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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,738
value
1,627
shipping
1,621
returns
1,422
quality
1,539

We monitor reviews for authenticity

Texas
2 reviews
3 helpful votes
Follow Audri R.
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I've had good experiences with Amazon for DVDs, toys, music, and books. My orders have always arrived quickly and the prices are great.

Date of experience: August 10, 2011
Australia
4 reviews
5 helpful votes
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A first class website and pleasant shopping experience always!

Date of experience: August 9, 2011
Oregon
2 reviews
7 helpful votes
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I tell ya stay away from amazon at all cost mainly sellers, for i sold dozens of cool item s and didnt have a complaint one about my performance until someone trying to freeload came in and claimed never recieved item, which is a lie, for the post office found the evidence where it was delivered to this person, and i had tracking number, tried and tried to contact customer service kept getting the passoffs, frustrating and then they told me they didnt understand to avoid answering me, so i recommend ebay or similar first to sell product but still be careful, for they just make money and don't wanna deal on amazon, i don't mind buying stuff there occasionly for their great prices, but still i reported the problem and still got the passoff. Customer service is just bad quality and half the people turn a deaf ear!

Date of experience: August 5, 2011
California
3 reviews
8 helpful votes
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I have never had a problem with ordering items from this site - it's amazing! I only wish they also sold clothing!

1 - they really do have an endless selection of shoes, accessories, and purses. This is a great alternative to traditional shopping because I hate having to go to 5 different stores, sift through limited styles, and then still not find what I'm looking for. With endless.com you can put in a price range, color, style, and hundreds of results come up. It's just faster and more efficient than scouring stores for what you want.

2 - their free 2 day shipping has never been late in my experience. It's fast and FREE. So when I need/want something, I don't have to worry about wasting money on shipping on something that may not fit or look right when it arrives.

3 - free return shipping is also a huge plus with this site. Again, I have not had any problems with the return shipping or refunds.

This site was key when I needed shoes to go with my wedding dress. It was 2 weeks before my wedding day, and I didn't have the time or energy to map out shoe stores to find what I needed. I was able to just go online, pull up the style and potential colors I wanted, and order 5 pairs. They arrived in 2 days, I tried them all on, found the perfect pair, and easily return shipped the remaining 4 pairs. This kind of reliability and performance is why I don't worry about ordering from them.

Date of experience: August 5, 2011
Virginia
3 reviews
13 helpful votes
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Great sight to buy mostly anything. Have bought products on this sight when I could have drove to a nearby store.

Date of experience: August 4, 2011
DO
3 reviews
24 helpful votes
Follow Vianely G.
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To me, this is the most amazing market on the web. They are very serious with their work, it doesn't matter if the items are being sale from them or from a third party, they always fulfill what they promise. Prices may vary a lot as they have many people and companies offering their products, but you can yet find very good prices, as you have a lot to choose from, and very important the shipping time is always, always, as they say it will be... or less. I have bought 76 items from this site, I am not the bigger buyer, but I can speak through my experience.

Date of experience: August 4, 2011
Minnesota
4 reviews
6 helpful votes
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What can I say...
August 3, 2011

What can I say... I love these guys... I always buy my books with them!

Date of experience: August 3, 2011
France
3 reviews
8 helpful votes
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I have ordered from Amazon com, Amazon.co.uk and Amazon.fr. All items have been cheap, good quality, arrived in a very short time and well packaged. Superb site for all sorts of stuff and so handy when you live very rurally like I do. Their wish list feature is a brilliant idea and has helped me no end when buying presents for my families birthdays etc as they live in the UK and I live in France. I recommend them to every one.

Date of experience: August 3, 2011
District of Columbia
32 reviews
273 helpful votes
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I've used Amazon.com about a dozen times within the past few years and have had zero problems. I will definately continue to use it, it's one of the few reliable sites out there to me.

Date of experience: August 2, 2011
California
10 reviews
23 helpful votes
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LOVE this website
July 28, 2011

LOVE this website. Get Amazon Prime - totally worth the $80 per year to get whatever you order in two days. It's my go-to website for cat food, house stuff, and books.

Date of experience: July 28, 2011
New York
2 reviews
6 helpful votes
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I love me some Amazon. Com. Practically anything one could think of to purchase can be found here and for us serious shoppers that's as close to heaven you'll come to here on earth. Everything I've ordered from Amazon has always been delivered before the estimated time and has arrived in perfect condition. I must earmark this message since it will probably be the only positive one I'll write. Isn't that a shame that we have a myriad of slip-shod sites to chose from and so few jewels?

Date of experience: July 28, 2011
New York
76 reviews
293 helpful votes
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I have ordered many items from amazon.com over the years. They are dependable and have great prices. I have also ordered from the amazon marketplace and have gotten even better deals on occasion than what amazon's offering price for an item was. On eof the best things about this site is that they offer reviews on their items from the consumer so you can get an idea of what real people think of the item you plan on purchasing. This can be especially helpful if you are buying household or electronics of any kind. These reviews have made a difference as to whether or not I purchased an item. I have never had a bad experience with this site and will continue to utilize it for my shopping needs. Great site!

Date of experience: July 27, 2011
Oklahoma
10 reviews
21 helpful votes
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It's my favorite place to buy anything online. Extremely well put together site. I've spent more money on amazon than all the other sites combined. I've shopped with them for around 8 years. Pretty much anything you could want shopping wise you can order it on amazon. E-books, mp3's, digital games, android apps, clothes, books, cd's, furniture, etc. They have lately been pushing much harder into the digital distribution area with their mp3's and their cloud service. Like I said, my favorite place to shop.

Date of experience: July 24, 2011
Arkansas
6 reviews
38 helpful votes
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I have been very satisfied with Amazon. I have bought Christmas gifts for my family and electronics for myself. I bought a Kindle and so far have been able to read for 0 dollars because they have so many out-of-copyright books. I had to return an item once that I bought by mistake and it went very smoothly. The shipping has mostly been free and the prices better than competitive.

Date of experience: July 23, 2011
Ukraine
3 reviews
13 helpful votes
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I know it's the largest and entire ecommerce world looks up to amazon, but I personally don't like when finding a product is like a quest

Date of experience: July 19, 2011
Texas
2 reviews
2 helpful votes
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Did you ever wonder why this site is the No. 1 on-line retailer? It has to be because they make sure the customer is satisfied. You have a problem? Contact them and its taken care of. That also happens to be the only area where you might run into a problem since they outsource their help to some Third World country where the help is apparently reading from a script if you call, and just send you a scripted comment if you write. Sometimes it won't even have a thing to do with your problem! This is the one area Amazon needs to improve upon. Otherwise, I can find items there I can't find elsewhere at a decent price - and always make sure to order at least $25 worth of stuff so I don't get stuck with paying shipping. No complaints about the service - I seem to order at least $100 worth of stuff from them per month. Now... if they'd just quit inundating people with ads for their Kindle - its the first thing you see when you go to the site - enough already!

Date of experience: July 11, 2011
New York
5 reviews
13 helpful votes
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LOVE this site!
July 8, 2011

LOVE this site! Order anything I can from it--so easy, and the free shipping over $25 is amazing!

Date of experience: July 8, 2011
Arizona
4 reviews
5 helpful votes
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They are top rated
July 6, 2011

They are top rated. Their products and service is beyond outstanding. When I had a problem with 2 purchases at two different times, They made good even though the sellers did not.

Date of experience: July 6, 2011
California
4 reviews
13 helpful votes
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Recently bought LA Noire from here, great price! Never had any issues will recommend to anyone.

Date of experience: July 6, 2011
Washington
3 reviews
3 helpful votes
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I just really love Amazon! Just started on here and haven't ordered anything in a while but you know - just wanted to say how much I love it!

Date of experience: July 4, 2011