How do i contact amazon.es in english. i have had two orders tracked as delivered, that i have not received and the carrier ( A.S.M. ) are not helpful

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How do i contact amazon.es in english. i have had two orders tracked as delivered, that i have not received and the carrier ( A.S.M. ) are not helpful

asked by Margaret F. on 7/25/18

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Cristina C. on 8/21/19 · Answer 1 · 2019-08-21T10:40Z

Cristina C.

on 8/21/19

Hi Margaret,
Amazon Spain has English-speaking customer service agents. Write them directly in English, if you don't like or understand what they write back (yes, it happens) write again. I live in Portugal now, so I use amazon Spain much more than DE or UK because of the free shipping costs. Usually I am happy with their customer service, right now I am battling with incompetent customer service agents, I think the good ones are on holiday. It's annoying but I keep writing emails every day until someone understands the problem. I hope this helps.
My best wishes,
Cristina

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How do i contact amazon.es in english. i have had two orders tracked as delivered, that i have not received and the carrier ( A.S.M. ) are not helpful

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