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I love the idea of putting items in my backpack, scanning my palm, and leaving the store without going through a traditional check out. But...if you have a question about anything such as items listed on the web but not in the store, expect a rude and impatient response. Not sure where Amazon is getting these store associates but they could use customer experience training. Does anyone at Amazon understand the lifetime value of a customer - I'm not so sure!
If you are looking for a better experience, go to Wegman or Trader Joe's where customers are not treated like an annoyance.
Tip for consumers:
Amazon needs to up their game. The checkout is really cool but the quality and value of just average.
Products used:
Two store associates at the Chevy Chase, MD store were so rude I just left and went to Wegmans.
Once again, I received the wrong book from Discover. They don't accept telephone calls and do not respond to email. Awful company.
Tip for consumers:
Avoid this site.. Other booksellers are more reliable.
Products used:
Received the wrong book. Confirmed from my order that I ordered the correct book but they shipped the wrong item.
Awful company. After receiving a totally messed up order I discovered that they don't answer the phone number listed on their web site and they don't respond to email. I subsequently learned they have an "F" rating from the Better Business Bureau. I'll never do business with them again! AVOID.
Tip for consumers:
AVOID. Impossible to contact if a problem arises with order.
Products used:
None of the products shipped were usable.
A second Nordstrom Rack package shipped via Lasership has gone missing. Based on Lasership's reviews, this is the worst shipper in the USA. Five days after getting a message that my Norstrom Rack package is out for delivery, I got an email form Lasership stating, "Lasership is unable to confirm control of your package at this time." Nordstrom Rack needs to use a more reliable shipper.
Products used:
Unreliable shipping.
This is the third package Lasership has mysteriously "lost" in the past year. Five days after the latest package was "Out for Deliver", it has still not arrived. After number calls to Lasership I finally got an email stating, "Lasership is unable to confirm control of your package at this time." That's code for "your package is lost of stolen". Pitiful.
Products used:
Lasership lost my package
I purchased a marble lamp from Chairish.com. The lamp was advertised as in "good, original condition" but arrived broken and re glued. After sending 17 photos illustrating the damage, Chairish steadfastly insisted the item was perfect. I had to take up my complaint with VISA's fraud department. AVOID THIS DISREPUTABLE SELLER.
Tip for consumers:
Avoid
Products used:
Purchased an antique marble lamp
John P.'s review of Nordstrom Rack earned 5 Very Helpful votes
John P.'s review of Custom Frame Solutions earned a Very Helpful vote
John P.'s review of LaserShip earned 8 Very Helpful votes
John P.'s review of Amazon Fresh earned 3 Very Helpful votes
John P.'s review of Chairish earned 32 Very Helpful votes
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I have been a loyal customer since Covid with Amazon Fresh. At the beginning, they had an issue...
My order said it was out for delivery. Suddenly got cancelled. Wouldn't let me reschedule...
