From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Received my order in a timely manner. I was very pleased. However, one of my boxes suffered damage during shipping. The issue was immediately and professionally resolved by the customer service department. Thank you
Wonderful knowledgeable people definitely order from you again
Due to the fact that the head lights I ordered for my 89 Mustang were out of stock, I had to cancel my order. The person who helped me was very helpful and assisted me with the cancellation. Thanks a lot.
Great product but it didn't come with any clamps as described.
Ordered this weeks ago and still haven't received it! What gives? When will this show up or am I just kissing my 20 bucks goodbye?
Awesome. Fast shipping, great prices, amazing customer service and very helpful when needed. Repeat customer for years
Look great. Had a small problem keeping the right front caliper cover from hitting the rotor. Just needed a little patience.
I ordered a product from you & now I'm going to stop buying anything from you - can you please tell me why I've received 9 messages from you - getting on my nerves - 3 to 4 a day - stop
Hello,
I'm sorry to hear about the number of marketing emails you are receiving. You can unsubscribe from them by scrolling to the bottom of any of our emails and clicking on the "Unsubscribe from Exclusive Offers" link located there. You can also use the customer portal at orders.americanmuscle.com to receive estimated ship dates, tracking information, and print invoices.
Should you need any further assistance or have additional questions, don't hesitate to contact us.
Thank you,
Allison
Everything went great and AM had what I was looking for this order. I have plenty more orders to go... jus working with my budget.
Customer service is almost is non existent today but not at American Muscle. I called to purchase 4 new tires and wheels for my 2020 Mustang. Customer service was excellent. (Mike Lyons) All of my questions were answered quickly and correctly. No pressure with friendly; knowledgeable service. Mike got my order in the system and on it's way. Great experience.
Awesome experience, website very easy to use and follow, I felt very confident that I was going to receive the right parts for my vehicle.
Very helpful and professional gave me the help that I needed
Fast delivery, great products. Will definitely use them again.
Matthew Helvey couldn't have done it better in terms of sales and service. I had some gift cards I wanted to spend with and he was the one to help me do it. He was patient with me considering I had multiple gift cards to read aloud and for him to get information on. He gave me the best deal possible and sold me on the shipping protection letting me know if anything were to happen in transit it would be covered. I felt like a valued costumer over the phone and will continue to do business with American Muscle. I really appreciate y'all's business and hope to build a better Challenger out of the parts yall provide. Thank you
Ezy to find what you are looking for and order. They have just about everything you need and then some. If you need help they are there to help.
Balling on a budget found everything i needed on the sale section and bought it
I ordered the matte rear diffuser, and they sent me a gloss one instead. I will be returning it for a full refund.
Hello Frank,
Sorry your where sent a gloss black diffuser versus a matte black one that was ordered. I see you have spoken to customer service via our online chat and they have started the return process for you. Once you submit the photos using the link we have provided our Tech Team will review and reach out to you via email and then provide you with your return label within 48-72 business hours. I apologize for the mix up and if you need anything else please feel free to reach out to us.
Thank you,
Allison
Well the order process was okay. BUT-BIG BUT. You charged my card, but still no shipping days later? On in stock part! Whats up?
Hello Greg,
I apologize that your order did not ship within the expected timeframe. I see you have spoken to customer service regarding the order for the Tremec TKX 5-Speed Transmission, and they have advised that this order is shipping directly from the manufacturer to you and is expected to ship between 7/11 and 7/14. Please keep in mind that this is an estimated ship date, and it could ship sooner, during that time, or after. Please keep an eye on your email for further notifications and tracking information. Due to your wait, I have issued you promotional credit to use on your next purchase online or over the phone. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
Fast and easy! Thank you. Found a good price for the item, fast checkout.
My son purchased some "open box" hot rod cams from AM. They literally chucked the bare cams in a large box and threw some packing paper in. When I picked them up from the front porch after being delivered, it sounded like church bells clanging. Horrible and inexcusable. Any performance parts seller would know that's definitely not ok. He then, against my wishes, purchased a SCT tuner from them with "lifetime" bama tunes. It infuriates me when I hear his car cold start in the morning, screaming to 3000+ rpm. He's still going back and forth with bama, Apparently AM has purchased BAMA and they've lost the people who know (or care) to fix a problem. They're telling him that high idle is "normal" and basically tough s**t. It revs to 3000 rpm then dies. NICE TUNE! Also, drop shipping from the manufacturer is NOT "in stock". Do better and hire some decent employees who have the knowledge to help a customer.
Hello,
I'm sorry to hear about you and your son's recent experiences shopping with us. This is not how we wish to conduct business, nor is it the level of service we aim to provide. Unfortunately, I cannot look into this issue for you due to the lack of information provided. If you have not already done so, please reach out to customer service and give us an opportunity to investigate this further for you. If you have taken this route and were unsuccessful, please email satisfaction@americanmuscle.com.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Bud,
Sorry if your order took longer than expected to be received. I see that your SEC10 Coyote Third Brake Light Decal was delivered today on 7/17 by USPS. I hope all works out, and if you need anything else, please feel free to reach out. By the way, I issued you promotional credit to use on a future purchase online or over the phone due to the delay.
Thank you,
Allison