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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Easy to order from the site. Recommended by my son who owns a mustang and is a mechanic by trade
I experienced multiple delays even with paying for express shipping I was also told it got lost in transit and then the package ended up showing up the next day.
One of the pieces RH was not painted correctly. The caps that go on the sides are 2 of the same side LH and studs on them have no fit for LH and RH pieces spoiler. Spoiler recieved today. Already made a report with pictures I don't know if everything new gets sent or just the wrong or damaged pieces. Please advice.
Hi Gabriel,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I ordered a part for my son's Challenger as a birthday present. The process online was quick and simple. The package was shipped within 1 business day and arrived the day after I ordered it.
I only ordered a Gift Card for my son. The process of ordering it was quick and easy. I just wish there were more amount choices.
I love shopping at American Muscle. They have a huge assortment of quality parts and accessories for your vehicle. Customer service is also top notch! Highly recommended
Ordered rear spoiler for 2007 Dodge Charger R/T Daytona. Had in stock and price was great! Shipped to house in 2 days! Will order again as I see they have Borla exhaust kits among many, many other items to choose from. Have many payment options as well to even make the process more affordable and easy to get items!
Great place to get those parts. I found something that will be a great upgrade to my ride… still more to purchase after this arrives. Great customer service
Have ordered lots of parts and lots of wheels from AM all good parts and no troubles. The last 2 items have had a few issues but AM super helpful and took care of problems. Helpful employees. Thanks
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Arrived sooner than expected, products are great. Looks just as I intended.
Great help from knowledgeable people, but I don't understand why there's Dodge Challenger parts on the Mustang site, can you take them off and put more Mustang parts in their place? Leave the Challenger parts on the Dodge site
Easy to use and fast shipping! Always get what I want when I want it!
I went on your site to buy a specific item, I needed help and went to use your chat feature, spoke with someone through the chat but they said someone was going to call me, I chatted twice to try and get someone and left my phone number twice and never received a phone call. Not really good customer service.
Hello Nina,
I just wanted to let you know that I sent your information over to one of my sales supervisors to assign this to a sales tech to reach out. I see you have already purchased the cold air intake but I want to ensure any question you may have are answered. If you do not receive a call within 24-48 hours please reach out to me at ext 1896.
Thank you,
Allison
I ordered a cold air intake through AM on Dec 12th. Before I placed my order, I chatted with a specialist online to confirm availability and an expected delivery date. I have a screenshot of the chat showing that they confirmed the part weas in stock and that I should expect delivery between 12/19 and 12/21. I had not received any updates on the order as of 12/19 so I called in. The rep who answered said their system showed 3 different delivery windows and that this item was in stock and to be dropshipped from the manufacturer. This was completely different from what I was advised in my initial interaction. The CS rep advised they would have to send a note to the manufacturer, which is just another delay. So instead of waiting, I requested cancellation of the order. Now I have to wait to see if they can even cancel the order. If for some reason the mfg did ship, now I have to go through the process of processing a return and waiting for a refund. I have to say this is one of the most poor experiences I've had in a long time when it comes to doing a virtual order online.
Hello David,
I apologize again for your expierence and any miscommunication or confusion around your order for the cold air intake., I did leave you a voicemail going into further detail and extending an additional apology. If you need anything else please feel free to give me a call.
Thank you,
Allison
Exactly what I ordered. Shipping was was nice and fast. Will order again
Easy to find my parts, shipped and received quickly. I will follow up after I have keys cut and cams installed with new bolts
Another great experience. Have not been disappointed. Our go to for mustang parts
This is a great exhaust for those who want that aggressive sound. When it came to installing it only took the shop 30-45 minutes. They did tell me that there was a probability that the parts wouldn't fit due to the manufacturer they said that might have to cut it to make it fit, but there was no need for that. The installment went smooth. This particular exhaust system makes popping noises when down shifting and is loud in general, this is a great for those who are tired of people making fun of their ecoboost. I will admit that this exhaust is LOUD so if you live in an area with a lot of cops I would recommend something less aggressive but in my opinion It is worth the money. Many people have said that my car doesn't even sound like an ecoboost anymore, which is a good thing because not everyone has the money for a 5.0. I would really recommend this system for those who want to their cars to stand out when it comes to sound. Worth the money!
It is a good product and well packaged! Delivered on time! I only suggest that the screws be packed separately since they all get scratched a lot when being transported. And also the spoiler should come with rubber to place the screws since if the screw goes directly to the spoiler it will damage and tear the material.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Rafael,
Thank yo for responding to my follow up on your review. It was my pleasure assisrting you.
Kelly