Here’s what buyers have asked with answers from Amazon ES staff and previous consumers.
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Answer:
Hi Margaret,
Amazon Spain has English-speaking customer service agents. Write them directly in English, if you don't like or understand what they write back (yes, it happens) write again. I live in Portugal now, so I use amazon Spain much more than DE or UK because of the free shipping costs. Usually I am happy with their customer service, right now I am battling with incompetent customer service agents, I think the good ones are on holiday. It's annoying but I keep writing emails every day until someone understands the problem. I hope this helps.
My best wishes,
Cristina
By Cristina C., over a year old
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