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Amazon.es

Amazon.es Questions & Answers

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Here's what consumers have asked with answers from Amazon.es staff and previous consumers.

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Question:

How do i contact amazon.es in english. i have had two orders tracked as delivered, that i have not received and the carrier ( a.s.m. ) are not helpful

Answer:

Hi Margaret, Amazon Spain has English-speaking customer service agents. Write them directly in English, if you don't like or understand what they write back (yes, it happens) write again. I live in Portugal now, so I use amazon Spain much more than DE or UK because of the free shipping costs. Usually I am happy with their customer service, right now I am battling with incompetent customer service agents, I think the good ones are on holiday. It's annoying but I keep writing emails every day until someone understands the problem. I hope this helps. My best wishes, Cristina

By Cristina C.
Question:

I`m in portugal and i had a problem with gls portugal that did not bring to me a car radio i bought. what can i do

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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