On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My parts arrived early,and were exactly as described.
It was very easy to place an order, they even had free shipping on the part I bought. Recieved my high quality mustang exhaust in a timely manner with no hassle.
Me pareció bueno el servicio y atención al cliente solo que en mi pedido pasado una pieza no ensamblo con mi vehículo 🙄
Muffler fit perfectly onto my car, the install was straightforward and hassle free. As a noob in the car scene, this was definitely worth the higher price. Muffler was incredibly clean and shiny as well and sounds great. Having the sound demo and install videos on the sale page really helped sell me on it. I'll definitely be returning to AM for more parts.
I recently ordered a gt500 hood for my car. I got an email from American muscle that when the hood deliverers I need to open it and see if it's in a good condition. The hood was supposed to come Friday but it came Thursday instead a day early. It got delivered to my house Thursday morning but I wasn't home. My family told me that the delivery guy dropped it off outside the house without knocking or ringing the bell. So I wasn't able to sign or anything. When I got home I opened and the hood looked good. It was also painted matte black but I thought that was how primed supposed to look. I took it to the body shop and the guy told me the hood it's already painted black and he saw all these scratches underneath the paint and he wasn't be able to do anything with it. He said somebody already painted to cover all the scratches but that didn't work out. I personally ordered it brand new instead the open box so I don't have to go through all the extra work. The hood is being picked up on Monday and im supposed to get a new one soon. But im very disappointed for waiting all this time to basically receive an "open box" after paying full price.
Got what I needed, got it a day sooner than expected. Overall experience was good
Website is easy to navigate. Found most of the products i was looking for, with the exception of a few that had a shipping time of 12 weeks.
I had questions about my tuner and they were answered very quickly and was even given some knowledge about the parts I ordered. Very friendly conversation. The guy I spoke with definitely enjoys his job!
They gave me the wrong year of tail light cover and tint but the brakes are good
Perfect im impress every step of the order was excellent thanks
Can't beat the price at American Muscle! Especially for the premium items they have in stock
Very pleased with the service and speed in which I received my parts.
Quick, easy, affordable and delivered on time even a couple things came in early
I thought there would be a headers option and a rear o2 delete option I'd assume I gotta pay someone for a custom tune but it does what it says
It only took me about 1/1/2 hours, but being an Auto tech for many years, owned 2 Sunoco Station, worked@ new car dealership and owned 2 used car dealership and still do, but I have a suggestion on the installation, is to remove the two factory rubber brackets' with 4,13 MM bolts, and it will be a lot easier to slide the factory mufflers out. A piece of cake and sounds great. Love It! Thank You
Marco Polo
Do not purchase from this company. They refuse to return parts that have never been used. So if you dont get to the car you are working on for 30 days and then decide to work on it and find out you got the wrong part. They will not give you a refund. Customer service is also terrible. DO NOT BUY FROM HERE!
I am very sorry to hear that you feel that way. Your experience is important to us.
Please feel free to reach out to me with your order number and I would be happy to look into this for you.
Amy
EXT 1257
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your feedback with us. We sincerely apologize for any dissatisfaction you may have experienced with your GT500 hood. We understand that the hood has fallen short of your expectations, and we genuinely regret any frustration this may have caused.
Should you wish to discuss this matter more, please feel free to reach out to me directly at extension 1257.
Amy