One month ago, amazon suspended my account and canceled several of my orders because I logged in in a different country.
One of the products was not delivered but they still charged me 340 for it. I have contacted the customer services 7 times, they always tell me the investigation department will contact in 24h, until now no one seems to care about my situation.
The only solution is to lodge a claim against amazon in my country authorities.
If you can buy the same product in a different shop, stay away from amazon.
Servicio al cliente limitado. Hacen compra venta, pero no aportan valor añadido. ante cualquier problema la unica opcion es devolver. Una pena
It is very good . All products are so quality and the custommer service is a very very very excellent service
I have been a seller for a few years and have had a number of customer order and keep the goods they have ordered and Amazon refund them and even take the return postage from me, with me not having the goods back. They allow their customers to steal and surely this can't be legal!
If I knew that it would cost me more money selling on .es, .it and .fr from the UK then I wouldn't have done it and I now no longer sell using these platforms because they are dishonest and punish the sellers for the dishonest customers their site attracts.
They sent me a faulty item, and then the replacement was also faulty. They expect me to pay up front to return both items to Spain which will cost me around £30. Bryan, who is apparently an executive service agent in Spain, is terrible. He just keeps threatening me that I will be charged twice if the item does not reach them on time!
Great communication. Always available for my questions. Shipping very fast. 100% recommended. I will make more deals with you in the future.
I'm sorry, but we did order and pay a month a go some stuff and until know they did not deliver every thing.
They say that the can not find our place. But you can find us easy on Google maps, GPS, .....
And if they really can not deliver, they have to pay us back.
Legally speaking, it seems that there business is not working at all.
I have bought a shoe and it was very nice and I wore it and after 2-3 days then the shoe started rubbing out and and wearing out more and more and after 2 weeks I was barely left with a seal I was so disappointed about the quality and wouldn't advise anyone to buy it again
THESE ARE COMPLETE SCAMMERS, I have been their customer for over 2 years, they don t care, i bought something on their marketplace valued at 650 and the product is damaged, now the stupid seller doesnt answer anymore and Amazon. es just hang up on me, with 5 or more of their customers representative who act like robots in disguise , arrogant as if they were the boss lol and take part with the sellers and told me that my case is closed, this is absurd, i have rights and they just accept to steal my money, what a bunch of scammers. now i m left with a 650 product i have no guarantee because the stupid seller doesnt answer and amazon garantia a to z is nonsense and completely incompetents . I would fire everyone from amazon.es if i was the boss, there are all terrible and very very greedyyy, never seen scammers like them . THEY LITERALLY STOLEN 650E FROM ME AND NOW THEY WANT TO GET AWAY WITH THIS !!!!!!!!!!! i
I use amazon uk a lot with no problems. Amazon es are just dreadful. Items dont arrive or arrive late or broken. Trying to contact them impossible never again!
I have been dealing with their staff for the past week for non-delivery of items by their buddy carrier MRW. They keep making promises of resolving the issues with the carrier but bluntly lie about everything they promise to do and do the exact opposite of what they say they would do. Frustrating, incompetent and embarrassing customer service incapable of resolving any issues. When I call to be answered in English, the call gets re-directed to Spanish staff in Dublin that are not fully competent in English. The issue of bad customer service in Spain is not new as in normal street stores the service is as pathetic and, in most cases, racially-motivated. Ultimately, the paying customer is the one getting inconvenienced, aggravated and ripped off. With a country's overall unemployment rate of 25%, certain Spaniards (at least these ones "working" for Amazon) don't seem to care much about their jobs.
I will never be ordering from this site and will certainly not be recommending it to my friends and family. Orders that were promised to be returned to their warehouse were delivered instead. Excessive charges were made to my credit card as a result and will be disputed with my bank. As a customer, I don't trust a word of what they say and feel that a 3-year toddler in another country would do a much better job. Bye bye Amazon.es!!!
I use Amazon in England and find it brilliant. Ive recently ordered in spain from Amazon.es and the experience had not been good. The parcel arrived with the contents in pieces with the sun tan lotions smeared all over the box. Ive tried to get help and support but of course its all in Spanish and I cannot understand what they want me to do. It appears as if they want me to send the product back which is difficult as its a big wet heap of cardboard covered in sun tan lotion. Id never order from Amazon.es again.
Tip for consumers: Packaging and delivery terrible don’t use Amazon.es
simplemente lo mejor de lo mejor que hay en servicio y eficacia son muy efficientes se lo recomiendo a todo el mundo porque son de fiar.
Two very good experiences until now. Fast shipping and low price to Portugal. Very good quality of their products and as described. Recommend.
Siempre que he comprado algo, a sido 100% satisfactorio. Envio, descripcion, contacto con el vendedor.
I have used Amazon for 10 years- they were great. In the last 2 years- they have out-sourced their customer service to third world countries- though polite-read a script-and can't help you at all. The products change prices daily up-down -up-down . When you get someone in USA for every 10 you speak to 1 knows what their doing-and actually helps-the rest can't deviate from the script and do nothing.
Go to Best Buy- they shall match the price- and you get immediately or free shipping.
Tip for consumers: Go To Best Buy
Una de mis tiendas favoritas, gran variedad de productos, rapidez en los envios, y una garantia de sus productos inigualable. Tiene periodicamente ofertas increibles, solo hay que estar atentos para realizar la compra y si añadimos el servicio postventa, tendremos la compra perfecta.
Customer Questions & Answers
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Hi Margaret, Amazon Spain has English-speaking customer service agents. Write them directly in English, if you don't like or understand what they write back (yes, it happens) write again. I live in Portugal now, so I use amazon Spain much more than DE or UK because of the free shipping costs. Usually I am happy with their customer service, right now I am battling with incompetent customer service agents, I think the good ones are on holiday. It's annoying but I keep writing emails every day until someone understands the problem. I hope this helps. My best wishes, Cristina
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