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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,626
shipping
1,620
returns
1,421
quality
1,538

We monitor reviews for authenticity

California
4 reviews
15 helpful votes
Follow EC C.
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DO NOT ORDER FROM yanksmart.com or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or on ebay
Own by DAI WEN MIAN
Dacheng Building A#202, Baotian, Tangxia Town
Ruian City, Zhejiang Porvince, *******
China
*******1820
I purchased a 20" Stainless Steel square LED rain shower head from Mr. Wen Mian Dai or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or yanksmart.com on ebay. It broke after less than a year and he refused to honor the two years warranty on his product. Avoid doing business with this company with many names but same owner Dai Wen Mian *******@hotmail.com

Date of experience: September 6, 2011
Costa Rica
6 reviews
14 helpful votes
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Purchased hundreds and hundreds of things here. No complaints at all, it is a great place to buy. It has something that I can't still point out completely that makes it stand out from the crowd. I've thought about it long and hard as I want to understand this je ne sais quoi to use in some of my work, but still haven't fully pointed it out.

I think it goes somewhere around ease of use, great policies on returns, fast shipping, amazon prime and good products all around. But, there are still a few things that I feel that can't explain.

That being said, fully recommended.

Date of experience: September 4, 2011
GB
21 reviews
130 helpful votes
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Great service if you purchase items via amazon directly not by other people selling, I only really trust big company's or Amazon itself. Very fast shipping for most items I've bought, very nice website. Recommended.

Date of experience: September 2, 2011
Texas
3 reviews
1 helpful vote
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Always the best site for all those hard to find items, and great prices for easy to find items!

Date of experience: September 1, 2011
GB
19 reviews
83 helpful votes
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Great shopping experience, 1000's of products, all available to view online.

Delivery is fast and often free, 9 times out of 10 they are cheaper than other retailers.

I love the wishlist application, a great way to build a birthday or wedding shopping list. A great way to preorder games and DVD's before release, and you only have to pay the lowest price on release day.

I will continue to send buy business Amazon' way.

Date of experience: August 30, 2011
Hawaii
3 reviews
14 helpful votes
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I have had an account with Amazon.com for about 7 years. Generally, I buy books, CD. LP's and camera and binoculars from them. They offer a wide selection of merchandize, and a buyer to listen to samples of CD tracks before they buy They also good checkout and cart system. E-mail annoucements are almost daily and informative, I don't like their system of shipping rates enforced on their sellers's which can be as expensive as the new or used item you are buying. Shipping time by them or vedors is generally very slow and just terrible, You could wait as much a month if you chose "standard" shipping, and expedited shipping is tooo expensive. Amazon needs to strike a "volume" of merchandize deal with USPS to ship everything at discounted and lower Priority Mail rates. Give the customer a break, and allow vendors not be forced to use bulk mail to ship which takes weeks to get, and sometimes loses the item shipped.

Date of experience: August 25, 2011
Washington
1 review
5 helpful votes
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Refurbished Guitar Hero drumset was described as "100% guaranteed to work". Part of it did not work at all when we received it, so we had to pay another $28 to send the part back. They eventually replaced it, but ignored all my requests to refund the shipping cost. It was a lot of work and for what it ended up costing us, we could have bought a brand new one with a little more money. I will not ever purchase from this company again.

Date of experience: August 24, 2011
Illinois
15 reviews
99 helpful votes
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Recently purchase my kindle, and after the hype I was sure ready to feel the let down. Turns out it never came.

With the population of the vast majority of books I would like to read in the next 10 years, the kindle has opened a whole new world to me. I read treasure island last week, just while on the metro. Truly superb.

I am also 100% in love with the product suggestions as they are bang on and are the reason I read the hunger games. I have now fully converted to the e-reader (other than text books) and do not think that I will be going back any time soon. (perhaps for the beach I can make an exception, seems the kindle may be a bit fearful of the sand.)

Date of experience: August 23, 2011
California
5 reviews
18 helpful votes
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If you sign up for Amazon mom, their services are awesome. 2 day shipping for free? Also, the prices are like Costco, maybe you can find it cheaper somewhere else but for sure you are not overpaying.

Date of experience: August 22, 2011
California
4 reviews
9 helpful votes
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Always order my stuff from Amazon. They deliver fast and usually before their Estimated delivery time. Love them!

Date of experience: August 21, 2011
Washington
8 reviews
33 helpful votes
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I bought a used phone that was said to be barely used and list price was 115.00. When it arrived, i was amazed at how "barely used" it really was :) the phone was in excellent condition and had all original papers in factory packaging. I was very satisfied with my purchase, not because of just the condition, but i got it for over 200.00 dollars off msrp!

Date of experience: August 20, 2011
Utah
12 reviews
39 helpful votes
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I highly recommend this site. Wonderful finds and cheap prices just like want i want.

Date of experience: August 19, 2011
Indiana
37 reviews
108 helpful votes
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I ordered 2 cell phone cases from Amazon. Really affordable, got 2 for the price of one at the mall. I like how easy it is, i got an Amazon gift card at Walgreen's, loaded the money on it, and paid. They send me emails with updates on my order...(Now I'm awaiting arrival of my order, will base stars on satisfaction)...

Date of experience: August 19, 2011
California
3 reviews
9 helpful votes
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WAY TOO COOL!
August 18, 2011

WAY TOO COOL! I've bought from this site plenty of times and only had a proble once (bought a pair of aviatores for $1.25, they were great but they were missing a plastic nose piece. Long story short I contacted the distributor and ended up with three extra pairs of sunglasses) It all really depends on who you buy from, if it is CRAZY cheep or it has bad/no reviews then you may be taking a risk. Otherwise it should always be a great experience! PLUS! NO TAX IN CALIFORNIA!

Date of experience: August 18, 2011
Singapore
3 reviews
15 helpful votes
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I have been an Amazon.com customer for over 2 years now, and I've had pretty much good experience overall.

Date of experience: August 18, 2011
California
2 reviews
1 helpful vote
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So far, excellent experiences though pricing can be a little high. Honestly, mostely fair though.

Date of experience: August 11, 2011
Kansas
2 reviews
5 helpful votes
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I have purchased many items over the years and have never had a problems with anything I've purchased. They are great about everything!

Date of experience: August 11, 2011
California
2 reviews
3 helpful votes
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I have spent more than $5,000 on amazon.com since it was established. I have had no problem with amazon at all. Once I bought a PSP from them and it was stolen when the post office delivered. I contacted amazon, and they sent another one immediately. I was extremely impressed.

Date of experience: August 11, 2011
Connecticut
53 reviews
313 helpful votes
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Hands down best "everything" store there is on the web. Great deals, fast shipping, good customer service. I can buy a book for $5 on Amazon that would normally be $25 elsewhere. I also love their free super saver shipping, where you get free shipping if your order totals $25 or over. This qualifies for most items on Amazon but not with the individual sellers. As far as they go, I do buy from individual sellers frequently. Books, mostly. I wouldn't be caught dead buying any craft supplies on Amazon, though. The shipping is something like $7 for a pack of stickers! That's the only gripe I have. Everything else is great. I also love their Personal Recommendations. Always right on the money with what I like... and always makes me end up buying more stuff than I originally planned! With me, I go on for something specific and end up going on an Amazon shopping spree (and going broke lol). Love!

Date of experience: August 10, 2011
Texas
2 reviews
3 helpful votes
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I've had good experiences with Amazon for DVDs, toys, music, and books. My orders have always arrived quickly and the prices are great.

Date of experience: August 10, 2011