Amazon Fresh

While I placed an order months before on fresh I was delivered in a very timely manner. This order was placed 9-11 hours before my specified delivery time frame and they never delivered. I even stayed up late waiting and contacted the driver. This may be due to employment shortages, but I was very disappointed since the items were needed for breakfast for my kids before school. Not a pleasant customer experience this time. Rescheduled today so hopefully it is on time, otherwise I will not be using this service any longer.

Amazon fresh is a super convenient way to get groceries delivered but that convenience comes at a cost to food safety. It's fine for dry items but bread doesn't always fare so well. However the delivery model is broken. The drivers are taking a large number of households at once and so if you are unlucky to be near the end of the delivery line, your food is no longer frozen. Skip any frozen or temperature sensitive foods.
Luckily amazon is good about refunds but comes at a huge cost of food waste.

If Amazon want's to get a tip it should be an opt in process, come to find out it's set to give $5.00 by default! I didn't even see it when I checked out there was nothing to bring my attention to it! I might even have left a Tip if I was asked not just assumed to be interested!
Let's face it there stuff isn't the inexpensive anyways. Companies that auto opt me into doing thinks are never getting my business again!

Don't use this service if you are counting on them showing up! Delivery truck said they'd be at my house next stop 5 mi away and then out of the blue cancelled my order! Spoke to CS and they knew nothing and couldn't do anything but offer me $5 how infuriating!

At first the deliveries were timely and the frozen items were properly packaged. Then a few months ago they stopped insulating frozen item and just put them in paper bags. Not an issue if you are first or second delivery, but when your delivery comes 90 minutes to two hours after you receive the notification that it is out for delivery... yes, almost everything frozen is thawed and either must be used immediately or discarded. And now they have increased the minimum for free delivery to $150. As I do not trust them delivering perishables any longer, it is so difficult to reach the minimum that I have mostly given up on Fresh delivery.

I am a single woman that has bone issues so to push a heavy cart with cases of water and things like that is very hard for me to do not that I can't do it but it's a struggle it's a challenge. Amazon Fresh is such a Time saver I get to pick out my heavy items as well as my all-time favorites. The best delivery slot is between 5:00 and 7:00am especially if you're off that day. You can get your delivery and go back to bed for a few hours! I love it! Items are packed with care I think it's great because I'm using my snap not that I haven't used my debit card before because I have but for the most part I use my snap and there's no delivery fee. Just be mindful when you're ready to order when it would ultimately be delivered. So I was looking on a Thursday particularly for Saturday morning delivery it always works out perfectly never never a fail and I think I've been ordering about a solid year already. I usually have two deliveries a month from them.

I was pretty happy with fresh the first year. Then, the missing items became systematic. Now, I didn't receive my order at all, my webpage wasn't showing any information about the order, etc. Never again. Will be shopping at the grocery self.
Update: they moved from free shipping to the charged shipping unless you buy for $100+ However, they started packing much better and the delivery has improved.

I love the convenience of ordering online and having groceries delivered. I mean, with a full time job and a family to get home to- who wants to go to the store after work or waste my weekend grocery shopping. I also love that they use paper and not plastic bags. The thing is, it's a total crap shoot on what they send. I have gotten deliveries that literally only included 1/2 of what I ordered plus a couple bags of someone else's food. My kids were happy because that included some serious junk food that I would not order myself (I ate some too), but this is also sort of annoying. Sometimes they will get as much as 75% right but that's as good as I've seen with them. However, Amazon customer service, so far, has been helpful in refunding missing items. So, after a hiatus, I am (foolishly?) giving it another try today.

They won't even deliver. That's their whole gimmick and they've gotten too lazy for their own gimmick. Spare me. Get yourself together, Amazon. Jewel is going to eat you alive here in Chicago due to your laziness.

Amazon Fresh used to be good and I was happy. Now it sucks and I'm unhappy. Charge for delivery if below a certain amount…never did that before. Always been a Prime member, which is supposed to allow for free grocery delivery. Says delivery is available for a certain time and then changes meaning you're not guaranteed to get everything. Now everything requires you to select a substitution item or not to substitute, very frustrating. To me that is poor inventory management. Once someone orders something it should show in the system as being held for an order. There really is no excuse for an item to not be available. Been ordering from Amazon Fresh for awhile now but sadly all good things seem to come to an end these days. Sigh!

Same prices as our local grocery stores and sometimes lower. Order and get same day delivery! Everything is packaged properly with refrigerated and frozen foods packed in coolers with dry ice. Website is easy to use, wide selection, all good! If you're a Prime member it's a great way to convert your membership to saving time and gasoline for the very mundane task of grocery shopping.

Either I can't get a delivery date within a reasonable time, or I get overripe, smashed produce, and meat that expires within a day or two. It feels like they are pushing the products that everybody passes up, and then pawn it off to us. I'm afraid to order too far in advance because then you get groceries that seem like they have been sitting and "waiting" to be delivered. I want fresh salad mix, not something that's stored for three days before they even deliver. Often, my frozen stuff is no longer frozen and my milk is not even cold. I feel like I'm gambling with food poisoning every time. Customer service rarely assists you; they pass the call off and then you get stuck on hold for so long, you just give up! Super frustrating!

Order Number - **************539
I had placed order on 23/Oct/2022, same day delivery, neither order got delivered, status shows delivered. It's a prepaid service costing around 12.5k rs.
I raised compliant via customer care - chat [ 24/Oct/2022] and also call back - today[ 26/Oct/2022] - I spent 3 hrs in call with them they are putting me on hold and disconnecting the call. Very pathetic customer service. I will never go to amazon fresh.

When they forget or give you the wrong item you really need the most and you've literally spent your last dollar on your grocery run for the week. Their solution... a 7 business day wait back to your account or an instant amazon credit I can't use unless you are going to offer me free delivery on one bottle of iced coffee that lasts me all week and then tell the driver yourself why they are not getting tipped. Not sure why I am tipping if my order is wrong and now I have to go back out anyhow to get the item you forgot. But I can't now, my money is sitting in a useless amazon credit I can't use until I need another $35 worth of groceries.

This was it for me. No more.

If you're disabled, homebound, and unable to carry your groceries up to your fifth floor walk-up apartment, DO NOT rely on Amazon Fresh to do it for you. The delivery instructions clearly stated that the apt was at the top of a walk-up, and that the customer is disabled - the instructions went even further to say that if the Amazon Fresh delivery person won't bring it up, then to take it all back. Instead, "Terrance" ditched all the groceries in the lobby and declared it "delivered". Thanks for nothing, Terrance.

I recently decided to try Amazon fresh grocery delivery. My first two orders were perfect. I thought this is wonderful so I made a larger third order. Unfortunately the third time was not the charm! There were several things wrong with my order but the absolute worst was a bag of rotting sweet potatoes. They stunk and leaked on several items and two paper bags. Fortunately when I called Amazon customer service they were extremely helpful. Back to Walmart pick up for me…

Amazon Fresh used to include bottles of frozen water to keep items that needs to be kept cold, and frozen items are delivered in freezer bags. This is no longer the case. For the last 5 deliveries food has been arriving at room temperature at best. I'm talking about meats and diary products that nee to be kept cold. I make sure pick up the items as soon as they are delivered, so it's not because I leave my food at the door for hours. I don't think I can order from Amazon Fresh anymore especially if it is food items that need refrigeration. Very disappointed

I usually shop for produce myself but I injured my back several weeks ago and my wife broke her toe two days ago so we decided to try Amazon Fresh. We ordered green leaf lettuce but receive collard greens. We ordered blueberries but several were over ripe and mushy. One container was half empty. Some of the grape tomatoes that we ordered had mold on them.

Also, delivery guy left before we could tip him.

Amazon refunded those items but we ordered them because we wanted them.