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1 Review by L




So I ordered two items from Maurice's online. I had three $5 rewards to use, a coupon for 25% off, and my Maurice's credit card. With the card, I get 10% off my purchase and free shipping. Great. Well, one item gets canceled and all that remains is a tank top for $20. Well Maurice's decides to charge me $6.97. Well even a child could realize the math is very wrong here. With the coupon and my 10% off, I should've been paying $13. Well with three - $5 rewards, my shirt should have been free. Well Maurice's still charges me $6.97. I contact customer service, she advised my rewards were used and was of no assistance whatsoever. I contact them again explaining the situation. They refund me my money, but hardly any sort of apology. Someone else contacts me regarding this, to apologize as well as a coupon for a measly 30% off my next purchase. Amazing customer service. For someone who has been a cardholder with Maurcie's and has purchased hundreds of dollars in clothing - the company could give a $#*! less. Maybe they should hire some monkeys to work in their customer care center. They would probably do a lot better than these three representatives did.

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