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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I made an order for an item on 1/7/25 and paid for over-night delivery! I haven't received it as of today? Order# *******5099
Kit was missing part; however, seller was extremely responsive with appropriate remedy. Would use this supplier again.
Bought a bumper listed at 350 bucks ended up paying 550 for the shipment fee got everything processed and paid for just to receive a call saying I have to pay 150 dollars more in order to receive the bumper. Then prior to this ordered a splitter that said it will fit my vehicle and didn't.
I paid for 1 day shipping on Jan 7th. This morning Ai am notified that the parts will not be here until Jan 10th.
Heather,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Purchase was straightforward. Shipping was fast. Video was straightforward. Fit like a champ. No worries.
Amazing delivery and not for a terrible price! Got my item delivered on time and in perfect condition!
Ordering was easy, parts arrived quickly. Happy with purchase
I spent $1600.00 on tires, rims, tpms, lugs, lug locks and paid for mounting service, tires were mounted and balance w/o tpms! Only got 3 tires. I was told my 3rd tire was on the way only to find out its been sitting at FedEx for two days. Missed my appt for install. Because tires weren't shipped together, one is stucked at FedEx (Athens) waiting on a new label with no delivery date as of now! I ordered on 1/2/2025 so I have 3 tires sitting in my garage not sure when I can get them installed. 😑
Lawrence,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
When I took the lower grille out of the package the top left of the plastic was broken off. And the piece was still in the plastic wrap
Very good yes. ………………………………………………………………………………………………..
Awesome experience.very helpful individual.additional part was looked up for me that I didn't see in catalog.
Great service exactly what I asked for generally on time have used before
It was a great service, fast delivery and the quality of the product is amazing, I recommend it 100%, great company.
I called in to ask for recommendations from the exhaust team. I wish I could remember the name of the young man that assisted me. He was very helpful and quick. He answered all of my questions with ease. Every experience I've had with American Muscle has been positive, even in the event of a return. Many thanks to the American Muscle team!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff,
I'm sorry about the delay! I left a detailed voicemail but wanted to reach out here as well. We have been experiencing a lot of weather delays earlier this week from the snow. I wanted to make sure I did as much as I could to fix this. First, I refunded you the cost of the 1 day shipping. Secondly, I started a Lost Package claim. Our special Lost & Damage team will be following up to make sure it gets delivered ASAP. If UPS cannot locate the package we'll ship out a new one with 1 day shipping (free), or if you would rather a refund we can process that too.
Again, I apologize for any inconvenience this may have caused you, and also issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.