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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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1 to 5 and 5 being the best. My experience with American Muscle has been a 10. I've bought a lot of parts for my Mustang over the last few years and the knowledge the customer service people have is a plus. I find my part order it and I get it on time. Nothing more easier than that. Thanks American Muscle. Customer for life.
Been using American Muscle since I have had my Mustang and I have never had any fitment issues with oarts or even a single defect. Customer service is super knowledgeable and helpful. Always happy with this site and will continue to buy my parts and upgrades through American Muscle!
The customer service is great, but I was disappointed with the Fed Ex delivery and then when we opened the boxes the wheels were not the style I ordered, and the size was wrong and wouldn't fit on my car. We had to go through the return process which takes a bit, having to take photos of everything from the boxes, labels and tires/wheels. They were nice enough to set up a pickup, so we didn't have to lug them back to Fed. Ex.
I ordered a tuner got it and then couldn't get a tune for my car. After about of month going back and forth, I returned and got my refund. But my project just set there waiting.
Hey Bruce,
I apologize that the tuners did not work out for your vehicle. I see that you worked with our tuning department, and we collaborated with the supplier directly but were unable to provide you with the necessary tunes. I apologize for any inconvenience this has caused you. If you need anything else or further assistance, please make sure to reach out.
Thank you,
Allison
Everything I have ordered here has always come well packaged and received in perfect shape, if there is ever a question by me about a part, there's always someone there to answer me, I'm very pleased with all my dealings with A.M.
Shopping is good, shipping is way slower than it should be, I think.
Jim
Not sure why this catalytic converter can't have the same exclusion that EVERY other description has across the web. It makes no reference to CARB compliance and even gives a shipping time.
Hello Shane,
I apologize if you missed the description where it lists the CARB restrictions for California customers. We are continually working on improving blockers on the website based on your address for these restrictions, so it is made clear to our consumers if this item is restricted in their state. I apologize for any inconvenience this has caused you, and if there is anything else we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Every time I shop on American Muscle it is easy to navigate the website, Always have high quality products at a fair and reasonable price. I will continue to make my purchases here for my car and truck needs.
Locating the items I needed was easy, the descriptions gave me confidence in what I was ordering. Checkout was a breeze. And shipping times seem reasonable.
I've already purchased many upgrades for my 2008 Mustang GT, and each one is easy to find. I want to buy more. Excellent work. When I've had any problems or questions, they're always quick to respond and resolve them.
Great customer service and super fast. I received an extra order that I don't remember purchasing. Customer service took care of everything and all I had to do was repackage and drop off at FedEx. Super easy and painless. I will recommend American Muscle to everyone. Thank you for the awesome customer service.
American Muscle has been doing whatever it takes to make a sale lately. If that means lying a little to get the job done. This is the second time this has happened to me lately. Promising that my order would be arriving on a certain date but nothing came. Maybe its time to look in another direction for aftermarket parts.
Hello Kevin,
I apologize that you feel this way. I can assure you that we do not mean to make false promises or offer false hope regarding when the items will be shipped and received. Unfortunately, I am unable to locate an order specifically related to your feedback on your account, but I sincerely apologize for any inconvenience this has caused you with delays in receiving your products. I encourage customers to check the 'Get it by' dates listed on the product under the 'In Stock' notification for the most accurate estimated delivery timeframe. I hope this information assists you, and if you need anything else, please feel free to reach out.
Allison
I haven't purchased a lot from AM, but for the times I have ordered, my questions have been answered promptly, fully, and honestly.
Ordered Wednesday, paid in full, call Friday, they had an "error" with my card… didn't have any error taking my $300+ when I ordered. Needless to say I will not be buying anything from American muscle in the future.
Hello Logan,
I apologize if you had trouble after placing your order. Unfortunately, I did not find a recent order for you in our system, so I cannot provide further details regarding what happened. I sincerely apologize for any issues you experienced, and if you feel this was in error, please reach out to us.
Thank you,
Allison
I like having a place I know I can get good parts. Shipping is a little long so the weight is tedious but once they get there at least they all fit properly. I will and have recommended them to others.
My prior experience was $#*!ty. Placed a $2k order... only to see a catalog show up the same day advertised the same product for literally like ½ price. Was told by a sales representative that id fet his discount as well as other discounts etc... long story short I paid almost double what the catalog advertised the price to be. In the end... they 100% made it right. They gave me a better price than even the catelog and refunded me the difference. I've bought from am for over 10yrs. Thats why I keep coming back. They will make good on theyre prices... and they will stand behind their products. Regardless of my 1 bad experience, a bad experience that was made whole... ive had MANY other great experiences. Thanks AM!
Hood was delivered dented an some minor scratches. Also the center scoop vent is warped an does not fit properly in it place.
I ordered A set of BBK high pressure fuel rails when I went to install them they we defective leaking fuel, I placed any ordered plus paid for overnight shipping so I could speed up the process and when that set arrived same issue as the 1st set.now I am out almost $700 and my build want be finished in time for the Mustangs at Daytona on the 20th of October
Hello Ron,
I apologize for the BBK headers Fuel Rail leaking at the connection. I completely understand your frustration, and we by no means want to inconvenience you. I have sent you a follow-up email regarding this to further assist you and to keep an eye on your store credit refund as well. You can respond to me there at your earliest convenience, and if you need anything else, just let me know!
Allison
I'm writing this review in hopes you'll stop sending me the same email every 6 hours also haven't received tracking information or confirmation of my order
I ordered and paid for a Hurst shift knob. Paid extra for 2 day air only to open the package to find that it was clearly someone else's return. It was scratched up, with nicks and even a little chip of the shift knob missing. VERY POOR experience. American Muscle needs to do better. Was considering ordering my upgrade parts for my engine ( Super Charger, cold air and long tube headers) but if you can't quality control a shift knob…… I am not convinced buying thousands of dollars of upgrade parts is a good idea. Prove me wrong!
Hey Robert,
I'm so sorry that the shift knob arrived with some paint chips and a nick in it. This is certainly disappointing, to say the least. I have reached out to our fulfillment team to investigate this further, as we do not take your feedback lightly and want every customer to have a great experience and receive quality-inspected products. I am glad you reached out to customer service and got the replacement set up. I have released it to be processed today and refunded your expedited shipping due to the inconvenience. In the meantime, if there is anything else we can assist you with, please make sure you let us know.
Allison
Apparently you can't program to key fobs- when you program one you over ride the other. This would have been nice to know as I already have a key fob- just wanted a working back up which isn't functional with this product How do I get a refund?
Hey Dan,
I'm sorry that your replacement key fob is overriding your original. I just sent you a text message notifying you that you should be able to program both; you just have to do them separately. If, for some reason, you still cannot get them to work, you are more than welcome to start a return or reach out to us to start one for you. If you require any further assistance, please get back to us.
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shari,
I apologize that you received the correct tires, but they were mounted and balanced on the wrong wheels. I can assure you this is not something that normally happens, and we take full responsibility for this error. I want to reassure you that we take this feedback very seriously, and I will be passing it along to the team to prevent this from happening again in the future. I am, however, very pleased to hear that customer service was such a great help and provided a positive experience. We truly appreciate your kind words. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison