Jan W.

I am a long-time Chewy customer, and they have now lost me due to incompetent FedEx delivery. Heavy packages dumped down by the street are the issue, and I am done. A Chewy supervisor even intervened at one time, talking to FedEx directly, and that communication solved the problem temporarily. Now they are back to the same old slob behavior. I am an Amazon Prime member, and while they are always perfect, they are much, much better than FedEx. I do not want FedEx anywhere near my property, as I have had it. I'd give zero stars if able. My new motto is "If Prime doesn't have it, we don't need it."

I signed up with them and used them one time. I liked the driver and the online way to track the delivery. Fortunately, there was driver information (photo, phone number), as I had to call him. The reason for the call was ridiculous, and here's the story: I use a PC, not the phone app, and when I signed up on the site, I eventually realized that the system did not ask for my address, just an e-mail to verify the account and a phone number. I had to call the driver to give him my address. He was very pleasant and delivered the food without a problem. I spent a lot of time afterwards researching how I could enter an address for future deliveries. Directions on the site for changing an address through the app were given, but there is no way to deal with address issues on the web site. Also, I researched on the site and then on Google to try to find a way to contact the company. I found a phone number that doesn't take calls, and there is no way to e-mail them. From reading other reviews here, apparently using the phone app isn't necessarily an effective way to make contact either. I eventually gave up and requested that the account be deleted. I guess the system is able to help in only that way. I got a "forced choice" listing of reasons to select why I was leaving. I selected "problems with ubereats" and expected that the next screen would give me a narrative box to record my problem. But, NO! I got a thank you and that's it. What a bad way to lose a customer who would have given them a try.