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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Best place to get everything for my mustang, smooth transactions
If you ever have a doubt about a specific part don't be afraid to talk with their sale representatives they know what the doing.
Good. I have several cars so o can just flip through my car profile when I need to make a purchase.
Great prices. Products I need in convenient kits and in stock.
American Muscle has an amazing selection at affordable prices and Amazing customer service…
Purchased an MP Concepts GT 500 Style Rear Spoiler with Wicker Bill and as always, it was very easy process online. Majority of my mods come from American Muscle. My Instagram is stingray_gtcs, and I always tag you on my posts to show the continuing progress of my build. Thanks for always providing the best products and service!
I love this website honestly I can't stay off it. And the shipping is always on time boxed and package good thanks American muscle for always being there for my mustang even tho it's draining me lmao 🤣
I had a great shopping experience. Only place I could find that carries the items I was looking for
I ordered sway bar bushings and end links. They shipped faster than was said to and they were great.
Cheapest price on the web for the same parts, and great selection
I have always had good results with American muscle. I have bought most of my modifications and all my tunes through them.
Really good with dealing and helping out customers with questions and the website it's very accurate with their descriptions about car
Easy check out, nice shirts. And very good price, and they come in more than one color.
Open box items are hit and miss some have good pics some are listed completely wrong. Prices are irratic at best.
Bought a clutch and bearings. Pilot bearing showed up 7 days after clutch was installed.
Used one of the experts to help me find the best replacement wheels, very helpful, great wheels.
A lot of inventory and great customer support great job would recommend!
Sent me a wrong item and made it right by sending me the correct t item back. Took longer than expecTed and was anticipating a bigger credit than $5 for the inconvenience in waiting over 6 weeks to get my work done.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Hey Casey,
I apologize, but I was unable to locate an account for you that has the items you are referring to. The account I did find only has two orders: one from April 2024 and one placed on the 2nd that has not been delivered yet. If you wouldn't mind, please reach out to us so we can properly address your concerns and give us the opportunity to rectify this for you.
Thank you,
Allison
I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect that. Your feedback helps us get better — and helps others too!