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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Service and shipping have been great. Product was top notch so far for the price.
Awesome sale price. Always have had dealings with you guys and good quality parts thus far.
Paid extra for one day shipping and didn't see the part in one day. After an be review the Extra payment for one day shipping was refunded back to me. That made my review go from one star to 3 stars. Thank you for the refund.
Ordered a sequential tailight kit on December 22nd for a 99 Mustang guaranteeing delivery for Dec 24th by paying an extra 9.99. December 24th is here and I have a message on tracking for Dec 26th. Was supposed to be a Christmas present.
Easy order fast shipping and it looks amazing. Also can see the cluster so much better then factory
Came in so fast and was just what I wanted. I know nothing about cars but it was super simple for me to order for my brother.
Order was received in timely manner and was very easy to install. Fit exactly as needed.
I ordered three products a few days ago and they showed up today. I got the lights and the new antenna installed quickly. I have two New Edge Mustangs, and I have switched the taillights on both of them now. I really like the looks of the taillights and the sequential blinkers.
I ordered a few items, but the Raxiom smoked taillight was the main item and I am very impressed with the quality and ease of installation. Most of the order was received within two days.
I ordered red spark plug wires, and received blue wires instead. No invoice in the box. Contacted their customer service day of delivery, still no response as of today's date,12/29/24.
This has made all the difference. Highly recommended! It tightens up the gates, feels like a real car now!
Performance, unlocking your cars potential, American muscle's got it all
C&l strut brace was a match for.my.can but when I received it, it in fact did not fit my.cat. Not even worth sending back...
Hello Lee,
I just left you a voicemail regarding your review I would be happy to assist you with setting up the return for this and offering you a free return tag. Please feel free to return my call at your earliest convenience.
Thank you,
Allison EXT 1896.
Love this website! Some parts might be overpriced but the quality makes up for it!
I order a clutch and throw out bearing to finish my coyote swap project just in time before I have to leave for 6 months with my job. With American muscle sending me brake shoes instead of what I ordered the car will not be done for a much longer time period. I was only given a $20 voucher for their huge mistake.
Hello Jordan,
I am so sorry that the wrong item got sent to you instead of the clutch kit delaying your installation before you leave. I completely understand how frustrating this can be, I see you have already spoken to customer service and the correct item is on its way and due for delivery today with fed ex. I have issued you an additional voucher for this inconvenience to use on your net purchase with us. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
I paid extra for 2 day shipping and my package now is getting here 3 days after the expected arrival time. If you allow for a 2 day shipping policy it should get there in 2 days not 5-6 days i want a refund for my extra shipping cost
Hello Gavin,
I apologize that the item did not arrive in the timely manner that you paid for I tried to locate the order using the email you provided but was unsuccessful I would be happy to look into this with you further. Please feel free to reach out to me directly at ext 1896 for further assistance.
Thank you,
Allison
It has become almost an obsession to buy something from the American Muscle website. As a 35 year Master Certified auto technician, I find the website to be very informative and there is almost a video for nearly every product. American Muscle is a one stop shop for my mustang. I am happy that AM exists and glad to be a customer.
I've only installed a few parts so far but so far every box that I've opened parts have been in superior condition and was definitely worth the money
I attempted to purchase an e-gift card through the website and immediately ran into issues. After using PayPal, I received an email stating my payment didn't pass their processing system and my purchase was cancelled. I called for assistance and tried again with a different payment method, only to have the transaction cancelled again.
When I called for help, I was transferred back and forth between Customer Service and the Sales Department for about 20 minutes. While the sales representative was polite, the Customer Service team was rude and unhelpful.
After two failed attempts, I gave up and had a family member, who lives across the country, try using their own name, email, and payment method. Despite this, their purchase was also cancelled three times.
It's clear that A.M needs to update their website and payment processing system. It shouldn't be this difficult to purchase something as simple as an e-gift card.
Exactly what I was looking for.
Great Website, outstanding customer service.
Good price,easy to deal with, good quality. Made it easy to find what I needed
All good, Ordered online. Easy access, informative and able to easily find the product I was interested obtaining.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chris,
I just left you a voicemail regarding your review above, we did respond to your email yesterday at 3:43 PM EST, it would of came directly from American Muscle, if you could respond to that or return my phone call we would be happy to get you setup with the return authorization for the correct item.
Thank you,
Allison EXT 1896.