Amazon Fresh

I never know when I place an order what will happen. Sometimes I actually get everything I ordered and in good condition. But many times items are missing. Last night 2 bags were missing! I get items I didn't order, the wrong quantity or produce in poor condition. You have to interact with a driver and show ID if you order alcohol. The last driver wasn't wearing a mask. And if you reorder missing items, they may screw that up too! I'm done with Amazon Fresh!

My order was scheduled to be delivered between 4 & 6pm. At around 7:30pm, their site started saying "unable to track your order". Finally, at 8:18pm I get an e-mail saying that my order was "unable to be delivered" and, oh-by-the-way... you get to wait 3-5 days for a refund.
Attempting to contact Customer Service lands you in a maze of multiple choice questions, none of which fit your issue, and where you have no hope of ever reaching a live human being to get your issue resolved.
This was my first experience ordering from Amazon Fresh... and it will be my last.

I purchased some Wild Blue Unakaba (labeled as crunchyroll brown rice on the receipt) sushi, and after eating for pieces, I discovered grey mold on every piece just above the rice. On the meat, on the avocado, all over it. Make sure you check every angle of your box before buying it.

I purchase Innocent Coconut milk all the time from my local Waitrose & whether I shop personally or get it delivered there is always a consistent 6 weeks future date on the product.
Ordering 10 bottles of the milk from Amazon Fresh, along with other organic stuff that Waitrose do not stock, to my dismay the entire 10 bottles had a less than 3 week date on them. This is appalling, as I will be throwing away almost half of the order by the time the date has expired. I cannot order from Amazon Fresh weekly as the range is not comprehensive enough, & this product does not freeze particularly well, so will not be using them again, unless desperate, & certainly wont be ordering any product in bulk.

-$15 a month for Amazon Prime
-$14.99 for delivery
-The prices are astronomical. The items they sell are not the same as the size they sell in stores.
-items constantly out of stock. Gives me a box of Ziti's but no sauce, No cereal but gives me milk, so inconvenient.
-I swear the delivery people eat my food. 12 brownies ct, I only get 11. Bags of chips open
-No privacy considered. My son's incontinence pull-ups are delivered and exposed for anyone to see.
-delivery is horrible. They deliver where ever they want. On the wrong floor, at the gate, in the lobby, I have to go on the hunt down looking for my groceries.

They lost my business. I'm sure others are dropping Amazon Fresh more and more. The good reviews were before the changes. The person who made all these terrible changes should be fired.

Don't buy from Amazon fresh. They don't deliver in closed boxes or packs and would be loosely delivered. And half of the time missing some items or another and you will definitely loose you peace of mind following up with the customer support. Things are not delivered by qualified persons, they don't know to read the address and would be delivered through Auto. Better ignore Amazon Fresh.

I received most of my items, but around 1-3 bags were missing and I received someone else's order instead. It was great some few months ago but I don't know what happened. I thought maybe because it came so early (5 AM) but today I ordered during the 7PM-9PM period and a handful of items were missing! I think it might because schools are opening and since it's he first day of school in this area they might have more errors. I hope everything is accurate next time. I thought and was hoping to have a great experience this time but it was ruined. Got a different order, things missing, and cracked eggs.

I just cancelled my amazon as hyun so. They don't have careful workers. I ordered vegan smoothie pouches by stonyfield in tropical and strawberry& banana and they sent one with milk ingredients and only strawberry for kids

I am disabled and am currently unable to get to the grocery. I decided to try delivery from Amazon Whole Foods since I am unable to drive across the street to my local grocery. I waited outside for the driver with my rolling walker and the food never came. I called the delivery driver and he hung up on me. When I looked at the picture of where the groceries we're delivered they were left at the office door of my apartment complex leasing office of the busiest street in town. The driver didn't even bother to look at my directions or drive into the community complex. That ain't nobody's apartment. I requested a refund because I am basically housebound. What was the point of me ordering groceries?

Don't order from Amazon fresh. You will never receive the majority of the order and most of the time isn't delivered within the "window." I have never gotten a complete order. I called tonight as my order is over an hour late and talked to 4 different people to be told there was nothing they could do. This is the worst grocery service I have ever experienced. I could live with the late delivery; it's the fact I never receive so much of what I order, it's like they never stock their stores everything is always out of stock. Really? You are constantly out of milk. Because that is such an odd grocery item. Totally disgusted.

Price gouging! The clementines oranges I would normally get from other stores for $4 they sold to me for $8! And there are many other products that they sell to you with the prices doubled. In the pictures I uploaded, the amount I paid were for bigger sizes. I feel insulted. Never again! The stuff I was sent for almost $200 did not add up. I'm so angry.

For the past few weeks, Amazon Fresh has been seriously lacking in it's performance. My orders have been arriving late, some have even been canceled without any explanation. And recently, it's been difficult to find delivery windows and when I do, it's always between 9-11 pm. What is going on with Amazon Fresh lately?

I have had one too many bad experiences with grocery delivery through Amazon Fresh. I am done!

The last three times I ordered through fresh, I picked my delivery time but never got my groceries. The first time, all I got was an email in the middle of the night saying my order was cancelled. I placed the order early in the morning with a delivery for the following day only to wake up to find out my groceries were not coming.
The second and third time I didn't receive notification about the cancelled delivery until AFTER the time I should have received it. At one point I had waited up until almost 12 am before calling Amazon only to find out no one was coming. Through all of this all they offered was a $10 dollar credit.

Obviously Amazon's service here is limited by their partner, but really they are letting themselves down badly.
Lots of amazon items are only available on 'fresh' which requires a separate checkout which is not possible to complete because there is no delivery slot available - unlike the main amazon site which is still successfully delivering.
But because the Amazon Fresh products are listed alongside the main amazon products the result is confusion and waste of time.

Please do not order (daily products) through amazon fresh. It was a simple order and I was provided a delivery time between 13:00 pm and 15:00 pm. When the order did not arrive till 19:45 pm, I chatted with the customer care and the chat agent Vamsi Siva Prakash started asking vague questions like a) did you receive a call from the delivery agent yes or no. Then he went off and came back after sometime and stated that the order would be delivered tomorrow and the delay has been caused by some external factors.

As convenient as it is to shop from Amazon fresh, it's the absolute worst delivery service I've ever used! They canceled my delivery 1 hour after the scheduled delivery time. On top of that, they constantly run out of items I purchased and only to mention it on the day it's supposed to be delivered. No explanation! At they do is issue a refund. Absolutely ridiculous!