Amazon

A year ago I would have rated Amazon a 4 or 5, but lately it is not very reliable. I many instances deliveries have not been made on the day promised, especially next day. I get "delayed" notifications with option to cancel. Well, in August I cancelled after the indicated time and the item was not delivered. However, my credit did not post, so I called and spoke with a live person who assured me that he would take care of it. Two weeks later, still no credit. I called aain and she needed to confirm my account. Why? The e-mail (s) that she allegedly sent for that purpose were never arrived, and because I have no mobile phone associated with the account, and because I do not have the Amazon Ap, she couldn't do anything, including putting me through to a supervisor. I would never receive my $49,24 refund. I had the order number available, but they still had to CONFIRM my account. I finally got it resolved by requesting a call back via Amazon, My Accpunt. My question was, why did they need anything other than the order number. They would have simply crdeited the account originally debited. WHERE IS THE RISK? There was none. I couldn't unerstand why their e-mails were not coming through, afterall, I had one a half an hour before my call confirming an order. I had a gazillion Amazon e-mails in my mail box. The account I used was the one used for my Prime fee. It took an hour an 4 different people to fix what I consider a very simple problem, credit the account that was debited. With Amazon being so HUGE, it was hard to believe they could not do a simple little thing, and was more than willing to keep my refund.

I enjoy Amazon. I use Amazon Prime and reap the benefits through free shipping to great videos.