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From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Product looks great and delivery was really fast and they always are available for any questions that I might have
I found what I was looking for fast and easy they had exactly what I was looking for, will be shopping here from now and on
Part shipped really fast in great condition. Very satisfied would recommend ordering again in future. Soon as the paint man color matches it to my car. It will be going on.
Delivery was fast and products came in excellent condition.
The box my product was packaged in had an alarming policy disclaimer in it that prompted a call to American Muscle. The person helped me quickly. I haven't fully installed my product but so far as advertised.
Cover doesn't fit.
Customer Service says it does.
Too short and not wide enough. I ordered for 2023 Dodge Charger Scat Pack Widebody. Part delivered ìs for a Challenger #1500
Shipping is always superior! 10/10 every time. My boyfriend loves accessories from here and I've been buying him things for his mustang!
Quick process, shipping, and follow up. Shifter knob looks great and was easy to install.
Shipping was quick, came on time, navigating the site was simple and straightforward
Great parts, staff is extremely helpful and goes above and beyond to make sure you get the right part, even if it's backorder.
Love AM!
Item ordered had a promise date by 12/23 and as of 12/24 item has not yet been shipped.
Item was ordered 12/14.?
Hello Charles,
Thank you for taking my call this afternoon, and if you need anything else do not hesitate to reach out to me.
Thanks,
Desiree
(888) 235-0073 x1320
My experience was really great couldn't have wanted a better fitment. Will be ordering a lot more from american muscle.
Rapid delivery. Kit contained advertised parts. Price a shade high yet competitive.
Ordered a programmer. Brittany was absolutely awesome helping me out with my choice. She also helped me out with some great tunes that's now on my 2013 Mustang GT. Great company and super fast shipping. A++++
This is now the 3rd item I've ordered that when the day its supposed to arrive it finally ships and my stuff comes late been a big let down and causes many inconveniences especially since this time I won't have something intime for Christmas.
Hello Ryan,
I'm sorry for the delay and that we couldn't get your exhaust before Christmas! After reviewing your order, I saw our warehouse shipped the exhaust the same day we placed the order. Unfortunately we are experiencing some delays with shipping. It looks like it should be delivered today (Estimated between 6:15 PM - 8:15 PM).
Again, I apologize for any inconvenience this may have caused you, and issued a total of $50 in vouchers for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext. 1320.
Thanks,
Desiree
Shipping came fast i think it was 2-3 days. Love american muscle. With all the stuff i buy they should sponsor me lol
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bruce,
I'm sorry your car cover does not fit. I called and left a voicemail, but wanted to follow up with more information here. I reviewed your order and started a return since it was too short and not wide enough. You'll receive an email asking for photos, once the photos are uploaded we can get a return label. If you decide to keep it, the photo request expires on 1/6/25.
Again, I would like to apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree