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From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I had requested a set of used rims and they sent me new ones to charge me more. Stay away from this company.
Thank you. Both were very helpful with helping me with my orders. I look forward to receiving the shipments and getting mods installed.
Thank you guys!
Stephanni
Smooth as butter in regard to the transaction. Product is what I as looking for and the installer had no problems with the conversion.
Exhaust clamps were to small jab to use the old ones other then that was good
Helpful have everything I need definitely feel the power difference it's amazing
Fast,accurate. Quality products at competitive prices. I have and will continue to return.
I placed an order online. I had questions about a specific part. I contacted customer service through the chat. They recommended I talk with someone so I called in the person. I spoke to said he needed to give me a link so he could get credit for talking to me he did not include all the parts in my order That I had in cart resulting in the installation portion not be included in the final purchase price, but hey, I'm sure he got his credit and his commission won't be returning to the website or at least won't be calling in for help anymore!
I received my packages in a timely manner and they're both neatly packaged :)
The product was on sale. I ordered the item pretty quickly and waited a few days. I can't wait to install it. Highly recommend!
Fast delivery and very helpful when I called in for advice. Customer service is excellent.
I did not receive the order, I do not know where it is. This order was scheduled for 3 days and still no response
Philip,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Very smooth ordering process. Quick shipping. Great prices always have what I need.
Fast shipping. Am waiting for better weather to install the item.
Had an issue with missing parts and received replacements but were damaged. Didn't bother to get anymore or refund. My loss their gain I guess. Only $9.99 anyway.
Milton,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
No delivery! You really need to help me. I'm waiting for my product. I need to install it on my car. What has happened? Please solve this problem.
Have been ordering from here since I was 16 and it was Mustang only. Best parts website
Out of stock items 12+ week waiting period. Not good. To me 12+ weeks could be 20 weeks or more. Maybe even 40 or 50. Why would i want to lock myself into an option like that?
There's fires in LA and I evacuated my home when the package was delivered to my door an it was hard to get in touch with customer service
I conducted a simple online order for 2 items. There were no issues with the transaction
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estabaliz,
I have left a follow up voice mail as well as an email regarding your review, at your earliest convenience please return my call or respond to the email. I look forward to assisting you.
Thank you
Kelly 1395