There's a real service called Amazon Fresh. And it can/could be very valuable especially for people already paying a yearly premium to receive faster shipping. BUT. With Amazon Fresh you can order plain bagels and receive the "everything on it" bagels. True story. 3 bags. I ate the cost instead of the bagels and there were other unwanted products in that order. Even that would be ok if you didn't have to waste 20 or 30 minutes trying to get to a human customer service rep. These robots who assure you they can understand anything and you can speak same as a human? NOT. Sorry not even close. At least for questions beyond the most basic level of language. It's a MAJOR flaw in my opinion and explains why reviews on Amazon Fresh are so low. Very poor biz model altho regular Amazon great! Very few errors ever and check before ordering if returnable and costs associated. Other than that I LOVE Amazon! About as much as I hate using Amazon Fresh.

Legit. There's Amazon (retail) and Amazon Fresh. Fresh provides a grocery doorstep delivery service that is "free" if you pay for Amazon Prime.