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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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First place to go when looking for items and deals.
Amazon.com and Amazon prime have save me lots of money and convenience with free shipping
I love using Amazon.
They have what I want and always at a super price. Returns are
A fantastic breeze. The honesty blows me away in this day of
Gip and creepy.
Good range of stuff; watch out for whether the shipping is included.
No matter what I get from Amazon the product, service and prices are great!
I'm addicted to Amazon! Most weeks there's something I need that I find cheaper on Amazon, and now I've subscribed to AmazonPrime I get it next day for free.
Amazonprime saves me so much time and money. I'd rather shop online than drive all over looking for something specific. With amazon I can read real reviews, buy without leaving the house and get free shipping. If you have a legit need to return and it was no fault of your own they are fair about refunds.
I love it probably one of the most convenient places for me to shop
When I first found Amazon, I thought I had discovered the Arc of the Covenant! That was many years ago however. Now I find that some of their marketers are very unreliable. It is hard to get hold of the right people when needed or get a response from them. When you contact Amazon with the problem, they always have to "Investigate" your claim. My last complaint took over a month, because seller wasn't responding to them either! What was to investigate? I did not receive my merchandise, and I had sent copies of email to Amazon, that I had sent to the seller, trying to resolve the issue, ones which went unanswered to this day! I finally got a resolution. It was, "Okay, here's a refund!" No reason, no explanation, and no GPS, so my trip had to be cancelled and rescheduled, and a last minute GPS was purchased from another retailer, costing me more than I wanted to pay and that it was worth, because I was left in the lurch. To add insult to injury, Amazon is still allowing this seller to sell on their site. Amazon prices are not what they used to be and the shipping costs will eat you up! They have outgrown their usefulness. I'll shop there if I have to, if I can't find what I want any where else.
Amazon is the best. Anything that I ever need is available there. Seriously, ive never been looking for any item that i couldn't find on amazon. The prices are always fair and plus with prime I can get free two day shipping. Which I cant even begin to describe how much I love that. The customer service is always extremely good and they are excellent about having to have returns or if your package gets lost or damaged. They are very easy to work with and by far my favorite for online shopping.
I bought a comforter that the description was for full/queen. Package Said Queen only. Comforter was too big. I wanted to return it, Amazon referred me to the vendor, nor amazon or vendor took care of my return. I will never buy off Amazon again!
From the few times I used Amazon, I was very satisfied. Even while I live in another country, they still deliver fast and the prices are good. They have a good choice in everything and sometimes it can be hard to make a choice. I always like to have a look by the bargains and todays deals.
Useless on Kindle Tablets,,, any attempt to install,, only respondes with,,"unsupported device,"
The folks at Kindle Still hav'nt gotten it together,, to program their format to accept, both that,,,,
Adobe Flash Player,, And Google Play,, i tunes,, apps,, etc,!,
You'll have to junk your Kindle and get a Windows Ready Laptop,!
A little slow to receive items but overall good experiences!
I am a frequent online shopper so I signed up for Prime. I am becoming more and more frustrated with the service. They will allow members to list items as prime eligible and then the product isn't available to ship for a month. Also, I have major price gouging so be an informed consumer about half the time it is actually a deal or just fair market value. Also pay attention to the availability to ship terms very small and often don't appear until you add it to your cart.
Amazon has become a growing convenience in shopping. It is good for many books which are not too specialised, for electrical items, for household items. Service I have found is generally excellent and payment can be linked with PayPal.
Absolutely fantastic. Can't imagine life without Amazon. Very very helpful in every single aspect. Saves time and money.
Love this site. Your orders come immediately and if there is a problem they fix it.
AMAZON IS THE MOST AMAZING SHOPPING SITE OF ALL. THEY SELL ALMOST EVERYTHING ACCOMPANIED BY HONEST CUSTOMER REVIEWS, DETAILED REVIEWS.
THEY ARE THE TOP, IT'S LIKE AN ONLINE SHOPPING UNIVERSE :)) )
I have been ordering from this site for several years, have never had a problem, every order has been on time, it has been the best way for me to shop, since I'm disabled, very convenient, they have everything you could need or want, prices are good.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)