• Amazon Prime

Amazon Prime

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Overview

Amazon Prime has a rating of 3.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon Prime most frequently mention day shipping, gift card, and long time. Amazon Prime ranks 3rd among Streaming Movies sites.

  • Service
    124
  • Value
    118
  • Shipping
    114
  • Returns
    97
  • Quality
    106
Positive reviews (last 12 months): 13.2%
Positive
9
Neutral
5
Negative
54
44
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What reviewers want you to know

Positive highlights

  • Amazon has great customer service and they quickly try to resolve any issue that you may have.

Critical highlights

No critical highlights yet

How would you rate Amazon Prime?
Top Positive Review

“Ok”

Brandin B.
3/23/24

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Top Critical Review

“Blackmail is their mode”

L B.
1/30/24

They offer you free membership for 30 days and tout that it is ad free. So you try it and suddenly they start adding ads to your shows with no way around them.unless of course you PAY more - only 2.99 more - the key is MORE. It's on top of the $14.99 you are already paying making the grand total around $18.00 a month. Is Amazon content worth that when they already have only 1/3 of their content included in the membership? I think not. I unsubscribed. Save yourself the disappointment.

Reviews (476)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72)
Thumbnail of user natgaspardwoiu
15 reviews
0 helpful votes
March 29th, 2024

Amazon Prime Video is my go-to streaming service for its diverse selection of movies, TV shows, and original content. The platform offers something for everyone, from blockbuster hits to critically acclaimed series. I appreciate the seamless integration with my Amazon Prime membership, as well as the ability to download content for offline viewing. The competitive pricing makes it a great value for entertainment.

Thumbnail of user jennyl112
14 reviews
27 helpful votes
February 3rd, 2018

Packages come really fast most of the time. I never wait more then 2 days. With the membership shipping is free. I order from them a lot... Orders are always perfect.

Thumbnail of user qamara3
5 reviews
9 helpful votes
December 7th, 2019

IT IS A GOOD PLACE TO BUY VARIETY OF PRODUCTS FROM DIFFERENT SUPPLIERS AND CONSOLIDATED TO BE DELIVERED TO YOUR HOME DIRECTLY.
IF YOU ARE NOT SATISFIED WITH ANY PRODUCT YOU CAN WRITE DIRECTLY TO THE SUPPLIER AND GET A REFUND OR REPLACEMENT WITHIN CERTAIN PERIOD OF TIME OR IF YOU DON'T HAVE THE SUPPLIER CONTACT THEN AMAZON WILL TAKE IT BACK.

Thumbnail of user terryw112
14 reviews
12 helpful votes
January 22nd, 2018

If you happen to shop often on Amazon, you should really get this great deal. For $99 (the last I checked) you get unlimited 2-day shipping or if you're not in a hurry, they will give you credit towards other product for future use.

I used them for birthday, Christmas and personal with 50+ purchases last year. I got my money's worth on shipping alone.

There is also the bonus feature of free movies (limited to prime selected) and ability to check out one ebook per month. Granted the number of movies & t. V. shows that are free through prime are free but it does rival other streaming sites, with no commercials.

Definitely worth the money but only if you are a frequent shopper like me.

Thumbnail of user davidr914
2 reviews
4 helpful votes
June 23rd, 2018

Never had a bad experience! And when I wanted to return shoes because they were the wrong size, it was handled easily.

Thumbnail of user phile32
3 reviews
0 helpful votes
January 17th, 2018

Use Subscribe & Save to stay on your budget and Prime for all else to eliminate shipping costs

TOP SELECTION

Thumbnail of user davidb915
1 review
0 helpful votes
April 16th, 2018

I love Amazon Prime for its speedy shipping, no question asked refund policy, plus the extra features on prime video and music. The free shipping makes shopping very convenient. Definitely worth the money!

Thumbnail of user susiem26
3 reviews
0 helpful votes
December 28th, 2017

If you can't find it, they have it. Quick delivery free. We do most all our shopping through Amazon Prime. TV is rotten now so movies are good too.

Thumbnail of user alexs563
2 reviews
1 helpful vote
March 15th, 2018

Value for your money. Limitless features for Prime users which made me happy. Saving money + Entertainment on the go!

Thumbnail of user jamesm1122
3 reviews
3 helpful votes
April 16th, 2018

Finally got around to ordering amazon primo. Love bingeing on man in the high castle :) Great cast, great storylines. On season 2 now!

Thumbnail of user vickyf12
3 reviews
14 helpful votes
November 19th, 2017

I have been a member of Amazon Prime for 2 years and I absolutely love it! The delivery is fast. Knowing that the shipping is taken care of I order without thinking about it. Some things are not included under prime so that is a bit of a bummer but most things I have purchased have been. I love the discounts on the books I order for my Kindle. I order many many books. I am very satisfied with the quality of all of my purchases. I can't speak on how returns are handled because I have never returned anything.

Thumbnail of user rachels200
6 reviews
1 helpful vote
December 29th, 2017

I get amazon gift cards from time to time so i became a member of amazon prime for many reasons one of which is the free 2 day shipping etc. i have not been disappointed at all and id recommend to anyone and everyone that they get this, and if you get food assistance with a snap card etc and use it to sign up you get almost %50 off month.

Thumbnail of user jamesk280
3 reviews
0 helpful votes
March 7th, 2018

Easy to locate nearly any item. Prices are competitive. Most items displayed accurately and clearly. Because wife is somewhat limited in mobility, shipping is a very nice benefit.

Thumbnail of user brendac106
4 reviews
3 helpful votes
November 13th, 2017

I have been an Amazon Prime member for 10 years. I do most of my shopping through Amazon Prime... music, movies, pictures, auto, pantry, etc. I usually compare prices with other stores and Amazon Prime wins. PLUS I get my packages delivered in two days with free shipping.

Thumbnail of user celesteh2
4 reviews
7 helpful votes
February 23rd, 2016

I am an amazon prime member for the last few years and I would recommend them! The customer service is the best I've seen so far whether its helping locate a package or I ordered something by mistake they are always so nice and helpful and I see the results right away like when something got lost in the mail not only did they credit the item amount back to me so that I could re-order it they also gave me small discount on it with overnight shipping free of charge! Way to go amazon you guys rock!

Thumbnail of user fionah12
3 reviews
2 helpful votes
June 4th, 2017

I have had Amazon Prime for around three years now. As the majority reason for people getting Prime is for the two-day shipping, I'll focus on that.

Delivery: It's two days from shipment, not from ordering.
Returns: You may have to pay for return shipping if you simply change your mind and send an item back.
Third-Parties: If the item is not fulfilled by Amazon, you don't get Prime shipping.

Tip for consumers:
Regarding third-party sold and shipped items: Check the seller AND shipper. If it's NOT fulfilled by Amazon, it's shipped by the non-Amazon seller. In these cases, go to the seller page by clicking on the seller name - if the shipping takes 17 - 28 days, it's most likely coming from China and returns could be costly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm311
2 reviews
0 helpful votes
February 2nd, 2017

Amazon prime has been great to have they ship things free of charge. This has been so helpful when doing Christmas shopping as well as things that stores are not selling. It is a little upsetting when they do not have something but that is only because we think they will always have it. Sometimes its a little hard to return things but otherwise they are awesome

Thumbnail of user kaellac
3 reviews
6 helpful votes
June 13th, 2018

Always delivered on the guaranteed date, always free shipping. Always great. Being in canada it's hard to find good website to shop online in, amazon never fail to amaze me. Just wish we had product as cheap as they do in the USA

Thumbnail of user anniet29
2 reviews
2 helpful votes
September 5th, 2018

I have had my Amazon prime for about 2 years now and i dont think there is anything better. Free shipping on almost all orders and 2 day shipping to top it off.

Thumbnail of user ameenb
2 reviews
1 helpful vote
October 16th, 2017

Every time i order from amazon all my items come on time and are always in perfect condition just like souq.com

Thumbnail of user brandons67
4 reviews
2 helpful votes
April 15th, 2016

I can't express into words how great Amazon is. They don't mess around. Good deals, free shipping. Amazon is very customer friendly, even if you royally **** up.

I moved states (military) and accidentally sent 3 items to my house in the other state. I thought I was ****ed, called up Amazon about it. They contacted the UPS/FEDX both for me and sorted it all out! AND they refunded my items that day!

Will never shop on another website besides Amazon.

Thumbnail of user davidf661
3 reviews
14 helpful votes
October 4th, 2018

Amazon never fails. Even if you have an issue, their customer service is all over it. Well worth the subscription fee.

Thumbnail of user lindap346
2 reviews
2 helpful votes
April 27th, 2018

The best customer service hands down. I have never been disappointed by Amazon. My preferred shopping experience

Thumbnail of user trishak27
2 reviews
1 helpful vote
October 26th, 2020

Bought new Massage Gun for my work name WATTNE W2. Best product ever, I actually started using right away for my patients and they all loved it. I would highly recommend this massage gun, it is also cost effective and lifetime warranty

Thumbnail of user toddf33
2 reviews
1 helpful vote
January 27th, 2018

Amazon is now our main means of ordering online. The security level and customer service is exceptional.

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