Such a scam--stay far away from these shady sellers! Ordered an OTC vitamin for our 7-year (they were out of stock locally & Amazon), and received a shipping email the next day... but with a bizarrely long tracking number—despite ASH claiming to be sent via USPS First Class. We then waited 3+ weeks for the package to arrive... only to then receive an email stating the package was being "Held at Post Office, At Customer Request"... which of course we DID NOT request. Still, we needed the vitamins, so I stood in line at the only post office in our small town for 35 minutes only to be told (no surprise) that the package was NOT being held. Called AllStarHealth's customer service line and got the run around: "Oh, I can't issue a refund b/c the package is at your post office". I explained clearly that it was not, but AllStarHealth is a scammer, so of course it was like talking to a wall. Do yourself a favor and AVOID THIS RIPOFF SELLER!
Hello Steven,
We apologize for the lost package and for all the trouble you went though. We haven't done our job if you felt you needed to write a review, so please accept our sincere apologies for dropping the ball. Upon researching the issue we unfortunately couldn't find an explanation for USPS holding the package instead of delivering to your mailbox like they normally do. So we have deemed this package lost. We called and emailed you on Friday to confirm whether you preferred a replacement or refund but we didn't hear back, so we refunded the order in full. Please accept our sincere apologies for the lost package, and for making you feel as though we didn't intend to assist with this issue.