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    Amazon.es

Corporate Values

Overview

Amazon.es has a consumer rating of 2.36 stars from 22 reviews indicating that most consumers are generally dissatisfied with their purchases. Amazon.es also ranks 180th among Marketplace sites. The most common issues with Amazon.es are around customer service, which is not as good as expected by some customers.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    5
  • Quality
    5
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
View ratings trends
1
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How would you rate Amazon.es?
Top Positive Review

“Fast and efficient, but much higher prices than US store.”

Eric M.
12/22/19

I've ordered tons of stuff from amazon.es with no problems. My only complaints are that most prices are significantly higher than the US store (some times as much as 2X) and that the selection is much less extensive.

See positive reviews
Top Critical Review

“Return costs”

Nonecassary N.
6/16/20

I received damaged vacuum cleaners. So I wanted to return it. They said that "you can send it back to us, we will refund the return cost when you send the invoice." So after I send the vacuum cleaners I ask for the refund and now they say you did not choose the correct reason for return in your Amazon account, yes because I don't speak Spanish! Awful service! They are the biggest liars! They are so hard about 32 euros in return costs. What would they do if it were about an expensive product? Do not trust them!

See critical reviews

Reviews (22)

Rating

Timeframe

Other

leonm34
15 reviews
61 helpful votes
February 24th, 2015
I have used Amazon for 10 years- they were great. In the last 2 years- they have out-sourced their customer service to third world countries- though polite-read a script-and can't help you at all. The products change prices daily up-down -up-down . When you get someone in USA for every 10 you speak to 1 knows what their doing-and actually helps-the rest can't deviate from the script and do nothing.
Go to Best Buy- they shall match the price- and you get immediately or free shipping.

Tip for consumers: Go To Best Buy

Q&A (2)

Answer:

Hi Margaret, Amazon Spain has English-speaking customer service agents. Write them directly in English, if you don't like or understand what they write back (yes, it happens) write again. I live in Portugal now, so I use amazon Spain much more than DE or UK because of the free shipping costs. Usually I am happy with their customer service, right now I am battling with incompetent customer service agents, I think the good ones are on holiday. It's annoying but I keep writing emails every day until someone understands the problem. I hope this helps. My best wishes, Cristina

By Cristina C.

Can’t see your question? Ask to get answers from the Amazon.es staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Descubre y compra online: electr?_nica, moda, hogar, libros, deporte y mucho m??s a precios bajos en Amazon.es. Env?_o gratis con Amazon Premium.

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