Amazon Fresh

Over the past year, I've had a delivery that wasn't mine, over-ripe fruit, missing items, late deliveries. Now Amazon raised orders to $150? I'M DONE!

Just awful. Some background: our apartment building is an Amazon Hub. Amazon has 24/7 access into the building with an Amazon Fast Pass. This is stated in our delivery instructions, along with instructions we give anyone visiting or delivering (in case the Amazon person is new/forgot about the Fast Pass) re how to get into the building, and to NOT deliver it outside on the ground (which is disgusting) on a city street. The delivery person went to the wrong place, had the arrogance to tell me that there is no call box at my own apartment building, never once believing he could be at the wrong place, never attempted to find the call box despite multiple explanations/informing him that he was at the wrong place, and literally left it on the ground on a city street that dog and drunk people go to the bathroom on. Called Amazon and Amazon looked into the calls with the driver, said he kept himself muted during the calls, so it would appear as though he tried to rectify the situation via a call if no one had looked further. We tip well (>$20) for people to correctly deliver and bring the order to our doorstep (can not carry that much weight for now because of a health restriction). The drivers frequently lie to avoid doing the work (saying you need a code or FOB for the elevators, which is not true as residents and guests use these elevators 24/7, and leaving the order somewhere random in the building that you do need a code to get in to). We have also had people who have marked the order as out for delivery and just never delivered the groceries at all. However, we don't seem to have this problem with Amazon Whole Foods delivery nearly as often. Don't order Fresh if you're actually depending on the groceries. It doesn't work >50% of the time. Luckily, Amazon does refund when service is this bad.

We've been ordering from Amazon Fresh since the pandemic hit. Amazon Fresh groceries have never been the caliber of local grocery stores but doorstep delivery was worth it, pretty much.

I've just discovered that since November 2022, Amazon Fresh has been charging me a tip that was never authorized.

Prior to November '22, the system never charged me a tip - I know that because we have placed over 100 orders since 2020 and a tip was never added by the Amazon system until November '22.

We always give a cash tip directly to the driver/delivery person and never (not once) have we authorized a tip when placing a grocery order on the website.

I never received any Amazon notification email, announcing that they would start auto-generating a tip for Fresh orders, and this was never told to me by any Fresh or Retail agent.

They are auto-generating tips based on a percentage of the grocery order, which the customer knows nothing about. The sudden site change was never noted to customers.

Additionally, as of February 2023, the previously "free" Amazon Fresh grocery delivery (for orders of $35 and up) has been changed to $150 and up (otherwise a delivery fee is charged). This, along with the forced tip situation translates into dropping Amazon Fresh. It really isn't worth it.

Originally, grocery orders from Amazon Fresh were thoughtfully packaged (using freezer bags + wrap for frozen and chilled items) but they are cutting corners in every way now, as they no longer use freezer packaging (many items are thawed and unsafe to consume).

Call center agents are located overseas vs. in the US. Prices are higher. Hidden charges. Forced tips. And new delivery charges - I'm DONE with Amazon Fresh! (And Amazon retail is getting a little old too).

Today, I went 2nd time to new Lisle, IL Amazon fresh, billing person is not even smiling/ asking. For card payment he just pointing the swiping machine.

A new Fresh Amazon opened on 5463 Wisconsin Ave. In chevy chase, Maryland in September 2021. The new store replace Giant supermarket. The prices and products were reasonable and fresh. After two months of operation the prices has skyrocketed, food on the salad and cold bar is extremely salty and customer service is horrible. The people working at the so called front desk or customer service are extremely rude and treat you as you are a lier if you return a product due to unacceptability. I used to shop at the Giant long ago and recently only at Trader Joe's. The level of service you get at with one of these stores are excellent. The people at the customer service are there to help you and very much caring for what they represent. Prices are very reasonable and the products are really fresh. I will never ever ever go back to Fresh Amazon as I had the worst possible experience with the customer service. They don't tend to the customer and don't give their names.
HORRIBLE EXPERIENCE at Amazon Fresh grocery store.

I am a long time Prime member, and I love Amazon in general, but Amazon Fresh is now on my list of "do not to use." I have an issue with my vehicle right now, so I decided to have groceries delivered. Because of my previous experiences with Amazon, I decided to use Amazon Fresh. Big mistake! First, the system changed the delivery time I selected to a later delivery time. Second, my groceries weren't delivered during the changed time frame, and I wasn't notified of that until the time frame had passed. Third, after waiting nearly 8 hours for my groceries to be delivered, I received a notification that my order had been canceled without any explanation as to why it had been canceled. I called customer service, and as usual the representative was very cordial and friendly, but that doesn't change the fact that now I have to figure out something else to eat for dinner and re-order groceries tomorrow because it's too late now to have them delivered. In the grand scheme of things, it's a minor inconvenience, but it's still an inconvenience. And tomorrow when I re-order groceries, I certainly won't be using Amazon Fresh to do so.

Well after trying a cupple times last order was the finally I order pasta to make pasta salad well I opened and see animals inside probably 1, ooo not kidding was nasty I am done whit Amazon fresh.

I have been ordering my groceries from Amazon Fresh for 2 years. Yesterday at 9:20am, I ordered $280 worth of groceries.My only option for delivery was 8 -10pm. At 8:30pm I received a text stating my order was out for delivery. 10pm, no groceries, no update, I called the driver, no answer, I called c/s, they called driver, no answer. They offer no help, just wait! 10:38pm, text, your order will be delivered soon. I go stand in the driveway, 10:39pm, driver shows up, parks at the next house over and doesn't say a word. Unpacks the car, deliveries the groceries with a helper and leaves. Once I retracted my $15 tip ( I order heavy items) I reviewed the crappy service, & processed a refund for my melted ice cream, defrosted meat & veggies. Since Amazon starting charging for delivery (purchases below $150), the service has become unreliable. If you check the delivery time on my Amazon account, it reads 9:15, not 10:39pm. I guess it's back to overpriced Instacart, at least they delivery quickly & communicate.

In general I am a fan of Amazon services. But not so much with Amazon Fresh. This time they were missing an entire bags. Not impressed.

Never received my order to top it off after waiting ours they cancelled. I will never again purchase

Ice Cream was completely melted. They treated me rudely and hung up.
Don't expect frozen ice cream as this happens every time.

If you shop for 10 dollars the system charge you 50 dollars. That's why Jeff became billionaires shame on him he is an idiot

Taking a break from them. I had so many pics (now deleted) of messed-up items. It's been 8 months since I've ordered from Amazon Fresh and I was ordering like 2-3X's/month since Summer of 2020. When they are good they are really good but when it's Bad they are REALLY, REALLY BAD. I can't tell you how much Bad Produce, Bad Meat, Melted Stuff, Missing Stuff, Smashed Breads, Crushed Eggs, Dented Cans, etc. I've gotten over the years. Each time I call or go to the site for a refund because who has $ to waste esp these days? Once, I actually got my ENTIRE ORDER REFUNDED ALMOST $300 worth of Food because almost everything was damaged via their driver's lack of care AND the order was over 2hrs late AND MISSING 10+ ITEMS. There have definitely been more MISSES than hits. Also, prices can be VERY EXPENSIVE based upon what time of the Month you are ordering and other factors. Most of us who use these types of services either do not drive or have a car OR for health or other reasons need to have groceries & other items delivered instead of us actually shopping for them in-store. And we are all different ages; its not just the elderly; a lot of@ home Moms or just people working from home also use these grocery delivery services. So many of us Depend on this. Another issue I have which kind of turned me off from AF is 1 of my aunts uses this service and gets SSI + on SNAP. They used to deliver for free $35 for SNAP now it is $150. Most people esp if they live alone or just another person won't always need $150+ in grocery items. So, if your order is below the threshold you pay a delivery FEE (which ain't cheap)...and of course we need to Tip our Drivers because it's just the right thing to do if you have the $ to do so. I actually have been doing Walmart and a friend temporarily staying with me has been driving to pick up the items for free. But everybody can't do this. I know things are higher now but the service is now just too expensive price-wise + delivery fees if not $150+ especially when a lot of times you don't get your items in the right condition or much of to most of the order could be a HOT MESS.

I placed an order with amazon fresh this morning and received several emails from them regarding my order with the last one stating, "my order was ready for pick-up and delivery". After receiving multiple text messages from them about my order and being able to add to it if needed, I received one telling me my order was on the way and due to be delivered shortly, that's now what happened. Instead of receiving what I paid for, I was sent a text message, "the driver is unable to deliver your order, it has been cancelled and your money refunded. No decent explanation was given for the cancellation except for "your order was not ready when the driver went to pick it up from the store" REALLY! I received an email this evening way before my nighttime delivery, (which I fail to understand, 2 delivery times available only at night), telling me my order was ready but the driver said differently. What I got was an I'm sorry and $10 to be used at another time. WHAT I NEEDED, were the groceries I purchased and the time back that I wasted placing an order with a company that is becoming more and more unreliable. I AM DONE WITH AMAZON!

Everytime I go to the Amazon fresh, I looking for cashier, his name is John. He is nice person and good service for customer. Thank you so much!

It was the day before Thanksgiving and I ordered my groceries 7am. I chose the two hour window of delivery time 10am - 12pm. I followed the app as they were packing my order and then sent it out for delivery. I kept watching from my front window for them to show up. At this time it was past 12pm - no driver ever came. I tried to contact the driver and was immediately disconnected. Then I went back to my order on line just to read that my groceries had been delivered at 11:59am. What a joke! I never received anything. When I tried to contact Amazon fresh I was transferred around more than 5 times and had to explain my situation over and over when all they had to do was read the notes. Then I was transferred again. One rep told me that she couldn't see what was wrong but that Amazon Fresh was having technical issues. I was offered my money on a gift card. I paid with my debit card and said if I had to get a refund that I wanted it put back the way I paid for it. I was then told that it would be credited within 10 days to my debit card. I informed them that I needed the product and why no one could tell me where it was? I had to get a Supervisor on the phone to tell me that I needed to wait an additional 6 hours for the delivery that it would be delivered sometime today! If I do not receive it then I would have to call back for a refund. That is a total of 8 hours waiting for a guaranteed 2 hour delivery and possibly still no order. I will never use this service again!

Not good. Going back to shopping in person at local businesses. AZ is a cluster$#*!. May it go down in flamrs SOON.

Delivered 2 cases of bottled water that I did not order, have no use for, and have no way of getting rid of. Will not be ordering again.