On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great selection. Good descriptions. Actual pics and videos really helped visualize the products. Past customer reviews, comments and feedback are really good to have prior to deciding on my choices. Great website đź‘Ť
Ordered a kit. Only received a partial of the order. 2 of the 6 pieces. Contacted you. Now I must send the 2 I have back in order for you to attempt filling my order again. I did my part. Ordered my item, paid for it. You had an issue on your end. Now it's up to me to get what I received shipped back before you can fill my order? I think that's very cheap. You should have filled my order. It's a $65 cam tool set. You got paid, now I have an issue. Not what I expected from past orders from you.
Not so good this time. I ordered something that said it was in stock. Still does right now, https://www.americanmuscle.com/roush-axleback-exhaust-w-black-tips-1114-v6.html. Yet, shipping is expected mid February.
In addition, after speaking to a customer service rep, they said they did not guarantee a refund which is ridiculous.
Hello Charles,
I understand your frustration, and I apologize for this item being unavailable to ship right now. I have located your order and see that you have been provided with multiple estimated ship dates, the most recent one being 2/13-2/17. Please keep in mind that this item could very well ship prior to that date, and we will keep you updated if it changes. I also apologize for the confusion with the customer service representative. She meant to advise you that you are welcome to cancel it if needed, but we will have to send a request to the supplier for them to cancel it in their system as well. Once confirmed, we can proceed with the cancellation. Sometimes we send that request and find out they shipped it without providing us with tracking, and when that happens, we cannot refund you until we process a return instead. Again, I apologize for the delay with this order, and if you need anything else in the meantime, please reach out to us.
Thank you,
Allison
Tried several times to get coupons to apply and an agent tried too. And they do not, the even show applied and the price does not change. I have been trying for a week and so over it, only bought because items were most wanted on Christmas list.
Hello Roseanne,
I'm sorry if you encountered trouble with a specific coupon code not applying to your order. I located the recent purchase and see that you did use a coupon code that deducted $11 from your product total. Please keep in mind that some exclusions apply to coupons and not all products are eligible. That is very well what the issue could have been here. I apologize for any confusion or inconvenience this has caused you. If you need anything else, please make sure to reach out to us.
Thank you,
Allison
I would like to thank this company American Muscle for having the best costumer service second to none year after year. I just appreciate the effort and communication during my online experience while my ordering the wrong part totally my fault.
I had a question about the grille I was looking at online. I left a chat and Matthew called me promptly. He was very nice and knowledgeable, and I just completed the transaction with him.
Always on time always correct order lots of updates on when the order is going to deliver sometimes earlier than they say and that's never a problem
Never ever had a problem ordering parts from American Muscle
Awesome company with quality products at a great price. Easy ordering & even easier dealing with a customer assistant, which keeps me coming back.
Repeat customer, always a pleasure doing business with a company with great products. 100% satisfied again.
Apres plusieur mois de recherche vous repondu avec succes pour trouvé un deflecteur a insta;; ésur ma mustang
The front grill cover assembly emblem seems a little small so I ordered the bigger one. Also, we'll see which one looks better.
Everything was great. I found what I was looking for. Even got a Military discount on my order. Also found other items at a discountedprice. Really Happywith my purchase.
Great prices and excellent selection. Grabbed the Hurst Short Shift and Borla Atak Exhaust for my '23 Scat Pack. Absolutely love this place and the speed at which they get things shipped out.
I was unable to find an item on their site so I phoned and received excellent service. I wish I could remember the gentleman's name so I could thank him again.
Esta pagina de piesas de autos me a facilitado mucho conseguir las piesas que e nececitado
Buying this product was easy. All information I needed was available. Waiting for it to arrive and hopefully everything fits as described.
I'm new to all this and accidentally ordered the wrong thing of course emailed them and got everything sorted out super fast and smoothly. Sent it back no charge added and money got sent right back into my account! Great products as well (once I received the actual thing I needed) definitely recommend
I've ordered several times and have not used my $10 off... It's not clear how to add it at checkout... I'm requesting it now... My 10% discount needs to be applied to this order also
I've placed orders for my 1989 Foxbody Convertible and for my 2013 Camaro ZL1 Convertible... I have chatted with and spoken with several American Muscle employees over several years. To date all of my experiences ordering parts, receiving orders and obtaining technical support has been highly favorable.
Great processing time! Bummer that only one emblem came. I assumed it was "one set". Who orders just one? So I've ordered the second one to put on the other side of my car. Not a big deal on my end, with the car being stored for the winter - love everything I've gotten from American Muscle so far!
Awesome Company! Been buying all my mustang upgrades from A/M for years and for many different mustangs. I believe I've only had 1 or 2 issues with a product and A/M took care of it immediately and made it right. And have always helped me with any questions I may have had looking for the right part. Never steered me wrong. Again Awesome Company!
Easy to install, sounds good, not outrageously loud, and cheap! Literally perfect axle back if you want a quick install and something that sounds smooth and that volume where you can hear the exhaust but be quiet at the same time. Also on my 2014 Mustang GT I got burbles just with the axle back I love it!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Randy,
I apologize for the partial shipment you received and for the delay in getting a replacement. I understand your frustration and concern regarding this matter. I see that you have spoken to multiple customer service chat representatives and have been issued a refund instead of a replacement as you requested. It appears that we are currently updating this product both internally and online due to an issue with it. I have issued you promotional credit as compensation for the inconvenience you experienced. You can use this promotional credit online or over the phone for your next purchase. If you need anything else, please feel free to let us know.
Thank you,
Allison