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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Calling and speaking to someone and ordered my product was easier than your website
I originally order the Ford Performance hood struts for my Shelby GTH, but the Shelby hood was too heavy for them. They held the hood up, but any downward movement caused the hood to come down. I spoke to tech support and they suggested the Roush hood struts. These struts work very well and they even push the hood up once I get past center. I don't have to worry about the wind causing the hood to come down on its own. I would suggest getting these if you have an aftermarket hood.
Purchased an air cleaner box. One part in it did not fit which of course the site said did. Currently being given a runaround after a dozen emails. This is another middleman company with obviously no clue as to the product they sell.
Fast, shipping, safely delivered. I received what I had ordered in perfect condition. Just in time for Christmas.
Terrible experience, i ordered this hoping to have it all done for a christmas present just for them to send me four exhaust tips and no mufflers and basically there way of saying sorry for that is just a 20 dollar voucher that i have to use in 30 days or it's gone. I don't know how it's that hard to put 10 pieces in a box right and that 20 dollar voucher that i have to use in 30 days is a joke of an apology
Hello Bobby,
I apologize that your Exhaust was missing pieces I understand how frustrating this can be and can delay installation. I see you have spoken to customer service already and they have setup your replacement order. I went ahead and issued you an additional voucher for the inconvenience. If you need any additional assistance please feel free to give me a call directly.
Thank you,
Allison EXT 1896.
Items showing awaiting FedEx pick up for multiple days. Not a great look when someone orders parts to get put on their car. I get it was over the weekend, but it still hasn't left on Tuesday according to my last tracking.
Hello Michael,
I do apologize that the tracking is not reflecting any movement for your recent order. I attempted to locate your account to look further into this for you but was unsuccessful. If you would like to give me a call directly I would be more than happy to look into this for you.
Thank you,
Allison EXT 1896
I ordered a car cover for my 2011 Ford Mustang GT. The item arrived within 5 days, in excellent condition and exactly as described. Would not hesitate to buy from AM again.
Love the free shipping by Christmas! Excellent price, great service!
Very disappointed. They sent the wrong thing. I got it for my husband's birthday. When he opened it up
At breakfast he wasn't happy. That's not what I was going for, this was December 13th.
So going through all the hassle of returning whatever they sent us, we are still waiting on the Soler Performance C8 Corvette DLX Bluetooth throttle Controller.
Hello Virginia,
I am sorry to hear that you received the incorrect item when you ordered, I see you have spoken to customer service and your replacement item has shipped and is due for delivery on 12/20. If you need any additional assistance with this order or a future order please feel free to give me a call directly at ext 1896.
Thank you,
Allison
From start to finish it was Smooth sailing. Prices are compatible as well
I've been looking at buying the Roush cat back exhaust set up for a while now. I logged on for Black Friday sales and looks like they more then doubled the price and put a tiny discount on it to make it look like it was on sale. The Original price a month ago was 1099.99$ not on sale and now it's showing 2456.98$ as the sale. I tried reaching out and I'll I got for feed back was the response of "I'm not sure why it's like that". Honestly seems to be pretty scammy and I would like an actual discount on the the original price part is *******
Always nice and fast Second time I ordered there. And I would a third time
Easy to search for desired product(s), with accurate information. Very smooth process and timely receipt of items ordered.
Perfect fit and looks good! Hopefully it will add a bit of protection to the fob
Company's are jumping the gun?. This order is not here yet, how do you review it? However it has shipped and moving right along, and getting it ordered from AM went smoothly
Thanks Richard
The part I ordered was delivered quickly. Ordering on the website was easy.
Exactly what I ordered came on time and we were happy with the product
It is good. Delivery is good and exhaust is best exhaust for mustang totally fit.
I got an email about my order not to thank me or confirm or give shipping date but to leave a review. This concerns me, I need info on my order not leave a review. When he opens his gift Christmas then I can leave a review.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill,
I sent you a follow up email regarding your review, I was unable to locate an account using your email address and hoping you can provide me with the order details so I can look further into this for you.
I look forward to hearing from you,
Allison