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AmericanMuscleReviews 9,082

4.5

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 5 days

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34,571 reviews

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Texas
1 review
0 helpful votes
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Great so far
July 7, 2023

Significant differences is air suction everything seems good so far

Date of experience: July 7, 2023
California
1 review
0 helpful votes
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Carbon fiber shift knob
July 7, 2023

Amazing and easy. The shifter looks great definitely adds to the interior!

Date of experience: July 7, 2023
Maine
1 review
0 helpful votes
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Great experience
July 6, 2023

Fast delivery! Great item. Was missing a few screws.

Date of experience: July 6, 2023
Idaho
1 review
0 helpful votes
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Rear spoiler
July 6, 2023

Customer friendly and easy to shop on the whole website

Date of experience: July 6, 2023
Washington
1 review
0 helpful votes
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Good
July 6, 2023

Awesome equipment, sounds nice, faster and enjoyable to drive.

Date of experience: July 6, 2023
Canada
1 review
0 helpful votes
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DO NOT BUY FROM THEM
August 4, 2023

I purchased a spoiler from American muscle. The website clearly said that the spoiler would fit on my 2018 GT convertible. I am from Canada, so I had to drive to Plattsburg New York to go get the spoiler. I had to pay border fees to bring the spoiler to my country. Once I got home I paid a professional to install the spoiler. We use the template and used the instruction manual that was provided at first and spoiler seemed fine. We then drilled the holes as the template said to realize the spoiler did not fit, and there was no way to make it fit, we ended up calling American muscle, which then contacted the supplier that confirmed that the spoiler did not fit on a convertible. I was offered $60 for the inconvenience of having to drive to New York to pick up the wing and bring it back which I agreed to because I was trying to be reasonable as I wanted to send the wing back. I then contacted them to let them know that I had over $400 worth of fees to repair the trunk of my car that now looks like Swiss cheese because of all the holes in the trunk. They pretty much told me to F Off that I agreed to the $60 and I will not get anything else. Their mistake cost me a lot of money, and I can no longer use my Mustang as I do not have anything to cover these holes. I highly recommend not buying from them.

Date of experience: July 5, 2023
Support R. AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
I see you have spoken with our customer service and have a return set up
On your item. If you would like to discuss your experience
I would be happy to speak with you about it.

Amy
EXT 1256

Ohio
1 review
0 helpful votes
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Easy install
July 5, 2023

Great price on a cold air intake for my 2022 Mustang GT. It was an easy install and looks great. My hands were too big to get the sound tube off so I cut the tube and plugged it with a wine cork.

Date of experience: July 5, 2023
New York
1 review
0 helpful votes
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Great Service
July 5, 2023

Fast Shipping, great customer service. Also kept in touch with me throughout the whole process. Thank you guys

Date of experience: July 5, 2023
Alabama
2 reviews
0 helpful votes
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Always easy and to my liking
Can't wait for my spoiler

Date of experience: July 4, 2023
Illinois
1 review
0 helpful votes
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Not what expected
August 3, 2023

Didn't realize wouldn't be able to remove the circuit board from original key. Based on product description sounded like was just simple switch out. However with the 2014 key you can't remove the circuit board so this won't work.

Date of experience: July 4, 2023
Support R. AmericanMuscle Rep
over a year old

Thank you for your feedback.
If you have a question about your item-
Please contact our customer service.
We are happy to help!

Amy
EXT 1257

New York
1 review
0 helpful votes
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Shipping issues
August 3, 2023

Seems every time I order from you all there is a problem with shipping.

Date of experience: July 4, 2023
Support R. AmericanMuscle Rep
over a year old

I am so sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you.

Amy
EXT 1257

Ohio
1 review
0 helpful votes
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Dodge charger chin spoiler
August 3, 2023

I ordered a used part and was very excited to snag a deal, the used part showed very light wear and tear and no major issues. Part got delivered to my home, open the package and come to find out AmericanMuscle sent me window vents for an unknown vehicle? Very disappointing to say the least and the representative I spoke to about the return said "this happens all the time". How can I shop with confidence in mind knowing that what I may order next may perhaps be an unknown part.

Date of experience: July 3, 2023
Support R. AmericanMuscle Rep
over a year old

I am so sorry to hear about the issue with your open box order.
I have reviewed your order and left you a voicemail.
If you have any questions, please let me know.

Amy
EXT 1257

Alabama
2 reviews
0 helpful votes
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Pleased with order parts came quickly and were of good quality! Would buy from AM again!

Date of experience: July 3, 2023
Texas
1 review
0 helpful votes
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I do a Google search for an obscure 2001 Camaro part; these people APPEARED to have it in stock. Pricey, but I need the part. Checked around, sounded like they would order fulfill in a couple days and a couple more days for shipping; so I ordered the part! This is where ANYTHING positive ends, and the horrors of dealing with these jokers begins.
First: No contact whatsoever for days! NOTHING! Finally, after about a week, I get a basic automated email confirming the order. (I'm already days behind now on the repair)
Second: No update or contact from them for another week! Send an email - "Where's my part?" - and get a "it's being processed" perfunctory, templated email response.
Third: Two plus weeks have now gone by… not a peep from them! Once again, I reach out - exasperated - and inquire about my part. Basically I got the same response, but I also received a "$10 voucher" for my "trouble. This only made me laugh… as who in their right mind is going to even remotely consider using the company - currently "persecuting" them - to make an additional purchase?!?
Fourth (and the final 'nail in the coffin'): Friday (30 days since I ordered the part) I yet again inquired about my part. (No longer exasperated, but angry) I received an email that NOW - magically - they found out from their supplier that the part is not expected to be shipped for another 28 DAYS!
TL;DR - DO NOT BUY FROM THESE CROOKS. There are tons of other companies, Amazon, eBay, etc. to be considered before you should still avoid these charlatans. (And, I found my part with a deeper search, and it's $10 cheaper WITH Expedited FedEx Shipping! I also received an email update virtually once a day until I received my FedEx tracking number!)
Again, avoid this "company" at all costs!

Date of experience: July 3, 2023
Support R. AmericanMuscle Rep
over a year old

I am so sorry to hear that.
I have reviewed your order and left you a voicemail.
If you have any questions, please let me know.

Amy
EXT 1257

North Carolina
1 review
0 helpful votes
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Very happy!
July 3, 2023

My first order from AM, and it worked out very well! The seat covers for my 09 Mustang couldn't fit better!

Date of experience: July 3, 2023
New Jersey
1 review
0 helpful votes
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Great product and great price
July 3, 2023

Shipping was quick. Product fit without issue. I would happily buy from again.

Date of experience: July 3, 2023
Indiana
1 review
0 helpful votes
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Happy Camper
July 3, 2023

Product is excellent quality and arrived right on time.

Date of experience: July 3, 2023
Nebraska
1 review
0 helpful votes
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Carbon flash splitter
July 3, 2023

Great experience, Great product great company and overall great experience. My Corvette has never looked better

Date of experience: July 3, 2023
Texas
1 review
0 helpful votes
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Good product
July 3, 2023

Fast delivery and the video to install the product was excellent

Date of experience: July 3, 2023
Florida
1 review
0 helpful votes
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Easy to order
July 3, 2023

To products are easy to order and product is true to description.

Date of experience: July 3, 2023