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All Star Health Reviews Summary
All Star Health has a rating of 2.6 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. All Star Health ranks 53rd among Vitamins & Supplements sites.
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Order shipped from CA to AZ using Ontrac, their choice. ASH site says 1-5 days. Ontrac's warehouse in Phoenix received package on 8/28/21, initially said delivery date that day, then said delayed until the next day, then the next, the next day, the next etc. Today is 9/2/21, talked to Ontrac, said warehouse doesn't have AC and ASH is aware of delivery issues in Phoenix area. I told this to ASH rep, she denied being aware of any issues which makes her a bold faced liar according to reviews and ASH replies to those reviews. Now told delivery on the 6th, I'm in Tempe, 10 miles away from Phoenix. Contacted ASH, was told it's business days. Supplements are diminished by prolonged exposure to heat and don't know the difference between days and business days so my order will sit in a hot Phoenix warehouse for 9 days before delivered, of course that is if it's actually delivered on the 6th which is labor day. Allstarhealth doesn't care, should be no star health. Long time customer but will most likely buy elsewhere.
Such a scam--stay far away from these shady sellers! Ordered an OTC vitamin for our 7-year (they were out of stock locally & Amazon), and received a shipping email the next day... but with a bizarrely long tracking number—despite ASH claiming to be sent via USPS First Class. We then waited 3+ weeks for the package to arrive... only to then receive an email stating the package was being "Held at Post Office, At Customer Request"... which of course we DID NOT request. Still, we needed the vitamins, so I stood in line at the only post office in our small town for 35 minutes only to be told (no surprise) that the package was NOT being held. Called AllStarHealth's customer service line and got the run around: "Oh, I can't issue a refund b/c the package is at your post office". I explained clearly that it was not, but AllStarHealth is a scammer, so of course it was like talking to a wall. Do yourself a favor and AVOID THIS RIPOFF SELLER!
Hello Steven,
We apologize for the lost package and for all the trouble you went though. We haven't done our job if you felt you needed to write a review, so please accept our sincere apologies for dropping the ball. Upon researching the issue we unfortunately couldn't find an explanation for USPS holding the package instead of delivering to your mailbox like they normally do. So we have deemed this package lost. We called and emailed you on Friday to confirm whether you preferred a replacement or refund but we didn't hear back, so we refunded the order in full. Please accept our sincere apologies for the lost package, and for making you feel as though we didn't intend to assist with this issue.
Place order on vitamins, claim they need to speak to me by phone before placing order. They were quick to take the funds. What gives them the right to place item on hold. Never heard a company placing item on hold. Item has already been paid for.
Thank you for your feedback. We apologize for the delay in shipping the order. Our system charges for the order automatically at the time the order is placed. Typically this will be an "authorization", or a pending transaction, which holds the funds to ensure they're available when the order is ready to be processed. On some first time orders, we may contact the cardholder to confirm the order information and ensure that they authorized their card to be used on the order. We do this as a measure to protect our customers' credit card security, and will only do this on the first order placed. We see that this order was shipped out to you shortly after your call with us today. We apologize for any inconvenience this caused, and please feel free to contact us if you have any questions.
I placed an order over a week ago, and still have not received it. I called Customer Service and was not able to get a definitive answer on when my order would be delivered to me. They are in California and I'm in Arizona. What is the difficulty?
The shipping company, "OnTracGround" was used, NOT UPS, nor USPS, nor FedEx. Inquiries provided no resolution.? Waiting…
Does the term "RUN AROUND" sound familiar?
I will NEVER do business with either company ever again. I recommend avoiding both.
Thank you for your feedback. We apologize for the delay with your delivery. Ontrac is a regional delivery service which delivers throughout the west coast. They are typically very reliable, but unfortunately many of their facilities have been closed or affected by the recent wildfires. This has caused delays throughout their network, even for packages that are outside of the wildfire areas. This package was delivered on August 8th. If we can be of any further assistance regarding the order, please don't hesitate to reach out.
I order frequently from All Star Health and have received nothing but great service. Today I received a shipment with a broken bottle included. I contacted customer service and once again received excellent customer care. I explained the situation to the All Star Health representative, he immediately resolved the situation and ordered a replacement. Customer Care is a huge part of why I buy from certain companies. Along with top rated products, their customer care is world class.
Hello. Thank you for taking the time to leave us this awesome review of our company and customer service! We're sorry to hear one of your items were damaged in transit, but delighted to hear the customer service representative was easily able to rectify the issue. We look forward to assisting you on future orders.
I've been using almost nine years without incident. I always compare pricing against them since they continually have the best pricing. Sometimes I don't need multiple items so if it's a one-off, I might use another site but generally I even with the $5 shipping it's much cheaper than the competition. I even recommend it to my friends at the gym or on my wrestling team which I coach.
Hi Shane! Thank you for taking the time to write this review, recommending us to friends, and for being such a long time loyal customer. We're glad to hear of your superlative 5 star experience with us. All Star Health continuously aims to offer low prices and top notch service.
We're happy to be your provider of supplements and look forward to serving you on future orders.
We have been ordering for over a year now. Prices are great and consistently lower than other retailers. We order the Pines Wheatgrass, Sun Warrior Protein Powder, Vitamin D, etc. Shocked by how fast we receive our order. Very pleased with this company and appreciate saving money on items we usually purchase.
Hello Amy. Thank you so much for taking the time to leave us this review. We're truly happy to hear about your great experience with our company. We aim to offer low prices and ship fast, so we are pleased to hear we have been able to do that for you consistently. We look forward to assisting you on future orders!
Huge selection of products, competitively priced and reliable service. Thumbs up, thank you for the fast delivery.
Hello Katja! Thank you so much for taking the time to leave us this wonderful review of your experience with us! We're happy to hear we've provided satisfactory and fast service. We look forward to serving you on all your future orders.
Great prices and incredibly fast shipping/handling time. I live several states away and still have my products in less than 5 days from the time I place my orders. They may have a good return policy, but I've never needed to use it.
Hello Jason! Thank you so much for leaving us this awesome review! We're so happy to hear of your wonderful ordering experience with us. We strive to get orders shipped out as quickly as possible. We look forward to assisting you on future orders!
Surprised to see all of these negative reviews... are you guys the competition? Best prices I have found online and the shipping has been lightning quick or at least adequate but that has only been the case in recent months with Covid etc. Have not used customer support yet (have had no reason to) but will let it be known if it is bad like some here are claiming. The only concern I had a while back was as to whether or not they are a front for NOW products. I have tried many of the NOW products but I am not sure they are equal to the more familiar brand names - would like to hear from others who may feel the same way. But anyway I give AllStarHealth all A's. No problems and great prices.
Hello Hank. Thank you so much for taking your time to write about your experiences with us. We're pleased to hear that you're happy with our prices and shipping speeds and that you haven't encountered any issues. We truly aim to ship orders out as fast as we can. In regards to Now products, we have carried them for a very long time. In fact they were one of the first brands we starting carrying! We are very proud to be one of their authorized retailers. Thank you, once again, for your kind words.
Allstarhealth.com massively overcharge for shipping and duties 3-4 times, if you order from outside USA, you will end up paying almost double compared to other American companies.
Thank you for your feedback Steve. I apologize that our shipping price was not as low as another company's. We do our very best to offer the lowest prices possible, and always list the shipping cost at checkout so you can compare with other companies to obtain the lowest price possible before you make your purchase.
Since customs fees are applied by your local customs department, we unfortunately do not have any control over these fees. This is the reason we provide a notice during checkout encouraging our customers to call their local customs department before ordering to get an estimate for any duties and taxes that may be charged. Additionally, upon checkout we include an "Important Notice Regarding International Orders" which we have listed below. In order to proceed with any order, you must acknowledge this notice by checking a box on the site. This is our way of being completely transparent, because we never want you to feel like you weren't informed up front about the possibility of additional fees from customs.
Shipping and Handling charges on your order do not include any import taxes or duties that your local customs office may request upon delivery of your order. Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments. We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges.
I have spoken with the company and they refuse to help they only use UPS and UPS claims it was refused and they never tried. I asked can you send it ANY other way and they refuse to help
Hello Sabrina,
Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced with this shipment. We never want you to experience anything other than stellar customer support from our team. We want you to understand that we are happy to assist, but our system has limitations when it comes to shipping by a specific carrier. If you choose the Domestic Standard method, there is always the chance your order may ship with any of our shipping carriers which include UPS, Ontrac, Surepost or USPS. The first two times this occurred we absorbed the fees to switch your package to USPS instead of Domestic Standard and explained how to select USPS yourself at checkout for future orders. If you have a preference to ship only by USPS, please choose that preference at checkout. This will guarantee your package goes by that ship method instead of the other shipping carriers. We are happy to see that tracking shows that your package was successfully delivered on 10/31/19 at 11:36 A.M. Should you have any other questions or concerns please do not hesitate to contact us. We truly appreciate your business and feedback.
They are selling products for 50% off, because the product has expired. I bought some Graviola, that was 50%, that I needed for medical reasons, because the local store ran out and when I got it in the mail, and tasted it, it was bad. The date stamp of expiration was hard to read, and looked fake, it was on the side of the bottle, not under the bottle like I have purchased in a store. DO NOT BUY FROM THEM! I returned the product, and they did not even credit me $8.30 for the shipping I spent to return it. The first pic below is with a camera zoomed in a lot, it's hard to see with the naked eye the date of expiration. The second pic is of a bottle I bought in the store, that has a legit print of a date below the bottle.
Thank you for your feedback. We apologize that you were unsatisfied with the best by date on the product, so we have refunded you for your return. We definitely don’t sell expired products. We keep a very close eye on inventory, but if you received something expired or short dated we would resolve the issue with a full refund. In this case you told us the expiration date was 10/19 which means it has 8 months shelf life. There are 32 servings in this container, so we are confident that we are selling this at a very good best buy date. However, we are happy to refund for shipping fees as well even though that’s not standard for returns. We don’t ever want you to be dissatisfied with our products or our service, so we hope that resolves this issue fully for you today. If not please reach out again and we are happy to help anyway we can.
This company lures you in with great prices and decent products but what you won't realize until it's too late is that they charge you for really crappy shipping that is totally unreliable, like OnTrack (they use contractor/vendors who will keep your product in their car for days at a time when it's 90 degrees outside). When you call to complain that you haven't received your product, you'll speak with a bunch of really chipper guys who you can tell have really big grins on their faces as they're speaking to you while you're frustrated as hell after having spent so much money and not received your product. They'll tell you it's out of their hands and when you speak to a supervisor, you'll soon realize that it's a company run by a total of 15 people who could not care less that you haven't received your product (I attempted to escalate and was told repeatedly I was speaking to the highest level folks. One of them even hung up on me--if this is the highest level... yikes... I'll take my business elsewhere). They'll tell you that if you don't receive it, or if you decide you want to buy from another company, they will not refund you until they receive it back. Further, they couldn't be bothered to offer you your shipping costs back. So if OnTrack or whatever shipment company loses it or for any other reason doesn't get it back to the company, you're out of luck and AllStarHealth has just robbed you of your hard earned money. They rub your nose in this by charging you for shipping and they'll smile the whole while that they're doing it. Only in SoCal do you get met with this kind of brazen snobbery and smarminess.
Thank you for your feedback. I sincerely apologize that the call with our representatives did not exemplify our commitment to excellent service. Our customer service supervisors are knowledgeable and experienced with all order issues, so they are the best employees to address any concerns and questions you may have.
In this case it appears that this package was delivered by the carrier approximately an hour after you contacted us. So we have refunded the shipping cost for the order as our apology for the inconvenience experienced with receiving your order. We choose reliable carriers and delivery partners, so we apologize that this delivery was not satisfactory.
We will always provide a resolution as promptly as possible to any issue. We want you to know that we do our best to make our customers happy and never want our customers to feel that we don't care about their orders. Taking care of our customers is our top priority here at All Star Health, and we truly hope that you give us another chance in the future to show our dedication to providing great service.
Placed an order on 9/5/17 which shipped on 9/7/17 using a company called OnTrac (also being reviewed). Order sat in a warehouse for 7 days because apparently OnTrac didn't have anyone to deliver my package. WTH? You're a shipping company! Asked All Star to retrieve the package because it had food items and I no longer wanted them after sitting in a warehouse for 7 days and only God knows how much longer. They said they'd get the package back and send me replacements using a more reputable company. Now they are out of stock. Worst customer service ever!
Thank you for your feedback, Toni. We sincerely apologize that you experienced anything less than stellar service from us. We work hard to make sure you receive your products in prime condition and as fast as possible. Unfortunately the carrier's facility in the area was experiencing mechanical issues which resulted in transit delays. We attempted to arrange replacement of your products, but unfortunately they had gone out of stock during the transit of your original order. We did not reship the returned product since you were concerned about the amount of time the items were in transit. To avoid you having to wait for the items to be back in stock, we refunded your order in full as a way to resolve this issue. We will always do everything in our power to make sure you are able to receive your order and resolve any issues. We have noted your account for free UPS Ground shipping on your next order to prevent a similar issue with the carrier that was used to ship your items.We want you to know that we do our best to make our customers happy, as our customer service is our top priority here at All Star Health. We truly hope that you give us another chance in the future.
I ordered supplements from them and received order quicker and about $25 less than the competitor I usually order from - I only wish they would put product samples in so that you can try other products to see what you like or don't like.
From the business
AllStarHealth.com was founded to provide quality, brand name health supplements at a reasonable price. AllStarHealth.com is using the Internet's inherent efficiency in product presentation and order processing to pass the savings on to our customers...
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Thank you for your feedback. We apologize for the confusion and delay in receiving your package. Our information indicates that the order was delivered on 9/4/21. We have been aware of some delays for some of our packages due to the wildfires in California. However, these delays are typically only a few days, so the Ontrac representative's statement that we were aware of delays "up to 3 weeks" was not accurate. We understand that the Ontrac rep also made claims that the quality of the products would be affected by the temperature in their warehouses. This was also incorrect, as neither product purchased is sensitive to heat. We completely understand why these statements would have caused you concern and we reported this conversation to the carrier's team after we spoke with you last week. Ontrac has assured us they would research and address the misinformation that was provided to you. If there are any issues with the quality of the product you received, please let us know and we would be glad to assist you.