Amazon ESReviews 34

Ordered a product in december which was not received nor reimbursed. Still complaining. Amazon insist on receiving an email from my account which wascreated with a phone number.

Charge twice for my orders on a visa and my debit card I will like to have someone call me or send me an email with explanation and I want order anything more from Amazon es

Those liars send to me a wrong year model of laptop I complain and they promised to give me a 80 euros discount three days later but they didn't and I complain alot about this by emails until they don't respond to my emails anymore MF.

Amazon agreed to refund my order of one thousand euros into a gift card, instead of refunding my order to a bank account, because I no longer have acces to it. Instead of doing what they said they did the opposie. When i told amazon that they had to fix it or at least give me compensation they said nothing could be done, they told me not to use capital leters or else they would ban me and they sent a smiley face, knowing that i lost thousand euros because of their lies. They are horrible people, theives and liers and need to all go to jail!

This review is my experience and my opinion.
Like everyone I love a good deal so looked forward to Black Friday sale in order to purchase some new Merrell hiking shoes. They had some I liked and these were priced at a reasonable price. The shoes were on Amazon.es and showed a discounted price. I clicked on the item to find the price had gone up by nearly 40 euro.
I contacted customer service and was told the price was due to sales tax and included the shipping. I explained tax was not required here and that as a Prime member this item which was also Prime would not need a charge for shipping. The customer service person basically told me any lie he could think of to explain the price hike. He ultimately told me that although he could see the Black Friday price and the price change upon clicking to purchase I needed to send screen shots to the customer service email. He provided me with an incorrect email address. If Amazon is looking at this review I have kept a transcript of the customer services conversation including his blatant lies.
I did however obtain the correct email address and did as asked and sent two images clearly showing the Black Friday price and the price immediately after clicking on the item- this was prior to choosing size I needed.
No reply from their customer service after email was sent.
I resorted to contacting Amazon.es via Facebook, I was asked to provide more information so I posted the photos on their page too- no reply, nothing.
As a result I have to conclude that Amazon.es has been running a Black Friday Scam!
Having been a customer of Amazon in the UK, US and now in Spain I have to say the customer service here in Spain is the worst ever. For customer service agents to blatantly lie to customers is not acceptable. I would love to hear from Amazon if they can be bothered to contact me. They can do so by looking at comments on their facebook page.

I have bought hundreds of products on amazon, it is where I find the cheapest prices. One of its characteristics is that you have it at home within 24 hours (the prime shipment does not have shipping costs, it is a fee of € 36 per year).

Amazon.es is the worst on-line ordering application I have encountered. I wanted to order a lot of items for a lot of money. The answer from Amazon.es is "Amazon: sign-in attempt from 08, PT. Tap link to respond. " There was no link in the messages I received after trying 10 times to order - Henry Defalque

The truth is that one of my main trusted stores for purchases, I fully recommend it. It is 100% safe and reliable.

We have a Prime account and spend quite a lot of money on amazon.es every year (around €2000). The service used to be really friendly and reliable. However, over the last year or so, it has become so bad that I will not be renewing my Prime member when it expires this year. Here's why:

1. A significant amount of the items we order have clearly been opened and used by someone else before being sent to us (returns). When I pay for a new item, I expect a new item.

2. The "guaranteed delivery date" is now a complete joke. Not only do items not arrive the next day, they sometimes don't even arrive until the next week.

3. Returns: this is one of the main reasons why we have always trusted amazon. If a defective item was received, they used to issue credit to my account as soon as I packaged it up and dropped it at the Post Office. Now you have to wait as much as 2 weeks for a refund on items that are DOA. In other words, amazon is shifting all responsibility for defective items to you, the buyer. This is absolutely outrageous! We recently bought a vaccum cleaner, which broke the first day. The replacement was then also DOA. This whole process left us without our €200 and a vacuum cleaner for almost a month. Totally unacceptable.

This is such a shame, as amazon used to be great. Now it is worse than the high street shops and you have to wait even longer for refunds. My advice is to steer well clear and try to shop locally rather than putting more money in Bezos' pocket.

They lose product for a month and do not inform.
All prices are significantly higher than in amazon.com or amazon.co.uk
Unreliable date of delivery
They have the wrong logistics partner in Portugal (CTT expresso)
They charge 18 euros to deliver from Spain to Portugal

I received damaged vacuum cleaners. So I wanted to return it. They said that "you can send it back to us, we will refund the return cost when you send the invoice." So after I send the vacuum cleaners I ask for the refund and now they say you did not choose the correct reason for return in your Amazon account, yes because I don't speak Spanish! Awful service! They are the biggest liars! They are so hard about 32 euros in return costs. What would they do if it were about an expensive product? Do not trust them!

Last week I placed an order and the expected date was October 14 maximum. Then I received an email on a different date. When I ask for some support regarding the wrong date you deny to support me. Then I asked why my order is still in the warehouse. You told me was regarding the lack of stock for one of the products. I canceled that specific product and then I found out the product is in stock but at a different price. So amazon was just denying to send me the product with the price I already paid for it and refuse to help me to solve the problem or even give my money back. I have print screens that can prove everything. After I canceled the product that was "out of stock" - not true - I got the confirmation that I'll receive the other product until the 21st of October 9h00 am. Then a few hours later I receive an email saying the order will take 2 weeks (TWO WEEKS!) to be delivered. I paid for standard delivery and it takes less than one week. I didn't took the SUPER SLOW DELIVERY option. Please give my money back TODAY otherwise I'll copy-paste this complaint in every single social network and trust pilot. I already spent too much effort, money and time on this.

They send damaged or broken andbadly packed itemsand dont facilitate replacements, trully greedy vonpany

One month ago, amazon suspended my account and canceled several of my orders because I logged in in a different country.

One of the products was not delivered but they still charged me 340 for it. I have contacted the customer services 7 times, they always tell me the investigation department will contact in 24h, until now no one seems to care about my situation.

The only solution is to lodge a claim against amazon in my country authorities.
If you can buy the same product in a different shop, stay away from amazon.

Servicio al cliente limitado. Hacen compra venta, pero no aportan valor añadido. Ante cualquier problema la unica opcion es devolver. Una pena