On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've bought several items from American Muscle and every time has been great. Customer service is always top notch, and I know I can trust the products I find there.
Always a great place to get your muscle car needs.
I've received my mustang gt 1998 throttle body on time and in perfect conditions.
Thanks
They have an awesome selection of parts and their customer service representatives are outstanding very helpful. Very pleasant experience.
No issues, received my item. No complaints would order from again if needed.
Anytime I need some type of upgrade to my Challenger, I come here to get parts. Recently I ordered a new Exhaust system and tips and got them in 2 days. Great service. A1.
Was supposed to be delivered on Friday the 17 not gonna be here till Saturday 18 and rest on Monday. Probably won't order anything else from American Muscle.
My experience with American muscle is always good, fast shipping, and quality work from wheels to tires as my recent purchase was new tire and wheels set for my vehicle. Always trusted site I go to for any parts!. As much as I been ordering from this well trusted site I would love and appreciate a discount of some sort; due to amount of things I ordered within a months span with high end priced wheels and tires. Would recommend to a friend!
Always receive my packages quickly, and well packed, and as described
Upon making a purchase... I noticed that there were some issues with the price in the cart. It started as a chat, and was informed that someone would be calling. Within minutes my case was solved with no resistance whatsoever. High quality personnel at this company...I forsee myself doing alot more business with them. Highly recommend!
Always an easy and exceptional experience. I got my self a clutch
Easy and fast ordering and fast delivery would order again and would recommend
Good product, came in really quick as well. Car sounds way cleaner and quicker.
Super fast and quality product. Definitely ordering more from here.
No worries about getting wrong parts. Easy as always and great quality
Everything I ordered and quicker than expected. Could not be happier. Thank you and no worries about fitment.
Since all you did was send them in a bubble wrap envelope they got crease during shipping. Hopefully I can get it out so it looks good on my car. Next time I would say put them in a firmer envelope.
Thank you for reaching out to us about the condition that your letters arrived in. Your feedback is appreciated.
As we discussed on our phone conversation I apologize that they arrived with a crease.
It was a pleasure to speak with you and I hope you enjoy shopping for your next purchase with your store credit.
Please let me know if you have any other questions and I would be happy to assist you!
Amy
EXT 1257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Thank you for taking time to reach out with your feedback.
I am very sorry that your Splash guards and visors did not arrive when they were expected to. I apologize for any disappointment this caused. This is definitely not the norm.
I have left you a voicemail and I would be happy to speak with you to make this right.
Please feel free to reach out to me so I may assist you with this.
Amy
EXT 1257