Amazon ES

I have bought hundreds of products on amazon, it is where I find the cheapest prices. One of its characteristics is that you have it at home within 24 hours (the prime shipment does not have shipping costs, it is a fee of € 36 per year).

They lose product for a month and do not inform.
All prices are significantly higher than in amazon.com or amazon.co.uk
Unreliable date of delivery
They have the wrong logistics partner in Portugal (CTT expresso)
They charge 18 euros to deliver from Spain to Portugal

I received damaged vacuum cleaners. So I wanted to return it. They said that "you can send it back to us, we will refund the return cost when you send the invoice." So after I send the vacuum cleaners I ask for the refund and now they say you did not choose the correct reason for return in your Amazon account, yes because I don't speak Spanish! Awful service! They are the biggest liars! They are so hard about 32 euros in return costs. What would they do if it were about an expensive product? Do not trust them!

One month ago, amazon suspended my account and canceled several of my orders because I logged in in a different country.

One of the products was not delivered but they still charged me 340 for it. I have contacted the customer services 7 times, they always tell me the investigation department will contact in 24h, until now no one seems to care about my situation.

The only solution is to lodge a claim against amazon in my country authorities.
If you can buy the same product in a different shop, stay away from amazon.

Amazon.es is the worst on-line ordering application I have encountered. I wanted to order a lot of items for a lot of money. The answer from Amazon.es is "Amazon: sign-in attempt from 08, PT. Tap link to respond. " There was no link in the messages I received after trying 10 times to order - Henry Defalque

Ordered a product in december which was not received nor reimbursed. Still complaining. Amazon insist on receiving an email from my account which wascreated with a phone number.

I have used Amazon for 10 years- they were great. In the last 2 years- they have out-sourced their customer service to third world countries- though polite-read a script-and can't help you at all. The products change prices daily up-down -up-down. When you get someone in USA for every 10 you speak to 1 knows what their doing-and actually helps-the rest can't deviate from the script and do nothing.
Go to Best Buy- they shall match the price- and you get immediately or free shipping.

I use Amazon in England and find it brilliant. Ive recently ordered in spain from Amazon.es and the experience had not been good. The parcel arrived with the contents in pieces with the sun tan lotions smeared all over the box. Ive tried to get help and support but of course its all in Spanish and I cannot understand what they want me to do. It appears as if they want me to send the product back which is difficult as its a big wet heap of cardboard covered in sun tan lotion. Id never order from Amazon.es again.

Those liars send to me a wrong year model of laptop I complain and they promised to give me a 80 euros discount three days later but they didn't and I complain alot about this by emails until they don't respond to my emails anymore MF.

Amazon agreed to refund my order of one thousand euros into a gift card, instead of refunding my order to a bank account, because I no longer have acces to it. Instead of doing what they said they did the opposie. When i told amazon that they had to fix it or at least give me compensation they said nothing could be done, they told me not to use capital leters or else they would ban me and they sent a smiley face, knowing that i lost thousand euros because of their lies. They are horrible people, theives and liers and need to all go to jail!

Charge twice for my orders on a visa and my debit card I will like to have someone call me or send me an email with explanation and I want order anything more from Amazon es

I have been a seller for a few years and have had a number of customer order and keep the goods they have ordered and Amazon refund them and even take the return postage from me, with me not having the goods back. They allow their customers to steal and surely this can't be legal!
If I knew that it would cost me more money selling on. Es,. It and. Fr from the UK then I wouldn't have done it and I now no longer sell using these platforms because they are dishonest and punish the sellers for the dishonest customers their site attracts.

We have a Prime account and spend quite a lot of money on amazon.es every year (around €2000). The service used to be really friendly and reliable. However, over the last year or so, it has become so bad that I will not be renewing my Prime member when it expires this year. Here's why:

1. A significant amount of the items we order have clearly been opened and used by someone else before being sent to us (returns). When I pay for a new item, I expect a new item.

2. The "guaranteed delivery date" is now a complete joke. Not only do items not arrive the next day, they sometimes don't even arrive until the next week.

3. Returns: this is one of the main reasons why we have always trusted amazon. If a defective item was received, they used to issue credit to my account as soon as I packaged it up and dropped it at the Post Office. Now you have to wait as much as 2 weeks for a refund on items that are DOA. In other words, amazon is shifting all responsibility for defective items to you, the buyer. This is absolutely outrageous! We recently bought a vaccum cleaner, which broke the first day. The replacement was then also DOA. This whole process left us without our €200 and a vacuum cleaner for almost a month. Totally unacceptable.

This is such a shame, as amazon used to be great. Now it is worse than the high street shops and you have to wait even longer for refunds. My advice is to steer well clear and try to shop locally rather than putting more money in Bezos' pocket.

The truth is that one of my main trusted stores for purchases, I fully recommend it. It is 100% safe and reliable.