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Helena B.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Shopping

Member since October 2019

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1 Review by Helena

Last week I placed an order and the expected date was October 14 maximum. Then I received an email on a different date. When I ask for some support regarding the wrong date you deny to support me. Then I asked why my order is still in the warehouse. You told me was regarding the lack of stock for one of the products. I canceled that specific product and then I found out the product is in stock but at a different price. So amazon was just denying to send me the product with the price I already paid for it and refuse to help me to solve the problem or even give my money back. I have print screens that can prove everything. After I canceled the product that was "out of stock" - not true - I got the confirmation that I'll receive the other product until the 21st of October 9h00 am. Then a few hours later I receive an email saying the order will take 2 weeks (TWO WEEKS!) to be delivered. I paid for standard delivery and it takes less than one week. I didn't took the SUPER SLOW DELIVERY option. Please give my money back TODAY otherwise I'll copy-paste this complaint in every single social network and trust pilot. I already spent too much effort, money and time on this.

Helena Has Earned 3 Votes

Helena B.'s review of Amazon.es earned 3 Very Helpful votes

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