business logo of Amazon

AmazonReviews 11,118

2.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amazon?
grey star
grey star
grey star
grey star
grey star

Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

Virginia
7 reviews
3 helpful votes
Follow john l.
Unfollow john l.
Share Review
Report Review

First place to go when looking for items and deals.

Date of experience: February 11, 2015
Indiana
1 review
0 helpful votes
Follow Carol A.
Unfollow Carol A.
Share Review
Report Review

Amazon.com and Amazon prime have save me lots of money and convenience with free shipping

Date of experience: February 10, 2015
Oregon
18 reviews
40 helpful votes
Follow debra H.
Unfollow debra H.
Share Review
Report Review

I love using Amazon
February 10, 2015

I love using Amazon.
They have what I want and always at a super price. Returns are
A fantastic breeze. The honesty blows me away in this day of
Gip and creepy.

Date of experience: February 10, 2015
GB
3 reviews
2 helpful votes
Follow Andy M.
Unfollow Andy M.
Share Review
Report Review

Good range of stuff; watch out for whether the shipping is included.

Date of experience: February 10, 2015
Virginia
8 reviews
5 helpful votes
Follow Debbie R.
Unfollow Debbie R.
Share Review
Report Review

No matter what I get from Amazon the product, service and prices are great!

Date of experience: February 10, 2015
GB
5 reviews
4 helpful votes
Follow Harman S.
Unfollow Harman S.
Share Review
Report Review

I'm addicted to Amazon!
February 10, 2015

I'm addicted to Amazon! Most weeks there's something I need that I find cheaper on Amazon, and now I've subscribed to AmazonPrime I get it next day for free.

Date of experience: February 10, 2015
Idaho
3 reviews
17 helpful votes
Follow Al P.
Unfollow Al P.
Share Review
Report Review

Amazonprime saves me so much time and money. I'd rather shop online than drive all over looking for something specific. With amazon I can read real reviews, buy without leaving the house and get free shipping. If you have a legit need to return and it was no fault of your own they are fair about refunds.

Date of experience: February 10, 2015
Oregon
3 reviews
1 helpful vote
Follow Crystal -.
Unfollow Crystal -.
Share Review
Report Review

I love it probably one of the most convenient places for me to shop

Date of experience: February 10, 2015
California
1 review
0 helpful votes
Follow barbara w.
Unfollow barbara w.
Share Review
Report Review

When I first found Amazon, I thought I had discovered the Arc of the Covenant! That was many years ago however. Now I find that some of their marketers are very unreliable. It is hard to get hold of the right people when needed or get a response from them. When you contact Amazon with the problem, they always have to "Investigate" your claim. My last complaint took over a month, because seller wasn't responding to them either! What was to investigate? I did not receive my merchandise, and I had sent copies of email to Amazon, that I had sent to the seller, trying to resolve the issue, ones which went unanswered to this day! I finally got a resolution. It was, "Okay, here's a refund!" No reason, no explanation, and no GPS, so my trip had to be cancelled and rescheduled, and a last minute GPS was purchased from another retailer, costing me more than I wanted to pay and that it was worth, because I was left in the lurch. To add insult to injury, Amazon is still allowing this seller to sell on their site. Amazon prices are not what they used to be and the shipping costs will eat you up! They have outgrown their usefulness. I'll shop there if I have to, if I can't find what I want any where else.

Date of experience: February 9, 2015
Illinois
9 reviews
9 helpful votes
Follow tabytha g.
Unfollow tabytha g.
Share Review
Report Review

Amazon is the best
February 10, 2015

Amazon is the best. Anything that I ever need is available there. Seriously, ive never been looking for any item that i couldn't find on amazon. The prices are always fair and plus with prime I can get free two day shipping. Which I cant even begin to describe how much I love that. The customer service is always extremely good and they are excellent about having to have returns or if your package gets lost or damaged. They are very easy to work with and by far my favorite for online shopping.

Date of experience: February 9, 2015
New Jersey
5 reviews
9 helpful votes
Follow PAULINA Q.
Unfollow PAULINA Q.
Share Review
Report Review

I bought a comforter that the description was for full/queen. Package Said Queen only. Comforter was too big. I wanted to return it, Amazon referred me to the vendor, nor amazon or vendor took care of my return. I will never buy off Amazon again!

Date of experience: February 9, 2015
Thailand
2 reviews
23 helpful votes
Follow Alex Z.
Unfollow Alex Z.
Share Review
Report Review

From the few times I used Amazon, I was very satisfied. Even while I live in another country, they still deliver fast and the prices are good. They have a good choice in everything and sometimes it can be hard to make a choice. I always like to have a look by the bargains and todays deals.

Date of experience: February 9, 2015
Illinois
6 reviews
4 helpful votes
Follow Alan M.
Unfollow Alan M.
Share Review
Report Review

Useless on Kindle Tablets,,, any attempt to install,, only respondes with,,"unsupported device,"
The folks at Kindle Still hav'nt gotten it together,, to program their format to accept, both that,,,,
Adobe Flash Player,, And Google Play,, i tunes,, apps,, etc,!,
You'll have to junk your Kindle and get a Windows Ready Laptop,!

Date of experience: February 9, 2015
South Carolina
4 reviews
0 helpful votes
Follow Melissa P.
Unfollow Melissa P.
Share Review
Report Review

A little slow to receive items but overall good experiences!

Date of experience: February 9, 2015
GB
6 reviews
13 helpful votes
Follow Kelly T.
Unfollow Kelly T.
Share Review
Report Review

I am a frequent online shopper so I signed up for Prime. I am becoming more and more frustrated with the service. They will allow members to list items as prime eligible and then the product isn't available to ship for a month. Also, I have major price gouging so be an informed consumer about half the time it is actually a deal or just fair market value. Also pay attention to the availability to ship terms very small and often don't appear until you add it to your cart.

Date of experience: February 9, 2015
GB
24 reviews
217 helpful votes
Follow Patrick M.
Unfollow Patrick M.
Share Review
Report Review

Amazon has become a growing convenience in shopping. It is good for many books which are not too specialised, for electrical items, for household items. Service I have found is generally excellent and payment can be linked with PayPal.

Date of experience: February 9, 2015
GB
2 reviews
1 helpful vote
Follow drita M.
Unfollow drita M.
Share Review
Report Review

Absolutely fantastic
February 9, 2015

Absolutely fantastic. Can't imagine life without Amazon. Very very helpful in every single aspect. Saves time and money.

Date of experience: February 9, 2015
Indiana
11 reviews
45 helpful votes
Follow Christine H.
Unfollow Christine H.
Share Review
Report Review

Love this site
February 9, 2015

Love this site. Your orders come immediately and if there is a problem they fix it.

Date of experience: February 9, 2015
New York
12 reviews
23 helpful votes
Follow Linda G.
Unfollow Linda G.
Share Review
Report Review

AMAZON IS THE MOST AMAZING SHOPPING SITE OF ALL. THEY SELL ALMOST EVERYTHING ACCOMPANIED BY HONEST CUSTOMER REVIEWS, DETAILED REVIEWS.

THEY ARE THE TOP, IT'S LIKE AN ONLINE SHOPPING UNIVERSE :)) )

Date of experience: February 9, 2015
New Jersey
2 reviews
8 helpful votes
Follow Lynette B.
Unfollow Lynette B.
Share Review
Report Review

I have been ordering from this site for several years, have never had a problem, every order has been on time, it has been the best way for me to shop, since I'm disabled, very convenient, they have everything you could need or want, prices are good.

Date of experience: February 9, 2015