We’re in this together! Stay safe with our COVID-19 guide


How easy is it to get a hold of customer service at Amazon Fresh?

asked by Amanda S. on 3/17/20

4 Answers

First ou have to find where to go. That was a chore. The auto chat feature is ok if you have a discrete issue with your order that a bot can manage. It took a bit of doing but they call you if you do it right...

Helpful (0)

I called once several weeks ago and had no trouble reaching a real person.

Helpful (0)

That is what my review is about. Auto chat app limited function. Took me long time to learn never use it again. I do know they are busy in this shelter in place time... but app easy to have more options.

Helpful (0)

Couldn't talk to a "real" live person... gave up... said they would call me in like 4 hrs. Or some rediculous amt.of time! Of course, no one called!

Helpful (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business
Posting guidelines

Ask a question

Get answers from the Amazon Fresh staff and other customers.

Posting guidelines

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Amazon Fresh?
Post Review