Amazon Fresh

They never delivered my order, they charged me twice, never got a refund for either charge, and never got my order! Terrible service.

Late deliveries, missing stuff, damaged items, terrible customer service and so on. Don't order groceries from them

First time in a while using this and my driver couldn't communicate because she only spoke Spanish I live in Florida I speak a little I was trying to tell her she was early but she couldn't reply how can your drivers communicate with other customers if they can't? My groceries arrived way early then expected I wasn't even home I did the delivery later so I could come home to recurve the right order I got home some stuff was damaged I use instakart usually because regardless of what language they speak they are willing to try to communicate with you Amazon this is happening a lot you need to look into this I'm annoyed at the level with communication because of your drivers language is only espaniol and you have a guest who only speaks English how is the driver going to communicate to your guest if theres a issue with the order? I told the customer I luckily speak a little to get by because I'm in Florida but there is not communication on your associates level and for what you are paying to compete with condition there should be at least some level. This is happening a lot even on delivery side. I get you want diversity but I need communication as well.

My wife and I hated our first experience at Amazon Fresh and we will not be back. They built a new store in our area and so we went for the first time to see what Amazon Fresh was all about. Amazon had mailed us a discount coupon to encourage us to try the store and so we decided to give it a try.

Once we got to the store we used the amazon app to enter the store, and then we picked up what we wanted to purchase. Then on the way out we scanned the coupon Amazon sent us and the code in our app so that we could exit. But upon exiting we didn't get a receipt.

I asked an employee where the receipt was and they said that they don't give us a receipt at the store. I told them that I always check the receipt to verify that I was charged correctly and in this case, that the coupon we used was applied correctly. They said that they could not give me a receipt there in the store that eventually Amazon would send me a receipt. The employee explained that I can get the receipt much later and if I see a problem then I can come back to the store to correct it. What a waste of time. I have no idea why amazon thinks this is a good way to do business. For me, it's not which is why I wont' be back.

Since I couldn't get a receipt to verify the purchases and that my coupon was applied correctly I asked for a refund. But the employee said, "we can't give you a refund without a receipt." I'm like, what! You didn't give me a receipt and yet you're telling me I can't check to verify you charged me correctly and I can't get a refund because you didn't give me a receipt?! And the employee said "exactly." How ridiculous is it?! This was our first and last time at Amazon Fresh.

Can't speak English well enough to do their jobs. Cannot open the doors to condo in spite of buzzer to allow them in!

I cook a lot in general and also just started a cooking vlog channel so I order from Amazon Fresh multiple X's/wk. Had a REALLY horrible experience a month ago where they actually had to refund me the ENTIRE dollar amount for my entire order $230+. Everything was melting, crushed, smashed, overturned broken &/or almost spoiled. The WHOLE order. But lately nothing's as fresh. And the new thing they're doing now is sending me the message that ALL my items were available then I get the delivery and there are MULTIPLE MISSING OR OUT OF STOCK ITEMS YET THEY HAVE PUT A COUPLE OF UNASKED FOR "EXTRA" ITEMS IN MY BAGS TO MAKE UP FOR THE MISSING OR OUT OF STOCK ITEMS WHICH I NEEDED. FOR EXAMPLE, MY LAST ORDER IS MISSING 4 OR 5 ITEMS AND THERE'S EXTRA PACKAGES OF LITTLE DEBBIE SNACKS + STOUFFER'S FROZEN LASAGNA. At first, when this started happening, I thought I had some1 else's stuff BUT it's been occuring with all of my deliveries now. Like: OKIE DOKIE LETS JUST PUT THESE EXTRA ITEMS IN HERE BUT SAY NOTHING WAS OUT OF STOCK & THIS WILL MAKE UP FOR ALL THOSE MISSING ITEMS. THIS IS NOT COOL & DECEPTIVE PRACTICE. AND I DONT LIKE IT. TRY CALLING CS YOU WILL BE ON THERE WITH SOME REMOTE AGENT IN INDIA FOR NEARLY AN HR LIKE I WAS.

Delivery dependable and within time-window, in my area at least
Never had a problem with produce freshness or expiration dates again maybe this varies from location to location because I read a lot of complaints on these two issues, also I've gotten immediate refunds with the rare missing or damaged items
On the downside - availability is completely unreliable - find an item that you love and you might never see it again, at least on Amazon
But the one thing that ANNOYS THE HELL OUT OF ME! If you buy a particular item more than twice, the price is almost Guaranteed to increase, leave a 5 star review about an item, the price is almost Guaranteed to increase, because they think you cannot live without that item. I moved to a slightly more affluent zip code and Immediately every price increased by about 10%, only mine!
This is called "dynamic pricing" and I find it invasive and offensive and... I've complained about this several times in my reviews on Amazon, along with my complaints about sporadic availability, and along with the above-mentioned pros
And I was BANNED from any further reviewing!
A BIG RED NOTIFICATION saying "we apologize but we've noticed some unusual reviewing activity on your account so you will no longer be allowed to submit any reviews "
I wrote to Amazon immediately asking exactly what is "unusual activity" if I may know 1 or 2 examples?" but after approximately 2 weeks so far I have received no response
So I'm going to copy/paste this review - pros and cons - and post it everywhere I can
(also I don't appreciate one little bit that they've jumped on the bandwagon with a little "help the people of Ukraine" donations option at the top of the page
Yeah, "me too", Amazon

This isn't the first time I've had an issue with Amazon Fresh, but this is by far the worst experience I've had with them. Usually I'll have items just not show up in the delivery, only to find out later after looking online that they didn't have them and just didn't inform me. It leaves me at a disadvantage, because I need the things that are often missing, and since you don't get your money back for a couple of days it means you often might have to go without. Not cool.

Made a Fresh delivery yesterday morning for today between 7-9am. I wake up this morning at 6 just to be safe and see that everything has been packaged and just needs to go out for delivery. 7am, out for delivery. For the next two hours, the interactive map on the site shows the driver just sitting in the same spot for two hours, before it starts moving AWAY from my location, despite the system telling me I'm the next delivery.

I called the driver, and was told he had car issues, Amazon was supposed to call and inform me, and that they were supposed to tell me what would happen next. Surprise, this didn't happen. I called and spoke to someone in customer service, who told me that due to the driver having car issues, they cancelled the order and then redid it in order to assign it to another driver. Upon asking if this means that I would get all of the items I'd ordered (which Amazon told me this morning I had) I was informed that key items that I needed were not going to be coming.

So, instead of just assigning another driver to my already packaged order, they cancelled my order, returned all of my items to the shelves, redid the order, and left me without key items that I'd previously had when it had been packaged. On top of that, no one from Amazon bothered to call and inform me about any of this. I've put in for a refund since the important items I needed wouldn't be coming, but now that leaves me at a disadvantage because I have no groceries in the house and was waiting on this order. Since it'll be at least tomorrow at the earliest that my money will be returned, this now means I have no food and no money to get any.

Screw Amazon and Amazon Fresh, and order your groceries from literally anyone else.

Since Amazon refused to post my review on their site as it did not adhere to their "guidelines", I'll go ahead and place it here, and probably a few other places as I don't like to be censored for honest reviews.

I've had great experienced with Peapod and Safeway delivery, but I received a coupon from Amazon for Fresh so I decided to give it a go. First, I accidentally thought the delivery option was 9-11am, but it was actually 9-11pm. My fault, but when I called to change it, the only way to modify the order was to cancel it according to the call center rep. So I left it as is. When the delivery was made, there was no notice, no knock on the door, no email or text saying it was there... so the bags ended up sitting out in the rain for 15 minutes before I checked the door again.

One of the bags was missing, the eggs were crushed, and the jar of sauerkraut was not sealed. I called Amazon to see what happened and they told me one of the bags was lost and they wouldn't be redelivering because of the holiday, so they issued a refund for the missing items. The next morning I let out the dogs and the missing bag was delivered, it had been sitting outside all night I guess. Fortunately it was mostly produce so it was okay, but the blueberries had fallen out of the package and were loose in the bag. The order was still missing the dip, but I wouldn't have eaten it anyway as it would have been sitting out in the heat for hours.

I didn't bother to call back for the refund of the other missing/damaged items as I'm tired of dealing with Fresh at this point. I'll certainly never use them again, especially given the high price of the groceries.

Amazon Fresh has been very convenient for me during the pandemic but also endlessly frustrating. It was all well in April 2020 when I first ordered. Cold food was delivered refrigerated with frozen water bottles in insulated bubble wrap bags inside paper bags. It looked like care was used in the fulfillment of the orders. Then that stopped abruptly in June 2020. My weekly orders have been delivered in plain paper bags since then. I've received spoiled soy milk, moldy ice cream and thawed frozen fruit. Once, my order was delivered 70 minutes after the end of the 2-hour slot. Quality control is absent in any case. Sweet potatoes are more often than not rotten on delivery (see photo). I've received fresh soy milk that expired 6 months earlier (see photo) and cheese and milk products with no expiration date (see photo). Sometimes I get items that are all about to expire and I have to choose between using/freezing and throwing them away. Coconut water cans come loose in a paper bag with no protection, often severely crushed. I've received generic crackers instead of the more expensive organic whole grain ones I paid for with no questions asked or adjustment made. Leafy greens are wilted or spoiled, apples badly bruised, avocados black inside and bananas take two weeks to ripen. In fact, I've stopped ordering most produce for that reason. It is so unlikely for produce to be fresh and healthy that during lockdown I resorted many times to walking to Safeway (it's a 45-minute walk each way; my bus line to the store was cancelled for over a year).

This state of affairs makes one think about the people who pack your order. Do they not get paid enough to care? It's a discomforting feeling not to trust your food sources. I want my food to be surrounded by a culture of care.

Yes, you can go to your Amazon order page and "request item refund" but that is no solution when you want good food on the table. Besides, I have to request refunds so often that the feature is blocked for me and need to contact Amazon directly to ask for a refund. And that is not a done deal. They have to transfer the request for approval and then get back to me with a decision. I contact Amazon Fresh to complain about quality control quite often and they always say they're escalating the complaint. My well-documented complaints have made no difference.

‘Fresh' is definitely a misnomer. It looks as if Amazon Fresh has deliberately gone downhill and has no plans to change and recover. Maybe Amazon Fresh is trying to get rid of some customers. The potential and resources for Amazon Fresh to be great are all there. I give it two stars for the convenience, which is relative.