L W.

I used Amazon Fresh for the first time tonight and I am sadly very disappointed. I received my items within the 2 hour window, however my frozen items were warm at arrival. I grabbed my items as soon as I heard my doorbell ring and when I received my "delivered" text. My items arrived in a brown paper bag. I can tell the driver did not have a cooler. I do know there were 3 or 4 other orders ahead of mine for drop off. Gross. Never again. I already requested a refund.

So I ordered two items from Maurice's online. I had three $5 rewards to use, a coupon for 25% off, and my Maurice's credit card. With the card, I get 10% off my purchase and free shipping. Great. Well, one item gets canceled and all that remains is a tank top for $20. Well Maurice's decides to charge me $6.97. Well even a child could realize the math is very wrong here. With the coupon and my 10% off, I should've been paying $13. Well with three - $5 rewards, my shirt should have been free. Well Maurice's still charges me $6.97. I contact customer service, she advised my rewards were used and was of no assistance whatsoever. I contact them again explaining the situation. They refund me my money, but hardly any sort of apology. Someone else contacts me regarding this, to apologize as well as a coupon for a measly 30% off my next purchase. Amazing customer service. For someone who has been a cardholder with Maurcie's and has purchased hundreds of dollars in clothing - the company could give a $#*! less. Maybe they should hire some monkeys to work in their customer care center. They would probably do a lot better than these three representatives did.