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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,736
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

North Carolina
4 reviews
10 helpful votes
Follow david b.
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I have purchased various products at amazon from books, magazines, shoes, clothes, outdoor gear, and even an imac. I have always been impressed with their quick shipping. You can also avoid shipping charges though various amazon promotions. If you do purchase something and then change your mind about needing the product you will be stuck with return shipping, but to me is understandable.

Date of experience: February 17, 2011
Pennsylvania
14 reviews
21 helpful votes
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I have ordered merchandise, both new and used from Amazon.com many, many, many times over the past few years... everything from movies to shoes to aquarium supplies and have always been pleased with the service and speed of delivery.

Date of experience: February 17, 2011
Texas
3 reviews
2 helpful votes
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My Husband and I order from Amazon all the time the prices are great and the shipping is very reasonable and you can always get any information you need on refunds and returns and such. I highly recommend this site for anyone buying online!

Date of experience: February 17, 2011
Ohio
2 reviews
2 helpful votes
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I've been ordering items off Amazon for the past 6 years, and I have yet to have a bad experience with them (knock on wood). Eveything to college textbooks to TVs, it all been hassle-free. Granted there are times when items aren't shipped out as fast as Amazon says they will be, but if it's going to be late, Amazon has always sent me emails explaining it will be late.

The trick to making the smaller purchases worth it, like one reviewer stated, is to order $25 worth of stuff in a single order to qualify for the free shipping. You have to wait a few extra days most of the time, but if you can put up with the wait, it ends up being a good deal.

My one complaint (annoyance really) about Amazon are the fluctuating prices. I've seen item prices start at a specific amount drop by $50, then jump up by $75, only to drop by $60. All in a single week. My opinion: if you're considering purchasing something large at Amazon, watch the price for a few days before you buy it. Nothing is more annoying than a price dropping $50 a day after you buy the item.

Overall a great site to buy from!

Date of experience: February 13, 2011
Indiana
8 reviews
9 helpful votes
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I've bought from amazon a lot of things. Never ever has a transaction gone bad. Love them!

Date of experience: February 10, 2011
Canada
7 reviews
24 helpful votes
Follow A M.
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The site is great!
February 4, 2011

The site is great!
It offers good items with great prices. And it provides a safe environment for customers if the products and orders are fulfilled by Amazon directly.
Sellers in general try to provide good customer satisfaction because otherwise they may get a bad rating.
In general it has been a good experience purchasing from amazon. And if there is a problem, chances are that you can get a refund.
One cool thing I like from amazon is that it offers product reviews and at the same time in some cases you can see what customers buy more often among related products of your interest. This helps to make knowledgeable decisions before buying.
Best regards! :)

Date of experience: February 4, 2011
Virginia
7 reviews
33 helpful votes
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This site is the best!
February 3, 2011

This site is the best! I look here to figure out fair prices for my business, get ideas, and just browse. It is my "window shopping" while I recover from surgery. I love it! Amazon Prime is amazing and if you are a student (college?), you get a year's trial! I am using it to it's max. :) I love it and can't rave enough about them. They go above and beyond if you are willing to work with them. I have worked customer support and I can pull some strings if I wanted to, but being nice is all that's necessary and I love it. Amazon is top notch.

Date of experience: February 3, 2011
Florida
3 reviews
5 helpful votes
Follow M T.
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Been buying for years, always the best price and great customer service!

Date of experience: February 3, 2011
Tennessee
2 reviews
23 helpful votes
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I love amazon
January 31, 2011

I love amazon. While all online stores are likely to have some customer service issues from time to time, I find amazon easy to deal with. You can find almost anything you want and with their marketplace you can often find things cheaper than in a regular store. I am a big music buyer (yes I still buy CDS, lol) and amazon is one of the reason many mom and pop shops are going out of business because I can find music I like for much cheaper and relatively quick to. Love amazon.

Date of experience: January 31, 2011
Texas
2 reviews
0 helpful votes
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Most of times are good, will continue to buy from it

Date of experience: January 30, 2011
California
5 reviews
16 helpful votes
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Love Amazon
January 28, 2011

Love Amazon. They have promotions once in awhile (Amazon prime for mom or college students, free MP3 credit). My orders ship and arrive on time. Good selection and good prices. =)

Date of experience: January 28, 2011
Wisconsin
1 review
2 helpful votes
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I do a lot of shopping and have NEVER had a problem with Amazon directly - I try to make sure I'm buying something that comes from Amazon and not someone from their Amazon Marketplace. I'd bet that a lot of the negative experiences are from the marketplace sellers. And I love the free shipping!

Date of experience: January 27, 2011
West Virginia
4 reviews
5 helpful votes
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Always a great way to find low prices. I've never had a problem.

Date of experience: January 27, 2011
California
2 reviews
3 helpful votes
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I love, love, Amazon.com
January 21, 2011

I love, love, Amazon.com. I am the Prime member, so I get free 2 day shipping. I buy almost everything on Amazon, electronics, food, dog toys... the prices are most of the time the best on the internet, and with one click I order stuff one day, and the day after it sits on my porch. Love it!

Date of experience: January 21, 2011
California
1 review
0 helpful votes
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Has everything i need and delivery everything very quickly!

Date of experience: January 10, 2011
Virginia
2 reviews
5 helpful votes
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I usually don't order from other merchants that sell on amazon, it's just too much of a hassle (plus the shipping is more expensive). I order directly from amazon because I think it's safer and cheaper (I aim for the free shipping).

I've ordered from Amazon since 2006, and I usually order books for my classes. They ship pretty quickly. My shipments usually arrive about 3-4 days (at most a week) after I order. I always try to get their free shipping by ordering over $25, but right now I have the prime account (free for students) w/amazingly fast shipping.

My one complaint is that if you send a present & don't opt to have it wrapped, they put the note in the box with the present. I thought the note would be a sticker on the box, but it's not. By the way, their shipping is through Fedex.

Overall, I'm pretty satisfied.

Date of experience: January 6, 2011
Ohio
2 reviews
5 helpful votes
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The best seller website on the web. I've made at least 50 purchases from them in the past year and am very pleased!

Date of experience: January 4, 2011
Virginia
2 reviews
3 helpful votes
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I enjoy shopping at amazon they carry just about everything. The customer service and prices are great! I get my items usually withing two days. I am probably one of their best customers

Date of experience: December 30, 2010
GB
5 reviews
17 helpful votes
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:)
December 29, 2010

:)

Date of experience: December 29, 2010
Florida
2 reviews
5 helpful votes
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They stand by their orders and offer refunds to products you don't want!

Date of experience: December 22, 2010