Amazon Fresh

I had to order a few things in advance of a storm. Fresh, though often unreliable, had delivery times available so I made sure not to order anything that required refrigeration. When he arrived, I was outside to let the driver in. He yelled at me immediately and asked if there was an elevator, when I said no, he refused to deliver or even drop my food. My condo was, "too far from the parking lot"... all 100 feet. He said he doesn't do stairs. I offered to carry the groceries as well. He walked away and said he was rejecting my delivery. Customer service was no help. I could rebook for the middle of a snow/ice storm in two days or cancel.

No way would I have someone try to deliver during a dangerous storm. Fresh didn't care. Not about me or the person they'd be sending out in terrible weather.

I am disabled. I ordered groceries from Amazon Fresh 4 different times, and they were never delivered. They have the worst Delivery Drivers, who don't follow instructions, because I left my apartment intercom number and my phone number in the driver instructions section.

I called Amazon Fresh to make a complaint the first time, and tried to trust them to deliver properly after that, to no avail. Same thing has happened 3 more times. Amazon Fresh Delivery service is NOT RELIABLE. Period.

Amazon Fresh has forces me to shop at Walmart, because they take EBT too now, so Amazon Fresh is not the only food delivery service that accepts EBT.

I am telling everyone I know who shops with Amazon Fresh, to switch to Walmart, because it appears Amazon has so many customers, that customer service isn't really important. That sucks. Amazon's clearly illiterate or non- caring drivers suck. Amazon Fresh sucks.

I routinely order from Amazon Fresh – the majority of the deliveries have been perfectly acceptable – tonight's missed delivery is the last straw: this is the second time the delivery went to the wrong address!

The driver takes a photo of the bags by the front door – BOTH times, the photo is of the same… and different apartment. [see the photo attached – NOT my apartment!] The labels on the bags have my name and address – someone in that apartment knows they've received the wrong delivery and has been enjoying my food! WTAF.

Dudes, GPS! – How hard can it be to hit the correct address?!

Amazon Customer Service has reordered the same order to be delivered tomorrow. [I can only hope it fking arrives]

I cannot continue to use a service I don't trust. I'm done with Amazon Fresh.

The name sells you. In store, it looks great but, it's so not. The fruit was absolutely awful wet/soggy and extremely overpriced as well as the veggies. Everything in the store is extremely overpriced. The customer service was terrible as myself and the gentleman behind me. Both felt overlooked at the checkout counter waiting for over 7 minutes and was not acknowledged. The only great experience was the cashier he was the sweetest and apologized for the obvious delay and made sure the checkout was complete accurately. Thanked me and apologized again.
The store is overrated and overpriced for the lack of "freshness" you are advertising

They delivered wrong item and didn't let me put a request for refund or return. I received wrong item twice and when I tried to put a request for return they said to write a note and image of wrong item for refund. Been 2 days and there is no response.

I requested contactless, where they leave the groceries outside the door. The person who arrived called my cellphone from another cellphone, instead of using the intercom. He YELLED at me over and over when I requested he use the intercom, so I could buzz him in. It was crazy. I finally had to go down the elevator to open the front door, so he could carry all the bags up- both of us, together in the elevator. Unbelievable. Such a huge crazy scene, over something which should have only taken a few moments. 9I live on the second floor)

So,
The Amazon fresh delivery service is becoming so unreliable. 5/15/2022, I was scheduled for a delivery between the hours of 8:00pm-10:00pm. My groceries never showed up and the app showed that the driver posted that he delivered the packages at 10:11 pm and left no picture for delivered groceries either. Customer service wasn't convinced that I hadn't gotten them and that pissed me off. I was able to secure a delivery this morning 5/16/2022, but the way my groceries were packaged seemed as though someone was upset. It might be hard, but I will try not to order any groceries from Amazon anymore. I spend lots of money with Amazon, too much money to be treated like a thief.

Not reliable, not on time and refund is complicated. I ordered items that were in stock; of the dozen items I ordered only five arrived and late at that. They charged me for the items that were not delivered. Why? Then I have to get a refund and it was confusing to say the least. The people I spoke with were helpful and kind and promised to deliver some of the items the next day. Some of the items they did not have. Amazing that they keep limited stock of the items ordered.

I had a incident i think it was wednesday morning 10 30 am the worker called me a punk $#*! and i told there manager the next day and i called cooperate to tell them so im waiting to see what happens he needs to be fired because thats unacceptable i didnt say one word to the guy not one word and every time i go in there its a bunch of kids working who suppose to be adults not doing nothing but walking around looking like they in high school laughing and giggling and playing they look and act like they dont want the job or they not appreciative of the opportunity they talk to each other like they out on the corner on the street im in lorton virginia and the amazon is just built and most of the time i go to the amazon in alexandria virginia because the one around my way which is 3 min from my house i refuse to go there because of the staff the workers they awful

Every time something was missing, minimum 2 items. The last delivery was a joke. The ice cream was packed just in the paper bag and travelled to me 2 hours (my address was the last in the delivery route). Never again. Will sacrifice my time and go to the grocery. It will be cheaper and healthier to my nerves.

I have shopped here a few times in the store and the employees filling online grocery orders are constantly in the way grabbing up all the products so there's nothing left for walk in shoppers. Also I picked up a loaf of bread it was molded/expired. I bought a slice of pepperoni pizza it was nasty and greasy. I think I'll continue to shop where I was shopping before. Not a positive experience at all.

I am beyond livid. I have delivery instructions for Amazon Fresh (groceries.) (Please call when you arrive and I will meet you outside). Driver did NOT call and left groceries on the WRONG side of the building. I am 75, carrying overpacked bags without handles and cussing all the way to my door.
Not the first time this has happened but it will be the last.

Amazon fresh has gotten messed up recently. It's been a week I can it get food deliver. Also they had been short of food such as water, orange juices, corn cob, ect soon I'm going check out is either for 3 days later when it's say 2 hour delivery or no time avaible. I also think they discriminating food stamps there certain thing I not able to get. I do spend monthly cash for essentials that they good and ready for.
Theyer bananas are almost rotten. Last month I got hot ice cream. Ugly looking mangos and avocados. Are they sure they Amazon?

Terrible!

Used this service for the first time today because I'm home sick and needed supplies to feed my family including my 70lb crazy puppy. Seemed like a good idea at the time. Supposed to be delivered between 1-3pm. At 2pm my entire order was cancelled with no explanation. When I called, they said to try and place it again but that their system was having problems and a lot of people's orders are being cancelled. Well, doesn't seem like a good answer to the problem nor a reliable answer to delivery. I mean wtf? If I can't rely on you when I need you, why would I ever opt to use you again? Ridiculous. Bad on me. I should have read reviews first. Thanks Amazon.

Drivers are a crap shoot and if they don't drop your delivery off then instead of reassigning new driver so you get your order same day you have to start the entire process over and just hope the next driver you get the next day makes it.

I recieved a couple orders from ahwatukee. The orders were perfect! Then i had my service sent to 48th street warehouse. The drivers and packers are useless. Thank god frys food just started up. Frys has better variety! Bye amazon not fresh!

I was just at the Amazon fresh store on 6245 Topanga in woodland hills *******. The cashier put all the soft items on the bottom then stuffed the heavy items on top. When I tried to repack he put my change on other items and started to check out the next customer. This was unprofessional.

I tried this service FIVE times. The first two times were good -- they packaged all the frozen/refrigerated items in silver insulated bags. Then their packaging changed! They only used doubled paper bags for frozen/refrigerated items. For the next three times, I had to throw away all the frozen/refrigerated items. I have called AmazonFresh each time to complain, but nothing is changing! I give up! I do NOT recommend this service.