On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm very satisfied with all my products I've purchased from American Muscle. Everything I ordered came in sufficient time.
Website was well laid out, parts easy to find. Prices competitive, fast shipping and tracking. Will continue to order. If you're looking for looks or muscle this is the right site.
After buying the product I received a phone call to confirm my order it was then delivered shortly after and after installation sounds great.
I ordered with fastest shipping and was still delayed 2 days
I ordered a part got there quick and then when I thought it was the wrong part they told me to try it out if it was wrong then send it back they would send me right one asap.
We love the spoiler, it looks absolutely perfect on our Matte Gray 2018 Charger.
Only complaint...there were absolutely no instructions/how to/ or even hints on how to install.
While it seems like an easy process, it took us a bit longer than it probably should have, had we had to a little quick reference guide.
We WILL order from American Muscle again!
Seems like now more than ever, simple things like customer service, being sure a product is as described, and being efficient and effective. That said, I was extremely happy with my experience, and l couldn't be happier with the parts as well. (I've had this particular Mustang for a week now, and with American Muscles parts and service, it's already my own. Can't wait to order the MP Ducktail next.
The package came about three days after it was supposed to be here, which was a slight inconvenience, but happy with how quick it came in general
I am familiar with AM's web parts ordering and after making many purchases I haven't experienced any issues.
The American flag decals that I received for my mustang windows fit perfectly and were easy to install! I would recommend them to others!
Haven't put them on yet but they're nice quality for what they are. Nice low price. Can't complain
I've been waiting for this part for a few years now. The sales rep I spoke to was very helpful.
Got my packages boxes all destroyed. Rotor out of the one box. Nothing was broken. This shouldn't be happening spending over 400.
The site is very user friendly and easy to navigate. And the prices are very reasonable. Shipping was also fast and didn't cost a lot.
Extremely fast shipping. Site was easy to navigate and will definitely buy from them again.
Great Service and awesome catalog! This site is fantastic to get the latest products made for specific car models.
Good prices and excellent shipping service. Reliable delivery. Simply a great place to get products for my car.
Love the open box. The head lights are beautiful. I will be looking for more open box items
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.