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From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Tried to take advantage of the 20% Labor day sale and the code wouldn't work. Package came in damaged, radiator had minimal damage. Looks great,works great and easy to install.
No contact from the carrier. Came home to find the box sitting out front of my house. No way for me to inspect the product. Not what I was expecting after paying $200 extra dollars because I didn't have a dock
Shipping came in 2 days. Install was 2 hours on jack stands. Remove the oem and put in new. Nothing beats the sound of the ATAK
I ordered black racing stripes and got white ones. I also ordered a blue spoiler and got a black spoiler
I am so sorry to hear that.
If you have any questions or if you would like
Assistance with your items-
Please reach out to our customer service.
We are happy to help.
Amy
EXT 1257
My parts came in a day earlier then they where supposed to so that's good
The order was quick and easy! And it arrived in a timely manner in a nicely packed box!
The decal looks to be of good quality. Not installed yet, but anxious to see it on our 2023 Challenger.
Good package just gott here yesterday. Will have to wait to put it on
Arrived in a box and was easy to
Install, half the price of the competitors
All parts were in stock and ready to be shipped and couldn't find that anywhere else.
DO NOT BUY SETS OF WHEELS FROM AMERICAN MUSCLE. They sent me 3 wheels in one color and 1 wheel in a completely different color. And now refuse to make it right. They said there is nothing they can do because of strict refund policy of 30 days. I had the wheels in my garage until I had them mounted and noticed the color difference. I'll never buy from American muscle again. The center cap is correct on a different wheel of a completely different color. The customer support representative suggested I sell the one off colored wheel so I can purchase the correct wheel from them. I can't believe the blatant disregard of not acknowledging their mistake. I have spent over $6,000 on their website and that was absolutely the last order I will ever place.
I am very sorry to hear about your experience.
If you would like to discuss- Please let me know.
I would be happy to speak with you.
Amy
EXT 1257
Paid extra for 2 day shipping and it finally shipped the day it was supposed to arrive!
I am so sorry to hear that.
I have left you a voicemail.
If you have any questions-
Please let me know.
Amy
EXT 1257
Great service and parts everything you need and more they're amazing
Great shipping, Intuitive website, great inventory, helpful customer service. I've been a customer for years. Americanmuscle is a necessity for mustang owners.
I appreciate that the online chat didn't run me in circles with something it couldn't answer, that someone called me instead, that they had knowledge of the products and spoke to me in a normal conversational way, and that someone checked their info when I was ordering something for 28.99! Makes me know where to get parts in the future. Awesome service.
I purchased this cold air intake to move my intake to the top of my vehicle so it would t flood. It does it's job and Easy to install.
Fits well and looks great. Edges seem a little sharp, but fit and finish overall is excellent
Have ordered 3 times from you guys and have had no problems with what I get from you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please, if you have any questions or need assistance with your item-
Our customer service is happy to help.
You can give us a call or reach out via chat.
Thank you.
Amy
EXT 1257