On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The service is very good. The staff is knowledgeable and if they do not know an answer, we'll find somebody who can help you
I've not had a bad experience yet. A very knowledgeable staff. If they are unsure, they will find the answer or find somebody who knows
Ordered these for an Xmas present and the name was written clearly on the outside of the box across the tape.
Ordered to hood struts for my mustang Roush, but won't hold the hood still. I think it needs a heavier duty strut due to Roush hood scoop.
I ordered and expected it would take at least a week so close to the holidays and it was delivered within 2 days of the order!
Fast arrival. Packaged well. Part arrived as depicted. All good things.
Had to order a new rim for my Charger, as my old one was cracked. I received the new one within 3 days! Very user friendly and easy.
They fit perfectly and my wife loves them.very affordable and great looking rim.would recommend to anyone and very fast delivery. Very appreciative.
Product arrived quickly as described! Can't wait to install the Morimoto Smoked Sequential Turn Signals on my Stang. Thank you and God bless! 😎
The site was easy to use and prices are great. They also shipped fast.
Had enough parts in my cart for that $80 dollar rebate. It would not give me that $80 off! So I took a few things out my cart and ordered the rotating assembly. Don't think I'll order any more!
Great chat and customer service. Also great prices, made it a great shopping experience
Shipping for this product has taken way to long and there has been no communication
Accident communications and super fast shipping about some tires trying to build up my hellcat so I am definitely gonna buy more stuff from you. Thank yall
Overall i love these headers, but with my tune and my set up they ended up getting warped at the heads. This caused a ticking sound while I am driving and also while sitting at idle. Buy these I was confident that they would be strong. Now I have to go back to a stock set up.
Hello Jaden,
I just sent you an email regarding your review, at your earliest convenience please respond and hopefully we can look into this further for you.
Thank you,
Allison
Just what I wanted when I wanted it.
Always easy to order online.
I placed an order for the Renegade tail lights, clear lense. I am Beyond satisfied. Just as AM said, it was delivered in 2 days. I installed em myself in less than hour. Super easy. I love the new look.
Website was easy to navigate. Great products and found exactly what I was looking for.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hey Craig,
Thank you for taking my call and glad we were able to rectify the situation for you, if there is anything else that you need please do not hesitate to give us a shout.
Thank you,
Allison