business logo of AmericanMuscle

AmericanMuscleReviews 9,127

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
How would you rate AmericanMuscle?
grey star
grey star
grey star
grey star
grey star

AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
274
This company responds to reviews on average within 5 days

Instant Feedback

34,623 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Brandon X.
Unfollow Brandon X.
Share Review
Report Review

Exhaust
May 31, 2024

Sounds great and very loud. Would definitely recommend to someone looking for an exhaust for a dodge charger v6

Date of experience: May 21, 2024
Ohio
1 review
0 helpful votes
Follow Bob P.
Unfollow Bob P.
Share Review
Report Review

I ordered a $6,300 Pro-Charger and it has been the worst experience ever. All I get from this company is Oh, we just sell it, we can not give you any information about your order or the product, you will have to call Pro-Charger direct. I have bought many items over the years, but will never by another item from this company. My order has been delayed many times due to questions that should have been asked when I ordered the item. I keep getting emails and phone calls saying my order has been delayed again, until they get more info from me. I have spent hours on the phone with them, trying to get in touch with someone. When I do get in touch with someone, I have the wrong person and the put me back into the start of the automated call instead of sending me directly to the department I need. I finally got tired of going back to the start and asked them to transfer me directly to department I need to talk to, and they did it, but I had to ask for them to do it. Very poor customer service. This is the worst experience I have ever had, especially when I have spent over $6,000. I do not recommend anyone ordering a Pro-Charger from American Muscle because they are simply a middleman. They do not know anything about Pro-Charger, how long it will take to ship, no product information what-so-ever other than what you can look up yourself online, no tech. Support at all, they simply refer you to Pro-Charger. So why order from American Muscle when all they do is refer you to Pro-Charger for everything, and they are making money off you, to simply refer you to Pro-Charger for all the information.

Date of experience: May 21, 2024
Support R. — AmericanMuscle Rep
over a year old

Hi Robert,

Thank for reaching out with your concerns and sharing your experience with your Pro-charger kit. These kits are made to order and I am really sorry for any delay you experienced.
You have a voicemail from me, I wanted to reach out to you to personally apologize and discuss your feedback. Please feel free to contact me back if you would like.
I issued you a store credit as well, and I hope that you will give us another chance.
I hope to hear from you soon! You can reach me directly at extension 1257.

Amy

Colorado
1 review
0 helpful votes
Follow Todd V.
Unfollow Todd V.
Share Review
Report Review

Recent purchase
May 31, 2024

All items ordered were shipped quickly and arrived in excellent condition. Unfortunately it will be a few months before they are on the car.i

Date of experience: May 21, 2024
New Mexico
1 review
0 helpful votes
Follow Landon T.
Unfollow Landon T.
Share Review
Report Review

Great experience
May 31, 2024

Easy to use website fast shipping doesn't get any better

Date of experience: May 21, 2024
Canada
1 review
0 helpful votes
Follow Brad F.
Unfollow Brad F.
Share Review
Report Review

Out of stock
May 31, 2024

Fully took my order and payment, only to tell me two days later that the item was out of stock

Date of experience: May 21, 2024
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear about the delay with your side skirts.
I have emailed you about your order and please feel free to contact me if you have any questions.
I would be happy to speak with you about your order and thank you for reaching out with your concerns.
I hope to speak with you soon.

Amy
EXT 1257

Pennsylvania
1 review
0 helpful votes
Follow benjamin T.
Unfollow benjamin T.
Share Review
Report Review

Fast shipping
May 31, 2024
Updated review

Fast shipping! I received My order undamaged and super quick!

Date of experience: May 21, 2024

Quick delivery
April 25, 2024
Previous review

Quick delivery and easy ordering! American Muscle always comes through.

Date of experience: April 15, 2024
Virginia
1 review
0 helpful votes
Follow Gabriel Q.
Unfollow Gabriel Q.
Share Review
Report Review

Title is as it says. Had the rubber peeling a little bit glued it back and they look great

Date of experience: May 20, 2024
Michigan
1 review
0 helpful votes
Follow Brock P.
Unfollow Brock P.
Share Review
Report Review

Very misleading product.
May 30, 2024

I ordered a rear valance decal kit that showed pre cut letters. I was sent a roll of tint and that's it.

Date of experience: May 20, 2024
Support R. — AmericanMuscle Rep
over a year old

Hey there Brock,

I wanted to reach out and apologize for any confusion with your items being shipped in different boxes. I see that that decal kit shipped in a separate box from your tint that you ordered. I see both have been delivered to you. I tried to reach out to you to discuss this over the phone as well. I am so sorry I missed you.
Please feel free to contact me back if you should have any questions or if you would like to discuss your feedback.
We appreciate you reaching out.

Amy
EXT 1257

Florida
1 review
0 helpful votes
Follow John V.
Unfollow John V.
Share Review
Report Review

Ordering parts
May 30, 2024

Great place to order online and received my orders quickly.

Date of experience: May 20, 2024
Ohio
2 reviews
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

Sport tume for 3.7L Mustang
May 30, 2024

I purchased a Bama sport tune for my 3.7L Mustang. The ordering process was detailed but easy. The device arrived in 3 days, and was easy to download my custom tune and just as easy to upload the new program into my Mustang. The new exhaust note sounded great and aggressive shifting was also much better than stock.

Date of experience: May 20, 2024
Ohio
3 reviews
0 helpful votes
Follow Kevin L.
Unfollow Kevin L.
Share Review
Report Review

Fantastic all around
May 30, 2024

Quick response had a question on my part and fittment for my 2011 mustang GT. The support analysis quickly looked it up and verified proper fitment.

Date of experience: May 20, 2024
Ohio
1 review
0 helpful votes
Follow Dmitry R.
Unfollow Dmitry R.
Share Review
Report Review

Great site
May 30, 2024

I can 99/100 times find what I'm looking for on this site. Good stuff

Date of experience: May 20, 2024
Arizona
1 review
0 helpful votes
Follow Angelie Q.
Unfollow Angelie Q.
Share Review
Report Review

Incorrect
May 30, 2024

Part came incorrect. I ordered a diffuser and they delivered side skirts instead.

Date of experience: May 20, 2024
Support R. — AmericanMuscle Rep
over a year old

It was so nice to speak with you today Angelie!
Glad to hear that you are loving your Evo Style Shark Fins Rear Diffuser.
Thank you for your understanding and I am looking forward to your review on it!
Let me know if you need anything, my extension is 1257.

Amy

Illinois
1 review
0 helpful votes
Follow Kevin J.
Unfollow Kevin J.
Share Review
Report Review

Rear louvers
May 30, 2024

Ordering was easy and I received my louvers 10 day's sooner than expected. I haven't installed them yet but I checked to see if any damage had occurred during shipping but all was great as they are packed extremely well with bubble wrap! Love the louvers!

Date of experience: May 20, 2024
New York
1 review
0 helpful votes
Follow Heather P.
Unfollow Heather P.
Share Review
Report Review

Looking sharp
May 30, 2024

I ordered headlights. They are sharp looking. Install was easy after customer service directed me to the proper installation guide.
The only complaint I have is that I have to replace a bulb already. I can't really say if it's a defect or instalation error.

Date of experience: May 20, 2024
New Jersey
1 review
0 helpful votes
Follow Blake A.
Unfollow Blake A.
Share Review
Report Review

The stripes i purchased were open box but not used. When i attempted to install the stripes the release tape would not release from the decal. It took so much force to remove the release tape that i ruined the decal.

Date of experience: May 19, 2024
Support R. — AmericanMuscle Rep
over a year old

Hi Blake,

I see that you have not contacted us about this issue as of yet. I left you a voicemail because I would like to make this right.
Please feel free to contact me back and we will see what we can do. I am really sorry that this happened with your stripes.
I hope to hear from you soon.

Amy
EXT 1257

Ohio
1 review
0 helpful votes
Follow James I.
Unfollow James I.
Share Review
Report Review

I removed my stock grill and installed the blank grill you sent me so that I could install the Cobra emblem. There is an open gap exposing the holes from the factory grill. There should be some kind of cover piece with this product

Date of experience: May 19, 2024
Support R. — AmericanMuscle Rep
over a year old

Thank you for leaving feedback about your grille delete frame. I am sorry to hear that you are not completely satisfied with this item.
I called and left you a voicemail and I would encourage you to contact back if you have any questions or if you would like assistance with this.
I do not see that you have contacted us as of yet about this order.
Thank you for reaching out and I hope to hear from you soon so we can make this right.

Amy
EXT 1257

Georgia
2 reviews
0 helpful votes
Follow Roderick W.
Unfollow Roderick W.
Share Review
Report Review

Sent me wrong parts
May 29, 2024

Now they say they don't have it. I also got to waste my time to find a FedEx to drop parts off.

Date of experience: May 19, 2024
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear that you got the wrong item and not your Fuel Rail and Coil Pack Covers that your ordered. I apologize for any frustration this has caused you.
I see that we have refunded you for this item and I wanted to reach out to you to discuss your experience. I am sorry I missed you. Please feel free to give me a call back and
We can look into this. I would the the opportunity to make this right.
I hope to hear from you soon.

Amy
EXT 1257

California
1 review
0 helpful votes
Follow Evee P.
Unfollow Evee P.
Share Review
Report Review

I'm in san diego California and placed my order friday afternoon may 10 got it may 14 which was 1-2 days earlier than expected. I got the part installed on may 17 around 8am mechanic was done by 10am and it cost me $450.

Date of experience: May 19, 2024
Indiana
1 review
0 helpful votes
Follow jose T.
Unfollow jose T.
Share Review
Report Review

Trunk mat
May 29, 2024

Prompt and excellent service in purchasing a trunk mat

Date of experience: May 19, 2024