Amazon Fresh

I have been using fresh since the pandemic and it's been terrible. I have constantly had missing items. I'm not sure if it's the packers or drivers. I m totally over it, they need to do better. I will be taking my business elsewhere. Just pitiful!

If I could give a negative or zero rating I would.
Hire more competent people to work for you when it comes to deliveries.
How hard is it to verify the address on the account to the house you've pulled up and delivered to?

Never received a delivery because they delivered it to some other random house and all they could do is refund us. I ordered it because I need it and your services are supposed to be convenient.

As they say- if you want it done right, do it yourself.

Never ordering from you again and will be sure to spread the news to everyone I know.

I ordered 15 items on Amazon fresh that were suppose to be delivered between 7 and 9 pm. They only came around midnight with 4 items out of 15 plus 2 items that I didn't order nor I did to see them in my house because of a strict diet.
Customer service is the worst, I was promised to get the rest of the grocery by 7:00 am but I didn't
When I called again, all they were saying is that they refunded me the money
I am an elderly and don't drive, that is the only reason I'm using them, always missing items or late

Order arrived with the majority of items missing and the rest covered in some strange sticky liquid. This was not the worst part. The worst was dealing with customer service, including leadership. I was on chat for close to an hour and it felt like pulling teeth to get my items replaced. Amazon reps did not replace the items. They seem very lazy and just wanted to refund the items. This means Ill have to pay another delivery fee. This process took so much time. Close to an hour for them to tell me they'll just refund items and ill have to reorder on my own ( meaning I'll have to waste more time doing this and waiting for another delivery.)

Amazon leadership is also useless with helping. They've lost yet another customer

I used Amazon Fresh for the first time tonight and I am sadly very disappointed. I received my items within the 2 hour window, however my frozen items were warm at arrival. I grabbed my items as soon as I heard my doorbell ring and when I received my "delivered" text. My items arrived in a brown paper bag. I can tell the driver did not have a cooler. I do know there were 3 or 4 other orders ahead of mine for drop off. Gross. Never again. I already requested a refund.

My Whole Foods Market is 10 minutes away but my Amazon Fresh orders arrived completely thawed 4 times. I don't drive and I thought this service would be more affordable than taking a Lyft or Uber. But I end up having to make trips to the grocery store anyway. I feel guilty throwing food out but Amazon can't provide information about when the food was packed or how long it was sitting out. They just refund it. Amazon also stopped using insulation and switched over to brown bags because they are recyclable. I respect that but the current packaging is not suitable for the delivery of frozen and refrigerated items. So in the future I will only use this service for the rare occasions I only need nonperishables.

My last 3 deliveries were either missing half of my order or I just received someone else's groceries. What irritates me to no end is Amazon's customer service! All they will do is issue a refund (which takes 3-5 buiness days) and blurt out the same old, "this won't happen again". There's no way to complain to the local warehouse or even the driver. So this crap keeps happening over and over. I'm done! How they keep screwing up this badly is beyond me.

I needed groceries and was directed to this. Right at the last minute they canceled my order. They made me wait a whole day;( I went to see why and come to find, that almost all of the order was out of stock and prices changed on the three items that were available.?. Before I even put anything in my cart and checked out, they should've said, out of stock! Now I have to wait at least 5 business days for my refund;(. If I could give zero stars I would.

Ordered Amazon fresh for my family to be delivered at the first window they provided on the morning. Wed just gotten back from a trip, so no food for breakfast. An hour after it was supposed to arrive nothing and customer service couldn't resolve. I had to push just to get the delivery fee refunded. Horrible service, don't use or trust it.

While shopping at the new Amazon Fresh in Lorton, Virginia I checked the labels of three coffee creamers to see the sugar content, but put them all back on the shelf without putting any in my cart. The itemized receipt, which I received 2 hours later after exiting the store, showed I'd been charged $22 for all three. One item was charged twice. I had to go 10 miles back to the store to get help with a refund because no phone help was available. Why no itemized receipt upon exit? Why didn't the cameras see me put the items back? Lots of hype, high prices overall, and a camera system not ready for prime time.

Placed an order for Amazon Fresh. They texted because they were out of one item to get approval for a replacement. All good I thought. Waited up for the food to have food for breakfast. 45 min after the delivery window I get a text they cancelled my order for no reason after waiting for hours. Will never order from them again. Too late to get groceries now. Poor customer service.

Wasted so much time trying to tell them I got extra stuff delivered I didn't order. Thought it would help them out. Thought it would be easy. Didn't call --said phone lines too busy... OK. Used chat app auto program. App limited ability to understand anything other than something wrong with item you ordered. App couldn't grasp comment about something extra you didn't order. My grip is me spending lots of time that probably doesn't matter. Trying to find way to contact them. Know now --just skip it. Delivery OK for everything else.

Had an order placed tonight for delivery between 9 - 11 pm. Received an email saying it was packed and prepared for delivery.
Here comes midnight and the rep online said a technical glitch prevented the order from being assigned a driver. Rather than being able to call a driver back to pick up my order. The best he could do was a $10 credit and a redelivery f or tomorrow. Wow, I guess my kids lunches won't be packed since its way too late to reorder somewhere else or find a late night store open. Very very unreliable.

Amazon Fresh deliveries used to be great! Everything was packed consciously like the shopper actually cared. Not now! I got a delivery (6/10/23) where hot dog buns were packed in the same paper bag as heavy cans of beans. Of course the buns were smashed. Also, I've gotten orders where eggs were with canned items. They used to wrap the eggs in cardboard and rubberband them to ensure they weren't broken. Now that we're back to paying delivery charges plus tips, it's like children are packing the bags. I gave this review 2 stars because of the convenience of grocery delivery.

Was so excited that a Fresh supermarket opened up near us. We were very excited to check out the modern shopping experience. Very cool just place items in your cart and walk out the store. When we left the store we were told that a receipt will be e-mailed in 1-2 hours. Having no idea what we spent we said ok. Turns out we didn't get our receipt till the next day! We were charged for several items we didn't
Purchase! As it turns out if you look at an item you will probably be charged for it.
Amazon did refund us for the items that we didn't purchase. I just don't like not knowing what I'm spending when shopping! Cool concept but i'll pass on this in the future.

The deliveries did not follow the instruction for example I said to leave the items on second floor and they left the items outside my building and when I contacted amazon fresh they said to call the drivers before they deliver the orders, so what is the point of leaving a note with detailed instructions.

Also, another thing that happens is that they cancel orders at last minute, I was waiting for an order at 10 pm (since they did not have more spots available) and they cancel at last minute, saying that they can not find the apt... this is so unprofessional and now they charge more money for delivery.

Terrible service. They don't show up half of the time. I waited today for hours for my order. You can't track the order. You call customer service, they hang up on you. Chat does not work. I'll never use them again.