Amazon Fresh

Amazon is not responsible for any delivery delay or any type of issues with Fresh order. I'm surprised to hear it from Amazon Customer service. Such an irresponsible way of business by Amazon. Customers should be careful with Amazon Fresh, better avoid it. Amazon fooling customers with these type of service

Using Amazon fresh is at the very least frustrating, due to the search definitely does not bring up correct items. The concept is great and convenient tho it takes waaay too much time to find specific items. Please Amazon!, improve the ability to search for an item and have it come up in the choices. This is a basic tool to save time. Also, please refrain from offering a 2 hour delivery when it really means 2 days from ordering.

Almost every other time I order, there are items missing from my original order. I don't get charged for them, but how about telling me you don't have the item anymore when I'm expecting it to be in my order. I always have to go back and look at what I ordered. I screenshot my orders now, so I can easily see what they left out...AGAIN. You think you have all your ingredients ordered & when it shows up, it's not there. NOT COOL. Then you have to run to the grocery store anyway to get what they took off your order WITHOUT telling you they did!

I have ordered from Amazon Fresh 2 times. The first time they brought me items that were expired. This time I ordered at 10AM for a 5-7 delivery. At 7:20 they sent an email "Unable to Deliver". You can be sure I will not order from Fresh again. It's a rotten service.

Delivery person literally threw 3 sacks on porch, dented metal cans. Missing 3 items. Customer service is a joke. 90 minutes on phone trying to resolve with a overseas person hardly functional in English, had to get transferred to US customer service. Would have been easier to go to the store myself. Shame on you Jeff Besos.

After placing the order, Amazon says that you can add to the existing order until we start packing. It also gives a button to add more items to the cart. But when you click on it, it says cannot add. Please create a new order. I called customer service who transferred me to fresh help support. They asked me to cancel the complete order and place it again. Result - I will not get the time slot I wanted as it's taken and I may not get all items already in the order. First excuse I got from customer service is that the payment method could be a problem. Second excuse is your order is in the system now. Looks like sorry team is unaware of how fresh works.

I placed two orders yesterday and they both was canceled. Tried placing one at noon and the second one around 6 pm and I got the same result. They say it was address problem except I've been using Amazon Fresh for a year and I'm using the same address. It's hilarious to me that they say they have 2 hour delivery when it's becoming more like 3 days.

So the customer service was helpful and refunded some of my money. All produce were missing. Everything lost! And that was not a 2-hour delivery, I waited for 24 hours for this delivery and half of my order was missing. Not sure I will use Amazon fresh again and I'm seriously reconsidering the membership.

Todays issues included Moldy tomatoes that leaked moldy goo all over the other vegetables in the bag and a giant oven cooked pizza when I order microwavable single serving size. At least the bread was not squished today as it normally is.

I was so mad last night. I expected delivery between 8 to 10 pm. I have to be at work early in the morning and I was expecting to have my breakfast and lunch from that order. It was past 10:20 pm when I called to ask when was the delivery coming. The operator said they can't find a driver. I asked if could they deliver it in the morning before I left for work and the operator said I would have to go back in and restart the order. Really?! As a part of customer service, she couldn't make that happen. She acted nonchalantly and acted as if she could care less. So disappointed. What happened to good customer service? Plus the prices have gone up tremendously for such a poor selection.

Twice now we have waited for a 8-10 PM delivery window from Amazon Fresh with no one ever showing up, and no contact with us to let us know what's happening.

I might as well just go to the nearby Safeway of QFC and get what I need, with out waiting around and ending up with nothing.

What could be a nice service, sucks.

I saw a light on at the check out today (2/2/22) at the La Habra Amazon Fresh. Stood there for about 30 seconds when I was told by a manager that the lane was closed but she will wait on me anyway (like she was doing me a favor). Did not ask me if I wanted to pay for a bag and started filling bags with my groceries without asking me. The store aisles are half filled. Employees who are doing fullfillment blow past you like you are in the way. Cherry pick what you buy because you can get lots of things cheaper at walmart or kroger.

Beautiful building, but very sparse cars in the parking lot. At the door, they had a sign saying they supported black people. Who doesn't? We are all one race and skin color does not matter. It is what is inside that counts - like MLK said - it is not the color of one's skin but the content of one's character. Guess they don't believe in his message. Must be a Kindergarten Krew - supposed to be a food store, not a Woke place. First time at Amazon Fresh - was looking for a specific cat food - did not have it and a stunningly scant selection. The first thing that grabs you in the store is the narrow aisles with very tall cases - intimidating and unpleasant. Saw some ideas 5¢ lower than Acme but no plans to return. Did not buy anything. Told an employee who came to me and asked if I found what I needed. I did not. Seems like an expensive bust.

I just wanted to order the above from Amazon. The item is 95c but because it's ONLY sold In "Amazon FRESH" (mustard?), I have to pay $10 for delivery. I don't need it immediately so I searched to get it sent at a later date to reduce or omit the fee (Im a prime member), but there's not avoiding the shipping charge bc it's Amazon Fresh. Ridiculous. I had ordered 6 other items from regular Amazon so it could have easily been added to my other items but that wasn't an option. Even baby wipes and hydrogen peroxide is Amazon Fresh now, so the $1.57 peroxide will cost a total of $11.57 with the mandatory shipping fee! Unscrupulous!

I decided to order from Amazon fresh due a relative recommending it purchased around 40 bucks to complete a Christmas dinner at home. Well, just so happens I go out and buy celery and all my other ingredients, order is packed and ready via the app... So I am waiting... And waiting... What should have been a 5pm delivery turned into NO Delivery. Talked to Amazon they offered a refund or replacement order. And said the driver ran into an unforseen Incident on the road so they would displace another driver mind you it is now 8pm. Never again beware y'all don't do it.

I had been ordering groceries from Amazon Fresh for about 2 years. I am aware of the tip box and how it can be modified.
I modify my tip according to service, and the amount of groceries. I never thought about double checking the tip amount I was charged to verify it wasn't changed with out me knowing.
Well, I actually checked my past 5 orders and all of the tips I put in where CHANGED to give a larger tip.

Not only is this horrible business practices but horrible wrong to steal from customers.
When I called Customer service (which was difficult to get the #) I spoke with 3 people and none of them helped. Even when I asked to escalate my call Carlos said he is the highest I could get in the Customer Service department. He then hung up on me when I said we both know there is someone above him.

Don't use Amazon Fresh and at the least make sure you are not having the company steal money from you!

DO NOT USE AmazonFresh! They are the worst most unreliable grocery service. 3 of our last 4 orders were cancelled with no explanation or notice! Each time the order is "packed and ready" and then never shows up and is "delayed" and then cancelled. What's more frustrating is the service provided by Amazon is just terrible - no one can help you/do anything/all pass the buck. They do not help with the issue one bit, and on top of it it's obvious they don't care/we're just a number. If you do try to re-schedule/re-order many items are then not available, only adding to the frustration. Changing to Safeway.com from now on - NEVER AGAIN will we use AmazonFresh. Save yourself the time and frustration and DO NOT USE AmazonFresh - you'll regret it!

Long time Amz shoppers and WF since 1994. Needless to say it's been an adjustment to Amz owning it. Now with delivery I'm just about done. The app is clumped together with regular Amz making it hard to navigate. I have the hardest time finding my shoppers completed list. They never communicate replacements or ignore requests. I get notified of items out when the person is already checked out. For the entire summer of 100+ heat they did not notify me of delivery completed so perishable groceries say in get for 1.5 hrs one time and 2 hrs another. Not a text, knock or doorbell. I hate shopping WF now. I make a point to not shop here except for very specific items that are just here. It's just too stressful and headache inducing otherwise. Hate it just hate it. They ruined a great company.

Never use this. I have been up an extra hour and a half on a Sunday night waiting for my groceries only to have the order cancelled. Oh and by the way they won't deliver it for another two days if I want to keep the order. Oh and by the way if you get a refund, it takes 3-5 business days. Give it up Amazon. You suck in this arena.