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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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DO NOT ORDER FROM yanksmart.com or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or on ebay
Own by DAI WEN MIAN
Dacheng Building A#202, Baotian, Tangxia Town
Ruian City, Zhejiang Porvince, *******
China
*******1820
I purchased a 20" Stainless Steel square LED rain shower head from Mr. Wen Mian Dai or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or yanksmart.com on ebay. It broke after less than a year and he refused to honor the two years warranty on his product. Avoid doing business with this company with many names but same owner Dai Wen Mian *******@hotmail.com
Purchased hundreds and hundreds of things here. No complaints at all, it is a great place to buy. It has something that I can't still point out completely that makes it stand out from the crowd. I've thought about it long and hard as I want to understand this je ne sais quoi to use in some of my work, but still haven't fully pointed it out.
I think it goes somewhere around ease of use, great policies on returns, fast shipping, amazon prime and good products all around. But, there are still a few things that I feel that can't explain.
That being said, fully recommended.
Great service if you purchase items via amazon directly not by other people selling, I only really trust big company's or Amazon itself. Very fast shipping for most items I've bought, very nice website. Recommended.
Always the best site for all those hard to find items, and great prices for easy to find items!
Great shopping experience, 1000's of products, all available to view online.
Delivery is fast and often free, 9 times out of 10 they are cheaper than other retailers.
I love the wishlist application, a great way to build a birthday or wedding shopping list. A great way to preorder games and DVD's before release, and you only have to pay the lowest price on release day.
I will continue to send buy business Amazon' way.
I have had an account with Amazon.com for about 7 years. Generally, I buy books, CD. LP's and camera and binoculars from them. They offer a wide selection of merchandize, and a buyer to listen to samples of CD tracks before they buy They also good checkout and cart system. E-mail annoucements are almost daily and informative, I don't like their system of shipping rates enforced on their sellers's which can be as expensive as the new or used item you are buying. Shipping time by them or vedors is generally very slow and just terrible, You could wait as much a month if you chose "standard" shipping, and expedited shipping is tooo expensive. Amazon needs to strike a "volume" of merchandize deal with USPS to ship everything at discounted and lower Priority Mail rates. Give the customer a break, and allow vendors not be forced to use bulk mail to ship which takes weeks to get, and sometimes loses the item shipped.
Refurbished Guitar Hero drumset was described as "100% guaranteed to work". Part of it did not work at all when we received it, so we had to pay another $28 to send the part back. They eventually replaced it, but ignored all my requests to refund the shipping cost. It was a lot of work and for what it ended up costing us, we could have bought a brand new one with a little more money. I will not ever purchase from this company again.
Recently purchase my kindle, and after the hype I was sure ready to feel the let down. Turns out it never came.
With the population of the vast majority of books I would like to read in the next 10 years, the kindle has opened a whole new world to me. I read treasure island last week, just while on the metro. Truly superb.
I am also 100% in love with the product suggestions as they are bang on and are the reason I read the hunger games. I have now fully converted to the e-reader (other than text books) and do not think that I will be going back any time soon. (perhaps for the beach I can make an exception, seems the kindle may be a bit fearful of the sand.)
If you sign up for Amazon mom, their services are awesome. 2 day shipping for free? Also, the prices are like Costco, maybe you can find it cheaper somewhere else but for sure you are not overpaying.
Always order my stuff from Amazon. They deliver fast and usually before their Estimated delivery time. Love them!
I bought a used phone that was said to be barely used and list price was 115.00. When it arrived, i was amazed at how "barely used" it really was :) the phone was in excellent condition and had all original papers in factory packaging. I was very satisfied with my purchase, not because of just the condition, but i got it for over 200.00 dollars off msrp!
I highly recommend this site. Wonderful finds and cheap prices just like want i want.
I ordered 2 cell phone cases from Amazon. Really affordable, got 2 for the price of one at the mall. I like how easy it is, i got an Amazon gift card at Walgreen's, loaded the money on it, and paid. They send me emails with updates on my order...(Now I'm awaiting arrival of my order, will base stars on satisfaction)...
WAY TOO COOL! I've bought from this site plenty of times and only had a proble once (bought a pair of aviatores for $1.25, they were great but they were missing a plastic nose piece. Long story short I contacted the distributor and ended up with three extra pairs of sunglasses) It all really depends on who you buy from, if it is CRAZY cheep or it has bad/no reviews then you may be taking a risk. Otherwise it should always be a great experience! PLUS! NO TAX IN CALIFORNIA!
I have been an Amazon.com customer for over 2 years now, and I've had pretty much good experience overall.
So far, excellent experiences though pricing can be a little high. Honestly, mostely fair though.
I have purchased many items over the years and have never had a problems with anything I've purchased. They are great about everything!
I have spent more than $5,000 on amazon.com since it was established. I have had no problem with amazon at all. Once I bought a PSP from them and it was stolen when the post office delivered. I contacted amazon, and they sent another one immediately. I was extremely impressed.
Hands down best "everything" store there is on the web. Great deals, fast shipping, good customer service. I can buy a book for $5 on Amazon that would normally be $25 elsewhere. I also love their free super saver shipping, where you get free shipping if your order totals $25 or over. This qualifies for most items on Amazon but not with the individual sellers. As far as they go, I do buy from individual sellers frequently. Books, mostly. I wouldn't be caught dead buying any craft supplies on Amazon, though. The shipping is something like $7 for a pack of stickers! That's the only gripe I have. Everything else is great. I also love their Personal Recommendations. Always right on the money with what I like... and always makes me end up buying more stuff than I originally planned! With me, I go on for something specific and end up going on an Amazon shopping spree (and going broke lol). Love!
I've had good experiences with Amazon for DVDs, toys, music, and books. My orders have always arrived quickly and the prices are great.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)