Amazon Fresh

I ordered 2 bags of Easter Candy today for my children. 10 minutes after I ordered I get an email it was cancelled however my card was charged $25. I called and asked for a substitution and was told no! Then I asked for manager was put on hold for 29 minutes then the call disconnected! No candy, no help and no more money to buy candy 😥

Mostly I have complaints about the produce reeking from perfume (from somebody in the delivery chain) but yesterday I found some broccoli that didn't stink. SURPRISE! The stalk was nasty brown on the indide.

Amazon fresh started off great in my area, and has seriously deteriorated over the last year. I won't be using them again. 3 of my last 5 orders went from delayed to cancelled with no explanation, and even though they charge your card immediately upon placing the order, they don't refund for 3-5 business days even after they fail to deliver! When they do deliver, bread is either: squashed beyond use, about to expire or sprouts mold within a day or 2. Absolutely atrocious. They were convenient during the pandemic, but I'll be taking my business back to the stores.

For the last year+ I've experienced rotten produce that is also poorly packed. Amazon stopped using frozen food bags or even the cheaper frozen sleeves and as a result my items arrive completely thawed and at times unsafe to eat. I've brought this to their attention many times to no avail.

I love the idea of putting items in my backpack, scanning my palm, and leaving the store without going through a traditional check out. But...if you have a question about anything such as items listed on the web but not in the store, expect a rude and impatient response. Not sure where Amazon is getting these store associates but they could use customer experience training. Does anyone at Amazon understand the lifetime value of a customer - I'm not so sure!

If you are looking for a better experience, go to Wegman or Trader Joe's where customers are not treated like an annoyance.

They just simply cancelled my order, not an apology or anything. Just an email three hours after the delivery slot saying your order is cancelled. No apology nothing. Unreliable and useless. I have been prime customer for over 15
years and not a message or anything. They are going downhill really fast.

Specifically ordered groceries to be delivered on my day off; picked one of the first windows of the day, between 10:00-12:00. They reached out at 3 to cancel the order. I don't have a car and rely on this for my groceries; I ordered more than 24 hours in advance. They shouldn't offer this service if they can't fulfill it.

Masters of deception and bait & switch. They quote deliveries just to get customers to complete the purchase and then never come through with delivering on time. They are the poorest managed online retailer and you get nothing from Prime membership except Amazon Video. The only thing they do reliably is raise membership prices each year.

Amazon sucks and finally canceled Prime today after 20 years.

Used to be no problem, and they included dry ice and refrigerated envelope things w the food. Now, the ice cream arrives as liquid. The half and half? Opened it to see a *solid block of rotten curdled milk*! Everything is inedible that was in there that needs any refrigeration. Idk if it's safe to even eat anymore! Eggs and meat etc... If they can't afford to $#*!ing refrigerate food, then don't provide a grocery delivery service! It's not working! I'm disgusted. Congrats on reducing your plastics use and energy use or whatever, Amazon. I was so looking forward to these groceries and my plans for cooking, and now am in tears. They won't offer a refund bc my last delivery had the same problem and, woah, I asked for $40 of it refunded. Silly me! Never again!

Either they deselect my chosen timeslot without my knowledge, or delivery guy fails to deliver merchandise, or products are damaged and no proper customer care response. Pathetic. Stick to other grocery delivery services any day.

Ordered a few grocery items. They marked the items as delivered but I NEVER got my order! Photo proof of delivery should be MANDATORY for ALL deliveries. This isn't the first time, but it will be the last time I use Amazon Fresh. Completely pathetic

Recently moved to the Upper West Side of Manhattan. Ha already successfully placed and received orders from Fresh Direct and Whole Foods, but wanted to give this service a try.

Well, it didn't go as expected. About 40 minutes after the 11-1 delivery window had passed I get a message that the order was cancelled due to issues on their end. No other explanation.

Going back to Fresh Direct and shopping at local stores.

Tonight we received an Amazon Fresh food order in which 5 of the 14 items were missing. We also received two items that we didn't order - so someone else will suffer too.
There is no way to communicate with the delivery person/driver or customer service. This service is NOT worth the lower delivery fee compared to Whole Foods/Amazon/Safeway shopping.
Unimpressed and wish I had seen such poor reviews prior to ordering.

My order said it was out for delivery. Suddenly got cancelled. Wouldn't let me reschedule it.
Employee said driver had an emergency & had to return to warehouse. Manager said items weren't put on the truck due to warehouse issue.

I can't use the $50 code off when I reorder because I "already used it"

All my coupons for the items I ordered can't be clipped again because I "already used them"

The first time I ever used them was about 9 months ago. The food that came was just left at my front doorstep all over the place. Bread was smashed, bananas nearly rotten, and containers crushed. Given the weather, I decided to give them another try. This time my order was cancelled 6 hours before delivery. When cancelled, they didn't even give an explanation as to why it was cancelled. Amazon just needs to close up this portion of their shop.

I have ordered the same 12 pack of drinks and every single time I get ONE can out of the pack and no matter how much I contact customer support they say sorry refund 3-5 days and then tell me to reorder it. Just fire the person stealing the whole other 11 cans. I called delivery driver and heard women coaching them what to say and he told me not to worry about it. I did not pay 13 dollars for ONE can of soda. This has happened 4 times in last 2 DAYS! Next time I'm going to be sitting at the door and demand the box out of their trunk. And I know the seller does send out the box because I've been ordering these for a while and never had a problem till now!

While I placed an order months before on fresh I was delivered in a very timely manner. This order was placed 9-11 hours before my specified delivery time frame and they never delivered. I even stayed up late waiting and contacted the driver. This may be due to employment shortages, but I was very disappointed since the items were needed for breakfast for my kids before school. Not a pleasant customer experience this time. Rescheduled today so hopefully it is on time, otherwise I will not be using this service any longer.

Amazon fresh is a super convenient way to get groceries delivered but that convenience comes at a cost to food safety. It's fine for dry items but bread doesn't always fare so well. However the delivery model is broken. The drivers are taking a large number of households at once and so if you are unlucky to be near the end of the delivery line, your food is no longer frozen. Skip any frozen or temperature sensitive foods.
Luckily amazon is good about refunds but comes at a huge cost of food waste.