I have used Fresh several times now and, overall, I find them to be inconsistent. Sometimes the packaging is appropriate, and sometimes it isn't. On a good day, they insulate frozen foods well, even including a frozen water bottle for extra protection. Today, the items were over packed in paper bags, and the water bottle was defrosting all over the bags. Drivers are supposed to wear masks, but that practice is nothing you can count on. Today's driver was wearing the mask under his chin. They have arrived on time for all deliveries, so that is good. However, you never know when, within the 2 hour time frame, they will come. Also, one time they made an inappropriate substitution for an ordered food item. I learned to be cautious of ordering some items they say are in stock. Customer service has been responsive, and that's a positive. But, overall, they are too frustrating to deal with. I subscribe to Instacart, and they have had challenges, but I will stick with them exclusively. There are more positives for me with Instacart than with Fresh.
“Really Good So Far”
• Previous review
My biggest difficulty with Fresh to this date has been the inability to get an appointment. I turned to Instacart and will continue to use them for some things, although I like the simple ordering process with Fresh. For my first order with Fresh many weeks ago, an item was not delivered and customer service was easily available by phone; I received a refund. I would have continued to use them regularly, but no appointments were available. I now have used Fresh twice in the last two weeks with many appointment choices in my area. I am giving 5 stars because of accuracy/promptness of the order and excellent packaging. We are hitting really hot weather in N. Texas, and I am very impressed with the care given to frozen food. I have received today ice cream as well as other items that are frozen solid, just the way I would want them if I had shopped for myself. There was even a frozen bottle of water included that I know was an effort to keep things colder. Great job!