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All Star Health has a rating of 2.6 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. All Star Health ranks 53rd among Vitamins & Supplements sites.
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I bought a product from them and they did not ship it. They say that they are checking with me if I am the card holder and they withdraw money from my account. Then they ask me how much money they withdrew, and when I did not succeed in answering, I canceled the purchase and asked them to return my money to me, but they did not accept. They always said that they returned it, but they did not. They returned it a month ago
This site is the lowest in price and high in quality. Im a new customer ordered some honey excellent price for alot more of the product! I will continue to do business with them very happy customer from Chicago!
1.They had a payment issue using PayPal.
2. They had an address problem with their website.
3. I called them twice about the above issues which was frustrating.
4. After finally placing an order again that as earlier voided, I somehow didn't receive an email which required that I click on a link for PayPal payment.
5. When I called Allstarhealth about the order problem they never did recognize the order issues was their fault and would not expedite shipping to compensate for the delay.
Ordered product, DHL has no record of it for tracking. Total scam website. Website did not even send me a shipping tracking number.
Ordered 6 bottles of Udo's Choice 17oz on 5/29/23@ $19.00/ea. There was no notice at the time of order that all product was not in stock. They delivered one and backordered 5. Stated they expected to rec'v new order in on 6/14. Agreed to wait. 6/14 rec'd message they rec'd updated arrival date of 6/30 from manufacturer. 7/11 rec'd cancellation of my order notice. Product offering still up on their website but now for $26.99. I put another 6 in my cart on 7/11 and was not notified that they did not have the product in stock. If they don't have the product, they should remove it from the site or inform that they do not have the product available. All Star Health is now on my "Do Not Patronize" list.
Good luck if you decide to proceed with this provider.
Ordered Met-Rx and received it within two days very happy with purchase will be back. Product new and as described in website
I did not know about this company until I seen their prices listed on a google search.Called customer service to confirm availability and placed the order on the phone.Showed up 3 days later and received a tracking number through e-mail only hours after placing order.Impressed,Found another good source for supplements.
Thank you for taking the time to leave us this review! We're very happy to hear that your experience with us has been so positive. If there's anything we can assist you with, please don't hesitate to reach out.
I have yet received my $251.33 that Allstarhealth took from my account. I wrote to them from my bank's advice, asking them to write to my bank confirming that their bank agrees with my bank's CHARGE BACK. But it seems they ignore my email.
This is on-going painful issue that has happened for 1 month since they wrongly charged my account whilst still in doubt about the information on my credit card. They made all excuses for my not being able to receive my money back but they seem to be unable to provide me with the records of what they have done.
I am not the only victim of this organization. I just want everyone to be cautious when doing shopping with them.
Thank you for your feedback. We are so sorry to hear that you are having trouble reaching us. Our customer service representatives are available to answer any of your questions Monday-Friday from 7AM-6PM PST at 800-875-0448 or at cs@allstarhealth.com. We have not had any issues reported regarding our phone lines or email, so we apologize if you have had trouble getting through. Please feel free to give us a call or contact us via email. We would be more than happy to assist you!
I purchased an essential oil diffuser which I loved and which worked properly for a little over one month. After that time it continued to work sporadically for an hour or two or less no matter that I cleaned it and allowed it to dry out. I spoke with Brandon at customer service who explained their thirty day return policy but graciously was going to check with his manager. Two days later, I was happily surprised to learn they had decided to refund my money for this defective diffuser rather than send me another one since I did not have the lot number. I chose to write this review since people are usually quick to criticize but I think it is equally important to let people know when they did something right. I will not hesitate to purchase from All Star Health again and will recommend them to others when the opportunity arises.
1st time ordering from All Star Health and it couldn't be easier. Was surprised to get my order in just a few days and the packaging kept multiple products from being damaged, not something I can say about other companies I've bought from. Excellent prices!
Thank you for taking the time to leave us a 5 star review! We are so happy to hear that you are pleased with our products, pricing and shipping. We look forward to assisting you with your future orders!
The prices are lower than Amazon and they offer the hard to find items at normal pricing. They don't price gouge or over charge. Shipping is on time and I had a good experience with their customer service rep when I called them to ask about a product I had ordered in the past and wanted to order more of this product by the case. I have ordered from this company a number of times and no problems. I'd recommend them 5 stars.
Thank you for taking the time to leave us a 5-star review! We are so glad to hear that you are happy with our prices, shipping and customer service, and look forward to assisting you with your future orders!
When I first ordered, I was shocked to receive my order the next day! Not only that, but the box was in pristine condition, so the delivery service they use does not step on, smash or throw the boxes! I ordered again, and received the same, fast delivery service, and product arrived in perfect condition. This experience alone was enough to make me order again, but then I saw that they guarantee their price to be the lowest. I checked and they were lower than any other place I could find! One bottle of vitamins was $5 lower. I will continue to order from this excellent, quality company. It's nice to receive my vitamins placed nicely on my porch, out of the sun and out of view from the street.
Many premium items way cheaper than in stores. Gaia Herbs, YouTheory, etc. Ships fast to NY. I call in my orders, very easy to talk to reps *******448
Thank you for taking the time to leave us this review! We're truly happy to hear that your experience with us has been so positive. If there's anything we can assist you with, please don't hesitate to reach out.
Product stolen no help from allstarhealth. There non discrete packaging tells you exactly what's inside. Someone see it and bang you get nothing and are out at your cost according to ASH
Thank you for your feedback. We apologize for any inconvenience you experienced with your order. Unfortunately we did not receive your email until today since we are open from 7am to 6pm M-F, and we handle emails received over the weekend on Mondays. However, I see that we spoke with you earlier this morning and this issue has now been resolved and a replacement has been processed, but if there is anything further we can do to assist please don't hesitate to contact us.
I was rather shocked upon learning of the lower reviews. I shopped there for quite a few years... NEVER EVER a problem.
Customer service people are very pleasant and personable. Which was used more for a query than a problem!
So I don't get it. I think most people will be extremely pleased with their service.
I had to leave because I purchase a monthly supply of 5 Hour Energy (always Extra Strength). So after a few years they raised prices and I was forced to find another place with the prices I grew to expect... and I did. They even offered to work with me on the price. I chose to move on though.
So they are really great! I do miss them, even though I found a better price for my needs. If they have wat you need... BUY IT!
JOHN ARTHUR STERLING
Hello John. Thank you so much for taking the time to leave this wonderful review of your past experiences with us! We're glad that you were satisfied with our service, though we hate to hear you have moved on. We try to price our products as low as possible, but if the manufacturer changes their costs our prices will change as well. I checked your recent orders in 2020 and 2021 and noticed current prices are lower on most flavors than they were previously, so please do keep us in mind for the future. Once again, we appreciate your kind words and thank you for your time.
I bought 6 bottles of Sambucus, and there was a revolting amount of bubble wrap and tape used. I will never use this company again, and I hope you won't either.
Thank you for your feedback. We do our best to be as environmentally friendly as possible by recycling materials from received shipments and minimizing plastic use. SInce we also must package carefully to prevent damage in transit, we do use bubble wrap on glass and liquid products to protect against damage. Unfortunately there are not many alternatives for us to ship these more fragile items safely, but we are very conscious of it and encourage all of our customers to recycle their packaging whenever possible. Please let us know if you have additional questions or concerns.
I just received my first order from All Star Health and I am quite pleased. Organic body care products that I have been using for years have significantly increased in price. I have had to do some serious searching to find the best price. The All Star Health prices were the lowest, the shipping cost very reasonable, and the delivery was swift. I'll be back!
Thank you so much for leaving us this review. We're so happy you found us and gave us a chance. We truly strive to offer the lowest prices. We look forward to assisting you on future orders!
Fast ship and good prices on fresh product. Even refunded shipment to sister who passed before she could open just delivered pkg. Much appreciated. Recommend as a repeat customer.
Hello Cynthia. Thank you for sharing your personal experience with us and for recommending us as a repeat customer. We sincerely appreciate it and look forward to serving you on future orders.
Do not buy from this website, such a waste of time and money!
Ordered on August, and its November still haven't arrive to AUS abd I paid $19.7 postage. The funny thing is the customer service said to me they used the DHL was untrackable, and don't even know it was missed or where was the parcel is. Without any investigation just ask the customer to do so. It is freaking stupid.
DO NOT BUY WITH THEM!
Thank you for your feedback. We sincerely apologize that the order has not yet arrived. We have been seeing significant delays due to COVID, but are hopeful that your order will arrive within the next few weeks. When our DHL Global Mail shipping option is selected, we provide a message notifying customers that this shipping method is "Reliable but not trackable and not refundable if lost/damaged." We offer this method for our customers that prefer a more affordable shipping option, but we try to be as transparent as possible about the limitations of the service so our customers have all of the necessary details to make an informed selection. Please accept our apologies for any inconvenience this delay has caused, and please feel free to contact us if we can be of any further assistance.
I have been ordering from All Star Health for some time now, and they never ever disappoint. With my most recent order, there was an unavoidable delay as something was back ordered. Sometimes this happens. A very courteous and knowledgeable young lady called to personally advise me of the back order and asked me what I wanted to do. Now, THAT is customer service, you know... that forgotten art form. I want to thank them for their great pricing and their quick delivery. Keep up the great work All Star. Your name says it all.
Thank you for taking the time to share you experience with us here on SiteJabber. We sincerely appreciate your kind words. We're happy to hear that your encounter with our representative was so positive and helpful. We truly aim to offer top level customer service each and every time. We look forward to assisting you on future orders with us.
Answer: Hello, Barbara. We are located in Huntington Beach, California, but we also have another warehouse in North Carolina. We always try to ship from the closest warehouse.
Answer: Hello, Barbara. Thank you for your question. Our headquarters is located in Huntington Beach, California. We also have another warehouse in North Carolina. We always try to ship from the closest warehouse. If there are ever any product shortages, we will then ship the order complete from the warehouse that contains stock for your full order. This is a very rare occurrence but can happen from time to time due to stock shortages. If you choose the Domestic Standard 1-5 day shipping, we will get your order to you within that time frame of 1-5 business days, which does not include weekends. If you find that your order did not reach you within 5 business days after the order was placed, please call us at 1-800-875-0448 or send an email to cs@allstarhealth.com, so that we can assist you.
AllStarHealth.com was founded to provide quality, brand name health supplements at a reasonable price. AllStarHealth.com is using the Internet's inherent efficiency in product presentation and order processing to pass the savings on to our customers...
Thank you for taking the time to leave us your 5-star review! We are so happy to hear that you are satisfied with our service and products. We look forward to assisting you with your future orders!