Overview
AmericanMuscle has a rating of 4.2 stars from 7,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
The representative was very knowledgeable and helpful in completing my order! He found the part that I was looking for when I was having trouble finding it! Excellent customer service!
Throttle body for 2006 mustang gt seems to be the fix. Only been a few hours but car runs smoothly. Will now more in the next 5-7 days. Shipping was as promised- one-day Shipping. I thought there may be a delay based on the email confirmation I received after ordering but there wasn't! Thanks for the prompt delivery!
The tech I talked to was very knowledgeable and succinctly answered my questions concerning fit of these wheels on my 2024 Mustang Ecoboost HPP. She recommended the correct tpms and lug nuts to go with them. The wheels arrived in a couple of days. I test fitted the rims on the car and they appear to fit correctly.
I click on C7 Corvette Torch Red, shows a picture of a Challenger. Then send me emails about my Challenger which I do not have, Calls it Torch Red which is a Corvette color. Click on an items and it keeps adding to the car. Your web site SUCKS in a major way. Told sales staff about it for months. Nothing ever gets fixed.
Had an issue with missing parts and received replacements but were damaged. Didn't bother to get anymore or refund. My loss their gain I guess. Only $9.99 anyway.
I got an email about my order not to thank me or confirm or give shipping date but to leave a review. This concerns me, I need info on my order not leave a review. When he opens his gift Christmas then I can leave a review.
Was told to order by this time to get it overnighted. Ordered it and was again notified it would be delivered next day. Shop was waiting with my car for a spoiler that never even shipped out the day it was supposed to arrive. Way to false advertise overnight shipping. Then use the excuse nothing ships same day. THEN DONT ADVERTISE IT!
Hey Ryan,
I located your order for the GT500 Style Rear Spoiler Gloss Black ordered on 4/8. I see the method of shipping selecting was standard but assume you are referring to the Get it by date listed on the website at time of order based on your delivery zip code. Unfortunately standard shipping orders take 24 hours to process before they ship therefor this shipped on 4/9 being delivered on 4/10 by Fed Ex. I apologize for any confusion or miscommunication around the shipping delivery timeframe. I issued you an additional voucher to use on your next purchase online or over the phone as we hope you will continue your business with us.
Thank you,
Allison
Absolutely Horrible Experience – Extremely Unprofessional If this was my first time shopping for car parts, I would never come back to American Muscle again—and honestly, I won't be. I ordered an engine cover for a 6-cylinder car, and not only did they send me the completely wrong item, but it didn't even come close to fitting. I took it to a body shop, and the mechanic literally couldn't do anything with it. When I called their customer service, the representative tried to convince me that the part would fit—until I had to send a photo of the mechanic physically unable to install it. Only then did they finally accept the return. Mistakes happen, I get that, so I gave them another shot and requested the correct part. Fast forward 8 days… and they sent me the same exact wrong part again. Unbelievable. On top of that, the photo of the item on their website looks NOTHING like what they shipped me. Misleading listings, terrible service, and no sense of accountability. Do yourself a favor and shop anywhere else. These people are unprofessional, careless, and clearly not interested in getting it right. Total waste of time and money
Hello Tahir,
I apologize that you received the incorrect item not once but twice. I understand your frustration and disappointment along with time wasted. This is not the level of service we wish to provide here at American Muscle. I can assure you that we would be more than willing to resolve this issue to the best of our ability. I have reached out to you via email to see if I can setup a pickup versus you having to take the product to an Fed Ex location to return. Since this is our error we want to rectify this situation as quickly as possible for you. If you need any further assistance please do not hesitate to reach out to us.
Thank you,
Allison
I have purchased a few thousand dollars worth from AA over the past couple years. Just got an open box splitter that was described as having some scratches. The clearcoat epoxy is cracked. This would take serious work to repair. I already have a Anderson Composites splitter I bought from AA but wanted this EOS as a backup.
Hey Robert,
I am sorry I missed you this afternoon, I attempted to reach you by the phone number we have on file but the mailbox was full. I followed up with a text message providing my extension at your earliest convenience give me a shout back and I would be more than happy to take care of this for you! I'm sorry the item arrived with a crack in the epoxy and that was not advertised.
Thank you,
Allison
Parts missing in the original order American muscle claims that the other item is being sent separate, which makes no sense since you're buying a kit, and there was no notification that part of the order was gonna be sent separate
What a nightmare :( not only did they send me the wrong part, but they really aren't even making this right. I had people at the shop I paid already to install and now I'm out money, and now I have to pay them a second time (thankfully they are giving me a discount) but I'm being punished for this companies mistake.
Hello Farris,
I apologize that you received the incorrect Exhaust, I understand how frustrating and inconvenient this is for you. I see that the return process is under review with our Tech team to prevent you from receiving the incorrect item again. We are not able to refund installation fees associated with shop cost since this is against our policy. I am issuing you an additional voucher to use on your next purchase that you can apply it to the replacement order to provide a discount. I apologize again and if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I purchased a re-boxed version of this item for a significantly lower price and supposedly the only issues were cosmetic. When I tried to install it, I couldn't get it to fit, I then inspected the part and found that the flange on one end was bent, something that should have been caught before shipping out to another customer. I returned the item and ordered a new unit, and this also would not fit, the item doesn't come close to being correct, too short and could never give the support it was intended to give, someone needs to do an investigation on this supplier to AM, I will go to another vendor to try and find a replacement part.
Hello Glenn,
Thank you for taking the time to write your review and share your recent experience with purchasing the SR Performance Rear Shock Tower Brace. I am sorry to hear that this item did not work for your vehicle. Also with the open box purchase we are working on improving our photos and description of these items to help our customers better understand what they are receiving. I can imagine the disappointment of going through another purchase just to receive the product and it didn't work. This is certainly not the experience we want our customers to have when shopping with us. I hope in the future your orders go smooth and the product works for you. If you need anything else we are one phone call or chat away! Have a great rest of your week.
Allison
You sent me the wrong item and after informing you, I'm waiting for some tech team to "evaluate" what was sent before I can get a return label and actually receive the item I ordered. I'm not happy. In addition to this I'm receiving at least 3-5 spam emails from you a day which I don't appreciate either.
Hello Steve,
I apologize for the incorrect item being delivered I understand your frustration and inconvenience this has caused you. As of Friday 3/21 your return and replacement was approved for the correct item. Unfortunately your correct item is out of stock at this time with no estimated ship date. Please keep an eye on your email for tracking and estimated shipping information. You can also use the portal which is orders.americanmuscle.com. I apologize for this and I issued you a voucher to use on your next purchase online or over the phone. If you need anything additional from us please feel free to reach out.
Thank you,
Allison
Online chat sucks and will give you bad info then close the chat with no notice. Then 300 for a few pieces of painted sheet metal to cover the calipers. Had they been listed accurately with photos showing how thin they are I would have not purchased them. Also your email will get spammed to death with this company. Good luck!
Hey Schon,
Thank you for providing your feedback I will pass this information along to our chat team regarding them closing it out, I apologize that the product was not what you where expecting. I did issue you a voucher to use on your next purchase with us online or over the phone as a small token of our apology. You are more than welcome to unsubscribe from the marketing emails at the bottom of anyone. We have a great tool called the customer portal which is orders.americanmuscle.com that you can use to get tracking, estimated ship dates and print invoices. If you need anything else please feel free to reach out to us.
Thank you,
Allison
I tried 3 times to purchase a $100 gift card, twice via the internet and once via your sales rep over the phone. I received two different order numbers each time I attempted to make the purchase; one with a note saying the order was being processed and another one saying my order had been canceled. I don't understand why this is so hard. After 3 attempts, I have decided to look elsewhere for a gift. Disappointing to say the least.
I joined AM to facilitate the purchase of a gift certificate to be emailed to my son. I purchased a $100 gift certificate 3 times using PayPal. All three times AM concluded the sale and initiated processing to issue the gift certificate. Within minutes after consummating the sale, AM canceled the order and reversed the charges at PayPal. I chated with a live agent at AM and couldn't get an answer about what the problem is. Still wanting to get the gift certificate. I made the purchase using my credit card directly. To my surprise the scenario played out exactly the same way! But even more surprising AM locked my son out of his account and also locked me out of my 1 day old account! I have an excellent credit card history and am perplexed at AM's actions. What is going on? At the very least you owe me an explanation.
Hello William,
I'm am sorry to hear that your gift card orders where cancelled. American Muscle along with multiple other companies have security measures in place for our customers protection and the companies. We have no control over what orders get cancelled by our security system and there is no way to override the system. Which is what happened in this scenario. Unfortunately when this takes place we are given very little information around why it was flagged and cancelled so we are unable to give our customers a great explanation to prevent it in the future. We always suggest checking with your finical institution and make sure your billing information matches your method of payment.
Thank you,
Allison
Ordered an open box item that was not received as described. The item is extremely poor quality thin material, not strong ABS as it was described. Hardware was also missing, but the ad for this open box item said hardware was included and made no mention hardware was missing.
Customer service reps have been unhelpful. I want a full refund to my original form of payment and not be charged to ship this item back you. I have been ripped off by American Muscle, a company I've supported for years. I have NO use for store credit.
Hey David,
Great speaking with you this afternoon, I'm glad we were able to come to a satisfactory resolution and if you need anything in the future please do not hesitate to reach out to us!
Thank you,
Allison
Your Website has way too many freeze, points, refusal to change credit cards, refuses to accept shipment changes, so I actually tried to undo my order but your site froze locking me out. A complete waste of time if you ask me.
Sold me something promising to deliver in a week. Then after taking my money told me it wasn't in stock and wouldn't be for 12 plus weeks. Still trying to get my money back for them selling me a product they did not have and could not deliver. Customer service was even worse
Hello Larry,
I apologize that the wheels where out of stock, I see you have already spoken to a supervisor on 3/27 and as he stated it was just an authorization charge that falls off within 3-5 business days. Normally you can contact your finical institution regarding this information as well and they can look into the authorization for you. The only amount that was debited was $207.35 and that was refunded on 3/27/2025. Again, we apologize for any inconvenience this may have caused you and if you need anything else please feel free to reach out to us.
Thank you,
Allison
Ordered koni shocks and struts. Every box was damaged and held together with duct tape and was missing equipment in the boxes. Been currently waiting almost a month to get the parts im missing and have been on hold 30-45 mins every call
Hey Carter,
I'm sorry I missed you I just left you a voicemail this afternoon reviewing your order with you. Looks like everything was shipped that you were waiting on and my agent Amy texted and called you with the information. Please check your email for tracking information and we sincerely apologize again for all of the issues you encountered. If you need anything else please do not hesitate to reach back out to us.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Milton,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly