We are happy to assist, and I can assure you we will get you taken care of. We look forward to working with you.
Allison
Every order I've placed has been exactly as expected, products always arrive on time and products are always quality items. Reviews and photos are extremely helpful in decision making.
As always simple ordering experience, with friendly and helpful chat support, needed the right guidance for what to pair with lowering springs. Problem solved in minutes and the order was ready to go via link, even with a coupon code when asked! Incredible!
Good quality product, but I ordered and 1:2 of it was discontinued. So I reordered and it cost me 100.oo more and I'm still trying to get my money back on the first order…
Every shopping experience I have had with AmericanMuscle has been wonderful. I like how the site has real pictures from others who have purchased/installed parts, along with genuine reviews. AmericanMuscle's videos also help with making decisions.
I never write reviews but after the exceptional customer service I have to. The people are so helpful and were able to assist me with no hoops to jump thru.
I got in a wreck and needed a new headlight assembly, but no one around has it in stock and the only one i found online wanted 500$ for one and it wasnt even mopar. This one isnt either but its only 80$ literally saved my life with it coming in 2 days instead of 7-12 cause i can NOT handle a ticket right now, definitely coming back here when i get around to fixing the bumper
Everyhing is always on time and theres so much ease the the whole process from ordering to reciving the right products. Thanks american muscle team!
Love the site and the products. Always arrives on time!
I'm ordering another spoiler. I ordered a carbon fiber one. And it was worse than advertised open box. After epoxying. The mounting bases cracked making it worthless.
Hey Eric,
I'm sorry that the open box spoiler did not work out as it should have. I'm wondering if the epoxy was just too much for it, considering it already had cracks, which may have caused it to crack more and become unusable. Either way, I sincerely apologize for the inconvenience. I have issued you some promotional credit to use on a future purchase due to this inconvenience, as unfortunately, the open box item is not returnable at this time. If you need anything else, please feel free to let us know.
Allison
I mean seriously. Everyone i talk to is super nice and helpful. Sometimes i call with absoluetly no idea what the parts i need are called, but everytime theyre always very patient and help me figure it out. Honestly, great website in general!
Last time I placed an order my credit card number was compromised leading to fraud charges. If this happens again I will report your company for stealing credit card numbers
Hello Anna,
I'm sorry to hear that your credit card was compromised. I can assure you that our site is safe and secure, and you can read all of the privacy information and how your information is stored at the bottom of our homepage. If you need further assistance, you can contact customer service or reach out to your financial institution.
Thank you,
Allison
I ordered front seats for my 06 Mustang. Talked to an associate before ordering. The associate helped me in ordering the right parts for my vehicle. My parts are still in transit so I can't comment on the quality of the parts ordered just yet. But I will give an update as soon as I receive them.
Shift knob is oem ford but has cracks below the #2 and below the R. It's a cheap part but not worth the hassle to return and beats what was on it.
Hi Brandon,
I'm sorry to hear that the shift knob arrived damaged. I have sent you a text message offering a few resolutions to hopefully rectify this situation for you. I hope we can come to a resolution and turn your experience around. Please feel free to get back to us when you can.
Thank you,
Allison
Set the correct billing addy since it was MY card that paid for it. Set the correct Shipping addy. In the final, for some unknown reason, without my permission, the order list took it on it's SELF, to change the billing addy, and tagging my brothers name and his addy(shipping addy) to MY card and MY email. And nothing on the web page could correct this. So I contact support via AI chat, which explains to me that this was done to prevent fraud. So to prevent this, the payment system created a fraud bill addy, by using my brothers addy and name, making a fraud billing. When I finally got a hold of someone live that could help. They kept referring me to my brothers name. Now we got jamming a fraud billing, addy and now person ID. Most unprofessional business I have ever seen. Your a business, you so not get to dictate who is doing the payment, and who is getting it shipped to. It's not a conspiracy, it's not your business to dictate the terms in this. AND it WILL NOT make sure you get paid. For EXAMPLE, Legally under law, he is NOT the card holder, sending him a bill by mail for the sake your not paid he CAN prove in a court of law it is not his card, has no bank with that name the card comes from, and also prove, he did NOT make the order. Since *******@yahoo.com is MY email and NOT his, he CAN prove he received NO email notification. Since this is for MY car, which both MY title, plates, AND my DL as well as my bank, He gets to walk out and you guys get NOTHING but a possible law suit for a fraudulent claim. And that would be fact. In the end out of my experience with you is, the only thing you risked with me, is getting my account locked out because my brother is not the card holder. NOW because of YOU, I have to fight with my bank to make sure everything is good to go still and process my refund without a problem. I already informed them of this issue I had with you.
Ebay dose not do what you do, Rock auto does NOT do what you do, Amazon dose not do what you do. If I pay it and want it shipped else where, MY info is on the billing addy, and the other is on the shipping addy. This includes using my phone number and email addy added to the shipping order cause I am the one that paid for it, I am the one that NEEDS the info on the item. NOT the shipping location. Lucky for me, I found the SAME parts on Jegs, which, like all the other normal business, was able to get the shipping separate from the billing right like it should be. You the only one that does not, So nice job, you lost a customer. Have a good day...
Hello sir,
I am very sorry for the trouble you experienced with placing your order and getting the billing and shipping address corrected. I truly apologize for the frustration this has caused, and I can assure you that this is not how we intend to do business. We take your feedback very seriously. I have already submitted this issue to our internal team for further investigation. I have never seen our system change a customer's billing or shipping address; normally, you import the shipping address when checking out, and you have to manually update the billing address if needed before selecting 'Place Order.' I apologize again for the trouble, and I assure you that it is now on our radar to prevent this from happening to future customers. In the meantime, if you need anything else, please feel free to let us know.
Allison
I need a alternator for my 2004 mustang gt. My son has purchased through them before so I figured i look here and they were the cheapest compared to Autozone & O'Reilly at over $350-$500
It would be nice to just buy something and not be bugged about it for a review. It you guys really want to know what I think then kick some discounts or swag my way. Other wise just be happy I made a purchase and let it be.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey John,
I'm so sorry that you received your headlights without any bulbs. I completely understand your frustration regarding this, especially after speaking with a Sales Tech to confirm. I wanted to let you know that we are updating our website, and we take your feedback very seriously as we want to provide the best possible customer service. I have also issued you promotional credit to use on a future purchase, either online or over the phone, due to this inconvenience. If you need anything else, please let us know.
Allison