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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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I ordered a gt350 bumper on the first still haven't received it after it saying the arrival of said bumper was the 10th and no updates or reason as to why i haven't received my bumper
This look insane, i love them so much and work insanely good! Would 100% recommend to get to start a little performance on your car!
Great service glad you had what I wanted
Delivered fast and no damage.
Fast delivery and good costumer support. The free local installation is in process, but they set me up with an appointment 30 minutes away. Trying to change to an actual local shop.
Even with the crazy weather going on & the delays in shipping. I still received my stuff fast and was informed efficiently.
Awful never buy from here again this place is like rock auto never again thanks
William,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
When i ordered my tuner it said I would receive it by 1/6 however I didn't receive it until 1/11!
Nathan,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Looks great and very easy to install. Bigigist problem was getting the red strip off the 3m tape.
I paid $20.00 extra for 3 day shipping, to arrive by today. The delivery is now scheduled for tomorrow. When I spoke with a representative, I was told that means 3 days from the date of warehouse pickup. This is very misleading and had I known this, I would've ordered from Tire Rack, but I needed the faster delivery I paid for.
Daniel,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Always a pleasure shopping with American Muscle, quality parts, fair pricing and a convenient one stop shop
I wanted two parts of carbon fiber inlays for my mustang gt, one is out of stock, gave my e mail to be notified when it can be purchased. Received an e mail from AM it is now ready, made my order with payment only received an e mail from A M that it is out of stock.What is going on with AM, I would like to have the parts that made payment only received. Frustrated Dan.
Daniel,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
We have a placed an order for Mustang clutch kit and other parts the order was canceled for no reason and we will be take our business to other places,
The order came through fast and easy. I ordered it on a Thursday and it came through on Monday thank you! I HIGHLY RECOMMEND THERE SERVICES!
Great upgrade for the car making it better in every way, stronger and lighter!
Very satisfied with my purchase. Fits the mustang perfectly!
I paid for 2 day shipping.its been a week and half and I have not received the package
Reliable and fast got them really quick and got everything done within a few minutes got rid of all my rounded out nuts. Lolz
Delivery was fast and all boxes were in good shape
Haven't had a chance to install yet since its been snowing here but soon as it stops I'll be getting to that
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Will,
Thank you for taking my call today. It was my pleasure assisting you. If I can assist further please feel free to reach out to me.
Kelly 1395